Research & Capacity Building
Research with Vision 2030–mapped outcomes
Every study, academy, and program is tied to Vision 2030 pillars, Vibrant Society, Thriving Economy, Ambitious Nation, with KPIs that roll up to national initiatives.
Accreditation-ready, Saudi-first design
Research and capacity solutions, bilingual, and procurement-ready, so evidence, curricula, and certifications stand up to Saudi oversight and accelerate adoption.
Enduring capability where it matters
We build accredited academies, modernize curricula and e-learning, and develop leaders/talent pipelines that directly support Saudization, skills of the future, and productivity goals.
We specialize in
Evidence-Driven Research that Powers National Decisions and Strategy
Research & Studies. Longitudinal field studies, consulting and foresight research, training needs analysis, and ROI/impact measurement. Our studies are Vision 2030–aligned, bilingual, and built to deliver actionable insights.
Academic Consulting & Education Support. Building accredited training academies, strengthening institutional and program standards, and delivering academic advisory services that elevate learning quality. From curriculum modernization to e-learning architecture, we ensure organizations meet Saudi and international accreditation requirements.
Capability Building & Talent Development. Designing and delivering high-impact training programs, leadership development journeys, and talent management systems that build future-ready skills. Our approach strengthens Saudization priorities, develops leaders, and modernizes workforce capabilities.
عنوان لشكل يعبر عن اداة/نموذج ...
عنوان لشكل يعبر عن اداة/نموذج ...
Service Portfolio
End-to-end research, education, and capability solutions designed to deliver measurable, lasting impact.
Research & Studies
Kaizen delivers evidence-driven research that empowers decision-grade insights. From field studies to foresight and ROI analysis, we generate impactful, Vision 2030–aligned findings that inform strategy, policy, and investment with confidence.
Academic Consulting
Kaizen elevates learning excellence through accredited academies, modernized curricula, and high-impact e-learning ecosystems. We align institutions with national and global standards, ensuring stronger quality, improved outcomes, and sustainable academic performance.
Capacity Building
Capacity Building at Kaizen empowers organizations with future-ready talent, high-impact leadership, and world-class training ecosystems, developing skills that boost productivity, accelerate transformation, and directly support Saudi Arabia’s Vision 2030 competitiveness agenda.
Research & Studies Services
1. Longitudinal Field Studies
Long-term, real-world studies that track change, behavior, and outcomes over time. We design and execute multi-phase field research that uncovers trends, validates assumptions, and provides deep insight into how programs, services, or policies perform in actual environments. This approach enables decision-makers to monitor progress, understand impact pathways, and shape more effective interventions.
2. Consulting & Advisory Studies
Analytical studies that provide clear, actionable recommendations to support strategic, operational, and policy decisions. We conduct comprehensive assessments, root-cause analyses, benchmarking, and scenario modeling to help organizations solve complex challenges. Our advisory research blends expert insight with data-driven evidence to guide leaders toward the most effective and sustainable solutions.
3. Foresight & Future Studies
Forward-looking research that anticipates emerging trends, risks, and opportunities. Using proven foresight methodologies, scenario building, horizon scanning, and strategic forecasting, we help organizations prepare for the future and design proactive strategies. This enables institutions to remain resilient, innovative, and aligned with global and national transformations.
4. Training Needs Analysis
A structured approach to identifying skill gaps, workforce capabilities, and priority development areas. We analyze job roles, competency models, performance requirements, and organizational goals to define targeted training investments. The result is a clear, data-backed roadmap for building the right skills at the right time, maximizing impact and efficiency.
5. Training ROI Measurement
A rigorous evaluation that calculates the financial return and strategic value of training initiatives. Using internationally recognized ROI methodologies, we quantify the economic benefits, cost savings, productivity gains, and performance improvements resulting from training. This evidence empowers leaders to justify investments and optimize future learning strategies.
6. Training Impact Studies
Comprehensive assessments that measure the real-life effectiveness of training programs at individual, team, and organizational levels. We evaluate behavioral change, performance outcomes, competency growth, and alignment with institutional goals. These studies provide leaders with a clear view of training effectiveness and identify enhancements to sustain long-term capability development.
Academic Consulting & Education Support
1. Establishing & Accrediting Training Academies
We design and launch high-performing training academies that meet national and international accreditation standards. Our approach covers governance, operating models, curricula, assessment systems, and digital learning infrastructure. The result is a fully operational, future-ready academy that strengthens workforce capabilities and delivers measurable learning impact.
2. Institutional & Program Accreditation
We support institutions in achieving and sustaining accreditation at both institutional and program levels. Our specialists guide the development of standards-aligned policies, learning outcomes, curricula, assessment frameworks, evidence portfolios, and quality assurance systems. This ensures compliance, improves academic quality, and enhances credibility with regulators and learners.
3. Academic Consulting
We provide strategic advisory services that enhance academic effectiveness and strengthen educational outcomes. This includes curriculum redesign, competency-based models, governance frameworks, faculty development, and continuous improvement systems. Our evidence-led approach helps institutions modernize their academic structures and deliver programs that are relevant, rigorous, and globally competitive.
4. E-Learning Consulting & Services
We help organizations build and optimize digital learning ecosystem, from LMS selection and integration to content design, instructional strategy, and digital pedagogy. Our team develops high-quality e-learning modules, hybrid-learning models, and interactive experiences that boost engagement, accessibility, and learning effectiveness across the institution.
