Institutional Excellence
Transforming Challenges into Achievements:
Every Day • Everywhere • by Everyone
Holistic Integration
Kaizen combines strategy, operations, people, and recognition into one journey, ensuring organizations not only plan for excellence but also sustain, innovate, and achieve global credibility.
Change-Centricity
Placing structured change management at the core, Kaizen ensures adoption, engagement, and cultural transformation, making improvements stick while building long-term institutional resilience.
Benchmarking
By aligning with KAQA, EFQM, ISO, ESG, and international best practices, Kaizen provides clients with world-class standards, boosting competitiveness, credibility, and readiness for global recognition.
Kaizen Consulting is Your Partner in Institutional Excellence
Delivering Cutting-Edge Services
Projects Completed
Years Of Experience
Trusted Consultants
We specialize in
Elevating Institutions to Global Standards of Excellence
At Kaizen Consulting, we specialize in applying the renowned Kaizen methodology to empower organizations in achieving and surpassing national, regional, and international quality standards. Our expertise extends across globally recognized frameworks, including the EFQM Excellence Model, which guides institutions in managing transformation and driving sustainable performance; the King Abdulaziz Quality Award (KAQA), a benchmark of institutional excellence within the Kingdom of Saudi Arabia; ISO international standards, ensuring quality, safety, and operational efficiency; and the Arab Government Excellence Award (AGE Award), celebrating innovation and best practices across the Arab world. By aligning with these standards, we help organizations build resilient strategies, enhance operational effectiveness, and foster a culture of continuous improvement. Our approach not only ensures compliance but also enables institutions to innovate, grow, and lead with distinction in their sectors. With Kaizen Consulting, excellence is not a destination—it’s a sustainable journey.
The European Foundation for Quality Management
Kaizen Consulting worked with leading institutions—including ministries, authorities, and national centers—to achieve various EFQM certification levels, driving excellence, global competitiveness, and sustainable impact across government and private sectors.
King Abdulaziz Quality Award
Kaizen Consulting supported leading government entities—such as HRDF, HRSD, ZATCA, and others—to achieve the Gold Level of the prestigious King Abdulaziz Quality Award, setting benchmarks for national excellence.
Arab Government Excellence Award
Kaizen Consulting has guided numerous institutions toward the prestigious Government Excellence Award, delivering proven strategies, global benchmarks, and customized solutions that elevate performance, maximize impact, and embed a lasting culture of excellence and innovation.
International Organization for Standardization
Kaizen Consulting has guided numerous institutions in building robust quality management systems and securing ISO certifications, ensuring global compliance, operational efficiency, and a sustainable culture of excellence that drives growth and trust.
Service Portfolio
Kaizen Consulting delivers a comprehensive excellence portfolio, aligning strategy, transformation, and sustainability to build capabilities, embed change, and achieve recognitions.
Strategic Foundation
We align vision, strategy, and operating models, enabling organizations to build strong direction, execute effectively, and ensure long-term sustainable growth.
Transformational Change
We empower people, strengthen leadership, and enhance performance through culture, capability building, and structured organizational transformation.
Sustainable Excellence
We drive continuous improvement, secure certifications, and embed sustainability practices to achieve lasting recognition and organizational impact.
Tier 1 Services: Strategic Foundation
Services in this tier establish the strategic foundation by aligning vision, goals, and operations. Through strategy assessments, roadmaps, operating models, and governance frameworks, we enable organizations to set direction, optimize execution, and ensure long-term sustainable growth.
1. Strategy & Corporate Alignment
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- Strategy Readiness Assessment: Conduct comprehensive assessment to identify organizational strengths, gaps, and alignment with long-term objectives.
- Corporate Strategy & Oversight: Co-create and pressure-test a differentiated corporate strategy, using the Hoshin, Balanced Scorecard, and OKRs, to translate vision into clear choices (where to play / how to win), enterprise goals, portfolio bets, and resource allocation rules.