Capacity Building
1. Content Development & Training Delivery
We develop modern, localized training content grounded in international standards and adult-learning science, then deliver it through expert trainers across physical, digital, and blended formats. Programs are tailored to organizational needs, designed to build measurable capability, and supported with assessments to ensure lasting skill adoption and business impact.
2. Leadership Development
Leadership Development programs equip executives and emerging leaders with future-ready skills, strategic thinking, innovation, digital fluency, and transformation leadership. Designed using Saudi-aligned competency frameworks, these programs build leaders who can accelerate Vision 2030 ambitions, drive high-performance cultures, and lead organizations confidently through complex change.
3. Talent Management
Kaizen designs and activates end-to-end talent systems covering attraction, assessment, development, and retention. Our models build future-skills pipelines, align talent strategy with national priorities, and enhance workforce productivity. Using data-driven tools and competency frameworks, we help organizations grow high-potential individuals into long-term strategic assets.
Service Packages
Insight Package
- Timeline: 4–6 weeks for research, analysis, and validation.
- Scope: Field studies, needs assessments, and evidence-based insights.
- Deliverables: Research report, datasets, executive summary, and recommendations.
Strategy Package
- Timeline: 6–10 weeks from diagnosis to strategic design.
- Scope: Training needs analysis, capability mapping, and academic advisory.
- Deliverables: Strategy blueprint, action roadmap, and KPIs.
Academy Package
- Timeline: 8–12 weeks including design and accreditation prep.
- Scope: Academy setup, curriculum design, governance, and standards alignment.
- Deliverables: Operating model, curriculum bundle, and accreditation files.
Leadership Package
- Timeline: 6–12 weeks depending on leadership cohort size.
- Scope: Leadership development, assessment centers, and coaching programs.
- Deliverables: Competency profiles, personalized plans, and progress dashboards.
Talent Package
- Timeline: 4–8 weeks for assessment, design, and activation.
- Scope: Talent strategy, skills mapping, future-skills alignment.
- Deliverables: Talent framework, development paths, and scorecards.
Training Package
- Timeline: 4–6 weeks development + optional delivery phase.
- Scope: Content development, e-learning modules, and blended training programs.
- Deliverables: Course materials, facilitator guides, and evaluation toolkit.
Impact Package
- Timeline: 3–6 weeks for measurement and analysis.
- Scope: ROI measurement, impact studies, and long-term capability tracking.
- Deliverables: ROI/impact report, dashboards, and improvement actions.
Our Team
Meet Our Research & Capacity Experts
Success Stories
Each project reflects our commitment to evidence-based solutions, academic excellence, and impactful capacity building that elevates organizations and supports long-term national development goals.
Transforming 90 branches through lean standards, visual management, optimized logistics, and capability building.
Full Kaizen Transfor...
Kaizen-led retail transformation across 90 branches, standardizing replenishment and sales work, cut...
Establishing standardized procedures management with clear models, KPI guides, and improved workflows.
Establishing the Pro...
Establish a standardized, KPI-driven procedures function: assess maturity, design models and archite...
Standardizing quality improvement across ALPLA plants through targeted DMAIC training and applied analytics.
Six Sigma Applicatio...
Multi-country DMAIC training and Minitab-led projects improved quality, reduced defects, and built p...
Embedding lean banking practices through Kaizen capability building, visual controls, and data-driven KPIs.
Operational Excellen...
Trained 25 SAIB leaders on Kaizen, TPM, 5S, visual management, and KPI design to build faster, flexi...
Uniting stakeholders around a Vision-aligned, data-driven strategy with measurable, accredited excellence.
Developing a Strateg...
A stakeholder-driven 2026–2030 strategy aligned with Vision 2030, accreditation, and rankings, wit...
Enabling beneficiary-centered transformation through data-led classification, journey prioritization, and improvement tracking.
Developing the Benef...
Twelve-month program to segment beneficiaries, design and prioritize journeys, institute governance ...
Raising individual and team performance through accredited productivity training and coaching.
Successful Personal ...
LMI-accredited training equipped Benaa staff with self-management, written action plans, stronger mo...
Strengthening GCA maturity with EFQM diagnostics, RADAR capability building, and impact tracking.
EFQM 2025 Assessment...
Enabled EFQM 2025 through targeted gap analysis, RADAR training, and self-assessment ownership, achi...
Elevating customer-service performance through unified project skills and scaled workforce training.
Capability Building ...
SEC trained 760 staff nationwide in core project management, improving planning, control, stakeholde...
Strengthening customer centricity via capability diagnostics, governance clarity, and digital-first development.
Transformation Towar...
We assessed capabilities, designed future-state governance and competencies, and delivered a three-y...
Development of Excel...
Enabled company-wide operational excellence, raised process maturity, built a performance framework,...
Development of Excellence Foundations, Operational Performance Methodologies, Policies, and Procedures
Preparing Saudi women for quality roles via accredited pathways and standardized training.
Quality Management D...
Delivered a ten-month quality diploma with 18 courses, international certifications, and knowledge t...
Building unified supervisory, administrative, and technical skills through competency-aligned training.
Training Curricula f...
We created focused curricula for MIC staff, strengthening supervisory leadership, modern reporting a...
Training Curricula for the Military Sector
Developing MIC talent with integrated financial, operational, and administrative training programs.
Leadership and Manag...
Comprehensive upskilling for 350 MIC staff, covering leadership, administration, finance, and planni...
Strengthening culture alignment with strategy via structured change methods and measurable engagement.
Organizational Cultu...
Comprehensive culture diagnosis, change strategy, and acceptance initiatives with leadership session...
Organizational Culture Development and Change Management
Building a culture of excellence through clear assessments, strategic plans, and certification readiness.
Obtaining Quality an...
Assessed maturity, defined a roadmap, built capabilities, and prepared the Center for EFQM recogniti...
Creating Building unified CX through diagnostics, governance design, platform definition, and staged activation. customer experience via unified governance, analytics, platform requirements, and priority journeys.
Customer Experience ...
Diagnosed current operations and channels, designed CX governance and roadmap, set KPIs and platform...
Building a coherent HR function with standardized processes, talent systems, and governance excellence.
Organizational Devel...
Comprehensive HR transformation establishing governance, operating model, standardized processes, an...
Delivering adaptive change through enterprise frameworks, project-level programs, and stakeholder-focused enablement.
Change Management St...
Adaptive change framework, standardized launch procedures, tailored programs, toolkits, and awarenes...
Transforming beneficiary experience with governance frameworks, service diagnostics, and real-time decision insights.
Beneficiary Experien...
Integrated CX strategy and governance with measurement, dashboards, and actionable recommendations e...
Building sector-aligned real estate training through needs analysis, expert validation, and interactive curricula.
Development of Train...
Sector-aligned curricula and interactive materials, externally validated, with a knowledge transfer ...
Aligning prosecution training with current laws through co-designed, expert-validated curricula.
Curriculum Design fo...
Updated 11 prosecution training packages with legal changes, expert review, and standardized deliver...
Building robust data governance and analytics to deliver timely, reliable decision support.
Decision Support and...
Built governance, indicators, and analytics with dashboards and reports, operated a data office, and...
Enabling compliant, multi-domain inspections with targeted gap closure, documentation, and accreditation support.
Inspection Quality D...
Phased ISO/IEC 17020 program delivering gap closure, documentation, capacity building, internal aud...
Developing skilled plant and animal health graduates via specialized pathways and proven learning outcomes.
Implementation of It...
Multi-level technical training for graduates in plant and animal health, with expert trainers, defin...
Enabling fast-track EFQM recognition via structured training, guided improvements, deep-dive workshops, and evaluation preparation.
Training, Consulting...
Six-month EFQM program delivering RADAR training, gap closure, governed improvement projects, and re...
Strengthening data compliance through structured assessment, updated controls, maturity measurement, and a sequenced transition roadmap.
Executive and Adviso...
Current-state assessment, gap closure, and maturity measurement for the NDI, with updated DMO docume...
Embedding advanced analytics, expert teams, and fit-for-purpose tools to elevate forecasting and network reliability.
Executive Services t...
Operating model, embedded experts, and twenty analytics use cases with tool selection and training t...
End-to-end FeedbackNow deployment, dashboards, alerts, and support to lift satisfaction.
Supply and Installat...
Fully managed FeedbackNow deployment with devices, gateway, cloud, dashboards, and alerts to capture...
Comprehensive training and improvement programme positions ZATCA for diamond-level quality recognition.
Achieving Diamond Le...
Trained thousands of ZATCA staff, identified improvement projects and ensured readiness for diamond-...
Renewing, operating and enhancing HRDF’s work procedures platform with full documentation and training.
Automated Work Proce...
A three‑year project renews and maintains HRDF’s work procedures platform, with documentation, t...
Creating a data-driven Beneficiary Experience Index to benchmark and improve service delivery.
Beneficiary Experien...
Developed a customised Beneficiary Experience Index and maturity assessment for the Ministry to enha...
Creating a national quality assurance framework to elevate private education outcomes.
Building a Quality A...
A new quality assurance system for private schools standardised practices and improved educational o...
Building a tourism economics unit for robust impact evaluation
Building a Tourism E...
The project created a dedicated Tourism Economics Unit, with models, data integration and trained st...
Establishing a comprehensive excellence system to elevate Weqaa’s governance and performance.
Business Development...
Developed an integrated quality system for Weqaa, including governance, policies, ISO certifications...
Embedding Kaizen and Lean to boost productivity, cut waste and delight Hyperone customers.
Complete Transformat...
Comprehensive Lean transformation at Hyperone with Kaizen practices, new standards and training for ...
Benchmarking and roadmap project guides Saudi digital competitiveness towards top global rankings.
Consultancy for Inte...
Consultancy project compares Saudi performance with leading nations, defines targets and roadmap to ...
Strengthening Saudi education through unified accreditation standards and evaluator training
Consultancy Services...
A project supporting the Education & Training Evaluation Commission to develop unified accreditation...
Building a national social impact investment fund through strategy, governance, capacity building and technology.
Consultative and Exe...
Established a national social impact investment fund with governance, digital systems, and capacity ...
Consulting and awareness programmes drive adoption of quality management systems in industrial enterprises.
Consulting and Aware...
Implemented consulting and awareness programmes to help industrial firms adopt quality management sy...
Transforming financial reporting through IFRS to enhance transparency and data quality.