- Strategic Roadmaps: Develop best-practice benchmarking and prioritize initiatives to enhance strategy execution across departments.
2. Operating & Business Model Design
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- Operating Models & Governance Frameworks: Design workflows and governance systems that ensure accountability, efficiency, and seamless integration.
- Business Model: Design and assess business models by aligning value proposition, delivery, and capture with scalable revenue streams, key activities, and growth opportunities through partnerships and new markets
- Model Refinement & Execution: Continuously refine business models using iterative testing and feedback to maximize competitiveness.
Tier 2 Services: Transformational Change
Services in this tier focus on driving organizational transformation by empowering people, strengthening leadership, building capabilities, and embedding cultural change. Through structured performance management, benchmarking, and tailored training, we create adaptable organizations ready to excel in dynamic environments.
1. Human Capital & Organizational Development
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- HR Maturity Assessment: Evaluate skills, identify gaps, and align workforce capabilities with organizational priorities, supported by psychometric tests to provide deeper insights.
- Leadership & Talent Programs: Deliver targeted programs to enhance strategic and operational competencies across teams.
- Culture, Engagement & Change Management: Foster a cohesive, innovative, and collaborative culture that drives employee engagement, and deploy models like KSIX™ and the ADKAR to ensure sustainable adoption and successful change.
2. Performance & Capability Building
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- Corporate Performance Management & Evaluation: Design KPIs, implement dashboards, and monitor performance to support decision-making.
- National & International Benchmarking: Align KPIs with frameworks like Organizational Health Index (from McKinsey & Company), Human Development Index (from the UNDP), and engagement metrics to measure and compare performance globally.
- Capability Building & Training: Deliver specialized training in Kaizen, Six Sigma,Total Quality Management (TQM), Strategic Planning, Performance Management and Change Management to strengthen organizational skills.
Tier 3 Services: Sustainable Excellence
Services in this tier focus on institutional excellence and sustainability by embedding quality practices, streamlining processes, and achieving recognition. Through certifications, awards, and sustainable frameworks, we help organizations continuously improve, innovate, and secure long-term credibility and global competitiveness.
1. Quality & Process Excellence
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- Total Quality Management, Kaizen & Six Sigma: Map processes, identify inefficiencies, and implement improvement methodologies to ensure operational excellence.
- Business Process Re-Engineering & Automation: Craft and develop policies, Streamline workflows and apply Robotics Process Automation (RPA) to reduce errors and improve efficiency.
- Innovation & Continuous Improvement: Monitor outcomes, refine processes, and maintain high standards of quality and productivity.
2. Recognition, Culture & Sustainability
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- ISO Certification Support: We help organizations achieve international certifications with confidence, aligning your operations to global standards that enhance trust and credibility.
- Institutional Excellence & Awards: Prepare organizations for EFQM, KAQA and other certifications by aligning their processes and practices with the required award standards.
- Sustainability & Impact: Integrate sustainable practices and ensure alignment with global standards such as ESG, SDGs, and GRI (Global Reporting Initiative) and other standards while supporting long-term organizational goals.
Signature Packages
Strategy Alignment
- Scope of Service: Align vision, strategy, and goals with actionable roadmaps.
- Timeline: Delivered in 8–12 weeks through phased workshops.
- Deliverables: Strategy readiness report, roadmap, KPIs, governance framework.
Transformation Catalyst
- Scope of Service: Build leadership, culture, and performance-driven organizational transformation.
- Timeline: Structured 3–6 month transformation and change management program.
- Deliverables: HR maturity assessment, leadership toolkit, cultural change roadmap.
Process Excellence Accelerator
- Scope of Service: Redesign processes using Kaizen, Six Sigma, and automation.
- Timeline: Implemented within 12–16 weeks, including pilot testing.
- Deliverables: Process maps, re-engineering blueprint, automation implementation plan.
Recognition & Sustainability Pathway
- Scope of Service: Prepare organizations for excellence awards and sustainability frameworks.