Consulting Services ...
IFRS transition enhanced transparency and data quality through quality assurance, an integrated acco...
Transforming Saudi ports through Kaizen, benchmarking, SOPs and comprehensive operational improvements.
Consulting Services ...
Comprehensive consulting engagement to improve Saudi ports operations using Kaizen, benchmarking and...
Expert-led programme boosts Saudi e-government rankings through analysis, strategy and continuous improvement.
Consulting Support f...
Provided analysis, strategies and expert guidance to improve Saudi Arabia’s e-government ranking, ...
Consulting Support for the UN E-Government Development Index
Enhancing Quranic education through structured curriculum review.
Curriculum Evaluatio...
Reviewed and improved the association’s curricula, creating a scope and sequence and competency‑...
Transforming customer experience through strategy, process redesign, digital channels and measurement framework.
Customer Experience ...
Designed and implemented a comprehensive customer experience strategy and operating model for the Na...
Transforming customer experience at Saudi EXIM Bank with beneficiary-centric initiatives and digital channels.
Customer Experience ...
Customer experience transformation for Saudi EXIM Bank focusing on beneficiary-centric digital engag...
Driving maintenance excellence through Kaizen, 5S, visual management and Total Productive Maintenance.
Daily and Breakthrou...
Implemented Kaizen, 5S and TPM at Alexandria Carbon Black to enhance maintenance efficiency and cont...
Structured governance and unified procedures for the Red Sea Authority.
Designing Policies a...
Assessed and redesigned the authority’s governance structure and policies, creating unified proced...
Developing a tourism satellite account to measure the sector’s economic impact
Developing a Tourism...
The project developed a Tourism Satellite Account (TSA) aligned with international standards, integr...
Creating interoperable trust lists to boost global digital identity recognition
Developing Regional ...
A project to build regional and global trust lists for digital services, enhancing cross‑border re...
Strengthening Royal Guard capabilities through immersive language training
Developing Royal Gua...
This specialised training project built Royal Guard officers’ capabilities by improving their Engl...
Scaling skill development across tourism services to reach 65,000 workers
Developing Skills in...
The programme trained 65,000 workers and entrepreneurs across 57 courses, enhancing skills in hospit...
Establishing unified guidelines for responsive, citizen‑centric government feedback handling
Developing Standards...
A project creating standards and manuals so government agencies can respond consistently to citizen ...
Creating local and international partnerships to enhance women’s empowerment initiatives.
Developing Strategic...
A roadmap and partnerships strategy enabled the Women’s Committee to form ten strategic agreements...
Values‑driven training fosters a cohesive culture across Giad Industrial Group’s workforce.
Developing Training ...
Designed and delivered value‑driven training for 1,000 employees, strengthening Giad’s corporate...
A unified media strategy strengthened the Family Affairs Council’s voice and digital presence.
Development of a Med...
Designed a media policy and communications strategy to unify messages and strengthen the Family Affa...
Transforming water services through a user‑centric digital platform with AI and accessibility.
Digital Experience D...
A unified digital experience platform improves usability, personalisation and accessibility while in...
A comprehensive diploma equips professionals with quality management and continuous improvement skills.
Diploma in Quality M...
Developed a year‑long diploma in quality management and continuous improvement, producing certifie...
Building a dynamic model to assess economic impacts of industrial development projects.
Dynamic General Equi...
A dynamic multi‑sector model with AI analytics measures how SIDF projects influence the Saudi econ...
Unified Tafa’ul platform uses AI to enable data-driven engagement between government and beneficiaries.
Electronic Participa...
Built and launched Tafa’ul, a unified e-participation platform that integrates AI, analytics and d...
Cultivating integrity and passion for customer service across Al‑Rajhi Bank branches.
Embedding Integrity ...
A nationwide training programme at Al Rajhi Bank instilled integrity and customer‑service passio...
Embedding a values‑driven culture through strategic mapping, training and communication.
Empowering Instituti...
A strategic initiative unified organisational values, trained staff and launched ambassadors and too...
Evidence‑based evaluation modernised Sharjah’s children and girls’ centres and aligned them with best practices.
Enhancing Children’s...
Evaluated 33 centres and delivered improvement plans that modernised programmes and facilities acros...
Systematic nomination process elevates government projects’ success in digital transformation awards.
Enhancing Digital Co...
Identified relevant digital awards, created nomination schedules and guidelines, and supported gover...
Training Gulf educational leaders to standardise quality evaluation and elevate learning outcomes.
Enhancing Education ...
A two‑year programme trained Gulf education leaders on assessment tools and standards to harmonise...
Strengthening charity resource teams through six‑day fundraising and governance training.
Enhancing Financial ...
A six‑day programme built fundraising, financial and governance competencies among charity resourc...
Boosting tourism sector performance through large-scale training initiatives
Enhancing Tourism Se...
Advanced needs analysis and 33 training packages helped over 80,000 trainees enhance their skills, e...
Building entrepreneurial capabilities through integrated training in strategy, Kaizen and operational excellence.
Entrepreneurial Trai...
Delivered six Kauffman and six Kaizen programs to 300 entrepreneurs across five cities....
Building environmental inspectors’ skills through hands-on training on regulations and safety.
Environmental Inspec...
A blended programme built inspectors’ environmental, inspection and safety skills through lectures...
Building a compliant data management office to elevate governance
Establishing and Ope...
This project established a data management and governance office for the General Authority for Compe...
Promoting ethical conduct across the non‑profit sector through assessment and training.
Ethics Charter Activ...
Diagnosed ethical practices and implemented an ethics charter program for non‑profit organisations...
Guiding the Royal Institute to achieve European excellence accreditation
European Excellence ...
A project enabling the Royal Institute of Traditional Arts to attain EFQM accreditation through self...
Revamping fellowship curricula with interactive training and best‑practice programmes.
European Fellowship ...
Modernised fellowship training through updated curricula, interactive e‑learning and specialised p...
Comprehensive strategy and AI-driven assessments elevate Saudi digital government towards global excellence.
Excellence in Intern...
Designed a national digital government strategy and roadmap, delivering assessments, AI tools, works...
Excellence in International Digital Government Transformation
Tailored coaching enhanced leadership capabilities at KFUPM.
Executive Coaching P...
Delivered individualized executive coaching to university leaders, enhancing strategic thinking and ...
Modernising ADF’s financial and administrative infrastructure through rigorous economic analysis.
Financial and Admini...
Economic and quantitative analysis modernised the fund’s financial and administrative systems, imp...
Empowering digital regulation through a Forrester subscription delivering research, tools and expert guidance.
Forrester Decisions ...
A one‑year Forrester subscription provided the commission with research, tools and expert guidance...
Equipping SDAIA with a Forrester subscription to drive cloud, data and AI excellence.
Global Research Reso...
A one‑year Forrester Decisions subscription empowered SDAIA to modernise cloud and AI capabilities...
Building a robust governance framework to ensure consistent feedback responsiveness
Governance Framework...
A project establishing governance structures and regulations for effective management of beneficiary...
Building a unified framework to measure and enhance government entities’ response to citizen feedback.
Government Response ...
A two‑year project designed and implemented a measurement framework and governance model to improv...
Government Response to Citizens’ Proposals and Complaints
Evaluating the socio‑economic impact of research and innovation across Saudi Arabia
Impact Analysis of R...
A study assessing the economic and social returns of research, development and innovation activities...
Implementing the maturity framework strengthens digital services through assessment, benchmarking and knowledge-sharing.
Implementing the Dig...
Activated the maturity assessment framework, executing measurement cycles and benchmarking to improv...
Implementing the Digital Platform and Services Maturity Methodology
Enhancing trust and satisfaction through a unified experience programme
Improving Beneficiar...
This programme for the Ministry of Economy and Planning sought to enhance the experience of citizens...
Revamped awards framework boosts Saudi digital transformation recognition at home and abroad.
Incentivising Govern...
Redesigned the Digital Government Award and created support mechanisms to help government projects w...
Incentivising Government Entities to Enhance Digital Competitiveness and Quality
Preparing HRDF to win excellence awards and meet multiple ISO standards.
Institutional Excell...
HRDF implemented EFQM and multiple ISO standards, preparing to win national and international excell...
Evaluating REDF using EFQM methodology to pursue excellence awards and standards.
Institutional Excell...
An EFQM-based assessment mapped processes and results, guiding the Real Estate Development Fund towa...
Guiding the Cultural Development Fund to meet local and international excellence standards.
Institutional Excell...
The Cultural Development Fund adopts national and European excellence models through assessments, im...
Establishing a Kaizen-based excellence system to achieve national awards
Institutional Excell...
The first phase established a Kaizen-based excellence system, prepared award nominations and earned ...
Operating the excellence system to achieve five‑star recognition
Institutional Excell...
Phase two sustained Kaizen improvements, prepared award submissions and earned a five-star EFQM reco...
Embedding organizational values through gap analysis and targeted interventions
Institutional Values...
The programme analysed gaps in organizational values and engagement through surveys and psychometric...
Building leadership capacity through a multi‑level development journey.
Integrated Leader Pr...
Conducted a structured leadership program for 65 leaders, progressing through four developmental lev...
Instilling integrity values in students via interactive training that turns concepts into habits.
Integrity Values and...
Integrity values program engaging students and families with interactive tools and training to inter...
InterEdu transforms quantitative teacher training into high‑quality, English‑based professional development.
International Educat...
Created a two‑year international educator programme that uplifts teaching quality through 30 Engli...
Transforming operations with Kaizen, 5S, TPM and value stream optimisation at ABCO Plastics.
Kaizen and Lean Appl...
Delivered a Kaizen and Lean program for ABCO Plastics, boosting productivity and reducing waste thro...
Empowering El-Araby engineers and managers with Kaizen skills to improve productivity and cut waste.
Kaizen Applications ...
Trained El-Araby managers and engineers in Kaizen, value stream mapping and problem analysis to boos...
Empowering Amoun managers with Kaizen, Lean, 5S and value stream mapping skills.
Kaizen Applications ...
Short Kaizen training for Amoun Pharmaceutical managers and engineers covering Lean, 5S, TPM and pro...
Building Kaizen culture through 5S, coding, visual management and continuous improvement training.
Kaizen Applications ...
Kaizen and 5S training for Industrial Modernisation Center managers and engineers with visual manage...
Driving continuous improvement at El Zenouki with Kaizen, 5S and problem solving.
Kaizen Applications ...
Kaizen and Lean training for Al Zenouki Group managers and engineers focusing on 5S and problem solv...