- Timeline: Engagement over 4–6 months with progressive milestones.
- Deliverables: Award readiness assessment, ISO/EFQM/KAQA alignment plan, sustainability integration report.
Institutional Excellence Leaders
Our Experienced Professionals
Success Stories
Our Success Stories in Quality & Institutional Excellence show how Kaizen turns ambition into recognized performance. Using KCIE™, we redesign processes, align governance, and embed continuous improvement. Results include faster cycles, stronger compliance, higher satisfaction, and award wins—EFQM, KAQA, ISO—supported by RADAR, ITQAN, ISO as well as other scored evidence and capabilities that sustain excellence.
Full Kaizen Transfor...
Transforming 90 branches through lean standards, visual management, optimized logistics, and capability building.
Kaizen-led retail transformation across 90 branches, standardizing replenishment and sales work, cut...
Full Kaizen Transformation
Team: Saudi Marketing Company (Farm Superstores)
Project:
Date: August 1, 2020
Establishing the Pro...
Establishing standardized procedures management with clear models, KPI guides, and improved workflows.
Establish a standardized, KPI-driven procedures function: assess maturity, design models and archite...
Establishing the Procedures Management Unit
Team: General Secretariat of the National Risk Council
Project: HTML, CSS
Date: August 1, 2020
Six Sigma Applicatio...
Standardizing quality improvement across ALPLA plants through targeted DMAIC training and applied analytics.
Multi-country DMAIC training and Minitab-led projects improved quality, reduced defects, and built p...
Operational Excellen...
Embedding lean banking practices through Kaizen capability building, visual controls, and data-driven KPIs.
Trained 25 SAIB leaders on Kaizen, TPM, 5S, visual management, and KPI design to build faster, flexi...
Developing a Strateg...
Uniting stakeholders around a Vision-aligned, data-driven strategy with measurable, accredited excellence.
A stakeholder-driven 2026–2030 strategy aligned with Vision 2030, accreditation, and rankings, wit...
Developing the Benef...
Enabling beneficiary-centered transformation through data-led classification, journey prioritization, and improvement tracking.
Twelve-month program to segment beneficiaries, design and prioritize journeys, institute governance ...
Developing the Beneficiary Service Management Strategy
Team: National Center for the Prevention and Control of Plant Pests and Animal Diseases
Project:
Date: August 1, 2020
Successful Personal ...
Raising individual and team performance through accredited productivity training and coaching.
LMI-accredited training equipped Benaa staff with self-management, written action plans, stronger mo...
Successful Personal Productivity
Team: Charity Association for Orphan Care in the Eastern Region (Benaa)
Project:
Date: January 1, 1970
EFQM 2025 Assessment...
Strengthening GCA maturity with EFQM diagnostics, RADAR capability building, and impact tracking.
Enabled EFQM 2025 through targeted gap analysis, RADAR training, and self-assessment ownership, achi...
Capability Building ...
Elevating customer-service performance through unified project skills and scaled workforce training.
SEC trained 760 staff nationwide in core project management, improving planning, control, stakeholde...
Capability Building & Training for Customer Services Sector Staff
Team: Saudi Electricity Company
Project:
Date: January 1, 1970
Transformation Towar...
Strengthening customer centricity via capability diagnostics, governance clarity, and digital-first development.
We assessed capabilities, designed future-state governance and competencies, and delivered a three-y...
Transformation Toward a Customer-Centric Culture
Team: Saudi Electricity Company
Project:
Date: January 1, 1970
Development of Excel...
Enabled company-wide operational excellence, raised process maturity, built a performance framework,...
Development of Excellence Foundations, Operational Performance Methodologies, Policies, and Procedures
Team: National Housing Company
Project:
Date: January 1, 1970
Quality Management D...
Preparing Saudi women for quality roles via accredited pathways and standardized training.
Delivered a ten-month quality diploma with 18 courses, international certifications, and knowledge t...
Training Curricula f...
Building unified supervisory, administrative, and technical skills through competency-aligned training.