Optimising production flow at Global Cables with Kaizen, 5S and Lean methodologies.
Kaizen Applications ...
Kaizen and Lean program for Global Cables enhancing production flow, 5S and line balancing....
Applying Kaizen in healthcare to enhance dialysis and cardiac unit performance and quality.
Kaizen Applications ...
Kaizen pilot at King Khalid Hospital to improve dialysis and cardiac unit processes and train staff....
Empowering Aani & Dani leaders through Kaizen training on value stream mapping and ROI.
Kaizen Workshop
Kaizen workshop for Aani & Dani training 25 leaders in value stream mapping and ROI analysis....
Integrated knowledge and change management fosters a flexible, learning organisation within Weqaa.
Knowledge and Change...
Implemented a knowledge and change management framework that transforms Weqaa into a learning, adapt...
Training 75 health professionals in self‑management, goal setting and productivity.
Leadership Developme...
A strategic leadership programme trained 75 commission staff in self‑management, goal setting, foc...
Empowering tourism professionals through a structured training system
Managing and Impleme...
This project designed and managed a comprehensive training system to qualify current and aspiring wo...
Comprehensive maturity framework elevates government digital platforms through measurement, reporting and training.
Maturity of Digital ...
Developed and implemented a maturity framework for government digital platforms, generating assessme...
Enhancing beneficiary experiences by mapping journeys, measuring feedback and implementing continuous improvements.
Measurement of Benef...
Designed improvement waves, journey mapping and dashboards to eliminate branch visits and enhance be...
Empowering 240 beneficiaries through personal and professional skills training.
My Son and Daughter ...
Provided tailored training for divorced women and widows, enhancing family, personal and professiona...
Improving service quality using persona analysis and mystery shoppers
Mystery Shopper and ...
Beneficiary personas and mystery shopper scenarios were developed to assess and improve service qual...
Mystery Shopper and Beneficiary Persona Analysis
Empowering evidence‑based policy through advanced economic modelling
Operational and Tech...
The project provided operational and technical support to the Ministry of Economy and Planning to de...
Reshaping Alshams Contracting’s organisational and HR frameworks for performance-driven growth.
Organizational Devel...
Developed a new organisational structure, HR policies and performance management system for Alshams ...
Building a cadre of experts to drive professional development
Professional Develop...
This initiative built a cadre of professional development experts within the Ministry of Education. ...
Equipping beneficiaries with functional skills and digital know‑how.
Professional Skills ...
Designed and delivered job‑skills and technology workshops for 25 beneficiaries, preparing them fo...
Driving adoption of digital identity services and building international cooperation networks
Promoting Adoption o...
An initiative encouraging uptake of digital trust services, enhancing awareness and international co...
Empowering tourism workers with skills to deliver superior service
Qualifying Workers i...
Specialised training programmes enhanced the service and entrepreneurial skills of taxi drivers and ...
Creating a unified quality and excellence framework for the Agricultural Development Fund.
Quality and Excellen...
A comprehensive framework aligns policies, metrics and culture to drive quality and institutional ex...
Transforming government procedures to deliver faster, unified public services
Re‑engineering Gover...
A project redesigning government workflows to streamline services and improve user experience....
A national survey illuminated Saudi Arabia’s reading patterns and guides initiatives to build a knowledge‑based society.
Reading and the Know...
Executed a nationwide survey on reading habits, providing data to shape programmes that foster a cul...
Deploying real‑time feedback devices to capture and act on customer sentiment instantly.
Real-Time Feedback S...
Miqdam Al Rowad deployed FeedbackNow devices and analytics to capture real‑time customer feedbac...
Researching pathways to elevate Saudi Arabia’s digital government performance
Research to Enhance ...
A research project analysing benchmarks and recommending actions to enhance Saudi Arabia’s digital...
Empowering 120 staff through targeted sales, leadership and management training programmes.
Sales and Administra...
Training for 120 employees enhanced sales techniques and management skills, yielding higher performa...
Cultivating a strong safety culture through comprehensive training programmes
Security and Safety ...
This project designed and delivered comprehensive security and safety training programmes for the Mi...
Targeted leadership curricula equip leaders with contemporary strategic and operational skills.
Specialised Leadersh...
Developed three modern leadership curricula with train‑the‑trainer components to build sustainab...
Elevating leadership and engineering skills through domestic and international training
Specialised Training...
This project developed and delivered an integrated training programme for leaders and engineers in t...
Delivering specialized consulting to strengthen financial governance and performance
Specialized Consulti...
A framework agreement provides the Ministry of Finance with multidisciplinary consulting services, e...
Mobilizing Mobily’s workforce to embrace Kaizen for continuous improvement and excellence.
Spreading Kaizen and...
Mobily launched a Kaizen programme engaging employees to drive daily improvements, streamline proces...
Crafting a 2026‑2030 strategy with measurable goals, initiatives and governance.
Strategic and Operat...
A 19‑week engagement delivered a 2026–2030 strategic and operational plan with dashboards, gover...
Informing educational reform through rigorous research and strategic roadmaps
Study on the Develop...
This research project investigated the development of the learning process to provide a strategic ro...
Improving Hajj awareness via comprehensive bilingual research and recommendations
Study on the Impact ...
A two‑phase study surveyed over ten thousand pilgrims in multiple languages to assess Hajj awarene...
Developing a roadmap for a unified digital services regulation across Saudi Arabia and the GCC.
Study on Unified Dig...
A three‑month study evaluated digital service markets and regulations across Saudi Arabia, the GCC...
Building an integrated performance management framework for maritime initiatives.
Support for Maritime...
Developed a performance management framework for geospatial maritime initiatives, from current asses...
Developing comprehensive training curricula to empower education departments
Training Curricula f...
The project designed and developed a suite of training curricula for education departments within th...
Specialised curricula enhance skills of stakeholders handling real estate dispute resolution.
Training Curricula f...
Developed five tailored training programs for consultants, experts and judges to improve real estate...
Promoting integrity in government through risk analysis, compliance training and anti-corruption curricula.
Training Curricula t...
Developed integrity training curricula for government employees covering risk analysis, compliance a...
Elevating notaries’ competencies through specialised training and excellence frameworks
Training Programme f...
Targeted training improved notary employees’ skills and understanding of quality standards, enhanc...
Equipping Aramco employees with Kaizen skills for continuous improvement and operational excellence.
Training Programs fo...
Kaizen training program for Aramco employees in Jazan focusing on continuous improvement and change ...
Empowering 1,500 youth with tourism skills to enhance service, entrepreneurship and heritage management.
Training Programs fo...
A yearlong initiative trained 1,500 young people on tourism service, entrepreneurship and museum man...
Guiding 50 translators through structured mentorship to build professional skills and career pathways.
Translator Mentorshi...
The eight‑month programme paired 50 translators with expert mentors, delivering individualized gui...
Delivering tailored mentorship to 60 translators through structured sessions and ongoing evaluation.
Translator Mentorshi...
This nine‑month programme selected 60 translators and matched them with mentors to deliver weekly ...
Process redesign and digital solutions align the centre’s operations with its strategy and boost efficiency.
Updating and Improvi...
Redesigned procedures and implemented a digital platform to align the Decision Support Center’s op...
Assessing wage adequacy and retention of supported employees across Saudi business sectors.
Wage Levels and Rete...
A nationwide study analysed wages and retention of HRDF‑supported employees, providing evidence fo...
Our Client's Voice
Real words from clients who achieved lasting growth and capability with Kaizen.
National Center for the Development of the Non-Profit Sector
The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting for their valued partnership and the exceptional professionalism demonstrated by their team. Their clarity, responsiveness, and collaborative spirit significantly strengthened our beneficiary experience initiatives and elevated the quality of project outcomes. Kaizen Consulting played a pivotal role as a success partner, directly contributing to the Center’s achievement of the...Read More
National Center for the Development of the Non-Profit Sector
The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting for their valued partnership and the exceptional professionalism demonstrated by their team. Their clarity, responsiveness, and collaborative spirit significantly strengthened our beneficiary experience initiatives and elevated the quality of project outcomes. Kaizen Consulting played a pivotal role as a success partner, directly contributing to the Center’s achievement of the “Best Use of Customer Insight and Feedback” Award for 2025. This accomplishment marks an important milestone in our institutional development and supports our continued alignment with the national priorities of Vision 2030.
Nouf Al-Habbabi
National Center for the Development of the Non-Profit Sector
The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting, represented by Salah Abdelhafeez and Ahmad AlDardoor, for their outstanding professionalism, dedication, and invaluable contribution to the Center’s institutional excellence journey. Their partnership played a pivotal role in enabling the Center to achieve the “Recognized for Excellence – Two Stars” certification under the EFQM 2025 Model, and in laying a strong foundat...Read More
National Center for the Development of the Non-Profit Sector
The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting, represented by Salah Abdelhafeez and Ahmad AlDardoor, for their outstanding professionalism, dedication, and invaluable contribution to the Center’s institutional excellence journey. Their partnership played a pivotal role in enabling the Center to achieve the “Recognized for Excellence – Two Stars” certification under the EFQM 2025 Model, and in laying a strong foundation for sustainable excellence and continuous improvement. We deeply value Kaizen Consulting’s commitment and expertise, and we look forward to continuing our fruitful collaboration toward higher levels of organizational
Ghada Al-Dakhil
Ministry of Human Resources and Social Development
The Ministry of Human Resources and Social Development extends its sincere appreciation to Kaizen Consulting for their outstanding partnership and strategic support in the Ministry’s journey toward institutional excellence. Their expertise, dedication, and collaborative spirit significantly contributed to the Ministry’s achievement of the Arab Government Excellence Award. This recognition marks a milestone in our continuous pursuit of sustainable excellence and our commitment to achieving th...Read More
Ministry of Human Resources and Social Development
The Ministry of Human Resources and Social Development extends its sincere appreciation to Kaizen Consulting for their outstanding partnership and strategic support in the Ministry’s journey toward institutional excellence. Their expertise, dedication, and collaborative spirit significantly contributed to the Ministry’s achievement of the Arab Government Excellence Award. This recognition marks a milestone in our continuous pursuit of sustainable excellence and our commitment to achieving the goals of Vision 2030.
H.E. Mr. Ismail Al-Ghamdi
The National Center for Environmental Compliance
The National Center for Environmental Compliance extends its sincere appreciation to Kaizen Consulting for their valued partnership and dedication. Their exceptional consulting support and sponsorship of the Annual Accreditation Forum 2025 reflect their commitment to excellence and sustainability. Kaizen Consulting played an instrumental role in our journey to achieve accreditation in inspection quality in accordance with ISO/IEC 17020 international standards.
The National Center for Environmental Compliance
The National Center for Environmental Compliance extends its sincere appreciation to Kaizen Consulting for their valued partnership and dedication. Their exceptional consulting support and sponsorship of the Annual Accreditation Forum 2025 reflect their commitment to excellence and sustainability. Kaizen Consulting played an instrumental role in our journey to achieve accreditation in inspection quality in accordance with ISO/IEC 17020 international standards.
Eng. Ali Al-Ghamdi
Saudi EXIM Bank
Partnering with Kaizen Consulting has been a defining milestone in our CX transformation journey. Their deep expertise, structured methodologies, and unwavering commitment to excellence enabled us to translate our CX vision into measurable outcomes aligned with our strategic objectives. Kaizen played a pivotal role in designing and implementing our end-to-end customer experience framework, from establishing the VoC program and enhancing journey mapping capabilities to building a sustainable gove...Read More
Saudi EXIM Bank
Partnering with Kaizen Consulting has been a defining milestone in our CX transformation journey. Their deep expertise, structured methodologies, and unwavering commitment to excellence enabled us to translate our CX vision into measurable outcomes aligned with our strategic objectives.
Kaizen played a pivotal role in designing and implementing our end-to-end customer experience framework, from establishing the VoC program and enhancing journey mapping capabilities to building a sustainable governance model and culture of customer centricity across the organization.
Kaizen's collaborative approach, attention to detail, and ability to align diverse stakeholders across departments have made a lasting impact on how we understand, measure, and deliver value to our customers. We truly appreciate their partnership and the tangible results achieved through this transformation
Muneera Alsunid
National Center for Government Resources Systems
The National Center for Government Resources Systems (NCGR) extends its sincere appreciation to Kaizen Consulting for their outstanding cooperation and valuable contribution to the success of our initiatives. Their professionalism, commitment, and expertise greatly supported our goals, reflecting a high level of excellence and partnership that we deeply value.
National Center for Government Resources Systems
The National Center for Government Resources Systems (NCGR) extends its sincere appreciation to Kaizen Consulting for their outstanding cooperation and valuable contribution to the success of our initiatives. Their professionalism, commitment, and expertise greatly supported our goals, reflecting a high level of excellence and partnership that we deeply value.
Eng. Ahmed bin Hamad Al-Dakhilallah
Ministry of Human Resources and Social Development
With pride and appreciation, the Ministry of Human Resources and Social Development celebrates achieving the King Abdulaziz Quality Award – Golden Level, and extends sincere thanks to Kaizen Consulting for their valued partnership and contributions that supported our excellence journey and strengthened readiness for future milestones.
Ministry of Human Resources and Social Development
With pride and appreciation, the Ministry of Human Resources and Social Development celebrates achieving the King Abdulaziz Quality Award – Golden Level, and extends sincere thanks to Kaizen Consulting for their valued partnership and contributions that supported our excellence journey and strengthened readiness for future milestones.
Abdulaziz Alboualyan
Mutib Bin Abdulaziz Foundation
Kaizen Consulting demonstrated exceptional clarity in presentation, a well-defined vision, and a balanced methodology aligned with our institution’s aspirations. Their strategic and operational plan for 2026–2030 reflected deep understanding and technical excellence, earning them our full trust to execute the project. We look forward to a fruitful partnership that will deliver a robust strategy, embodying our ambitions and strengthening our readiness for the next stage.
Mutib Bin Abdulaziz Foundation
Kaizen Consulting demonstrated exceptional clarity in presentation, a well-defined vision, and a balanced methodology aligned with our institution’s aspirations. Their strategic and operational plan for 2026–2030 reflected deep understanding and technical excellence, earning them our full trust to execute the project. We look forward to a fruitful partnership that will deliver a robust strategy, embodying our ambitions and strengthening our readiness for the next stage.
Technical Assessment Team
National Housing Company
What sets Kaizen Consulting apart is its ability to measure team integration, enable change, and continuously identify improvement opportunities—driving field effectiveness, eliminating waste, understanding customer needs, enhancing their experience, engaging and involving individuals, setting unified team goals, providing a system to achieve them, and making performance indicators and improvement opportunities tangible and visible.
National Housing Company
What sets Kaizen Consulting apart is its ability to measure team integration, enable change, and continuously identify improvement opportunities—driving field effectiveness, eliminating waste, understanding customer needs, enhancing their experience, engaging and involving individuals, setting unified team goals, providing a system to achieve them, and making performance indicators and improvement opportunities tangible and visible.
Haitham Al-Tuwaijri
Ministry of Human Resources and Social Development
Thank you very much, Kaizen Consulting, for this excellence. We look forward to making a positive impact and promoting a culture of excellence throughout the ministry, as well as achieving the largest possible number of awards. I pray to Almighty God to grant us all abundant success and guidance.
Ministry of Human Resources and Social Development
Thank you very much, Kaizen Consulting, for this excellence. We look forward to making a positive impact and promoting a culture of excellence throughout the ministry, as well as achieving the largest possible number of awards. I pray to Almighty God to grant us all abundant success and guidance.