We created focused curricula for MIC staff, strengthening supervisory leadership, modern reporting a...
Training Curricula for the Military Sector
Team: Military Industries Corporation
Project:
Date: January 1, 1970
Leadership and Manag...
Developing MIC talent with integrated financial, operational, and administrative training programs.
Comprehensive upskilling for 350 MIC staff, covering leadership, administration, finance, and planni...
Organizational Cultu...
Strengthening culture alignment with strategy via structured change methods and measurable engagement.
Comprehensive culture diagnosis, change strategy, and acceptance initiatives with leadership session...
Organizational Culture Development and Change Management
Team: National Debt Management Center
Project:
Date: January 1, 1970
Obtaining Quality an...
Building a culture of excellence through clear assessments, strategic plans, and certification readiness.
Assessed maturity, defined a roadmap, built capabilities, and prepared the Center for EFQM recogniti...
Obtaining Quality and Institutional Excellence Certificates
Team: National Center for the Development of the Non-Profit Sector
Project:
Date: January 1, 1970
Customer Experience ...
Creating Building unified CX through diagnostics, governance design, platform definition, and staged activation. customer experience via unified governance, analytics, platform requirements, and priority journeys.
Diagnosed current operations and channels, designed CX governance and roadmap, set KPIs and platform...
Customer Experience Development
Team: National Center for Non-Profit Sector Development
Project:
Date: January 1, 1970
Organizational Devel...
Building a coherent HR function with standardized processes, talent systems, and governance excellence.
Comprehensive HR transformation establishing governance, operating model, standardized processes, an...
Organizational Development and Human Resources
Team: National Center for Environmental Compliance
Project:
Date: January 1, 1970
Change Management St...
Delivering adaptive change through enterprise frameworks, project-level programs, and stakeholder-focused enablement.
Adaptive change framework, standardized launch procedures, tailored programs, toolkits, and awarenes...
Change Management Strategy and Framework
Team: National Center for Government Resources Systems
Project:
Date: January 1, 1970
Beneficiary Experien...
Transforming beneficiary experience with governance frameworks, service diagnostics, and real-time decision insights.
Integrated CX strategy and governance with measurement, dashboards, and actionable recommendations e...
Development of Train...
Building sector-aligned real estate training through needs analysis, expert validation, and interactive curricula.
Sector-aligned curricula and interactive materials, externally validated, with a knowledge transfer ...
Curriculum Design fo...
Aligning prosecution training with current laws through co-designed, expert-validated curricula.
Updated 11 prosecution training packages with legal changes, expert review, and standardized deliver...
Curriculum Design for the Diploma in Investigation and Public Prosecution
Team: Public Prosecution
Project:
Date: January 1, 1970
Decision Support and...
Building robust data governance and analytics to deliver timely, reliable decision support.
Built governance, indicators, and analytics with dashboards and reports, operated a data office, and...
Decision Support and Statistical Methodology Development
Team: National Center for the Prevention and Control of Plant Pests and Animal Diseases
Project:
Date: January 1, 1970
Inspection Quality D...
Enabling compliant, multi-domain inspections with targeted gap closure, documentation, and accreditation support.
Phased ISO/IEC 17020 program delivering gap closure, documentation, capacity building, internal aud...
Inspection Quality Development per ISO/IEC 17020:2012
Team: National Center for Environmental Compliance
Project:
Date: January 1, 1970
Implementation of It...
Developing skilled plant and animal health graduates via specialized pathways and proven learning outcomes.
Multi-level technical training for graduates in plant and animal health, with expert trainers, defin...
Implementation of Ithraa – Weqaa Program
Team: National Center for the Prevention and Control of Plant Pests and Animal Diseases
Project:
Date: January 1, 1970
Training, Consulting...
Enabling fast-track EFQM recognition via structured training, guided improvements, deep-dive workshops, and evaluation preparation.
Six-month EFQM program delivering RADAR training, gap closure, governed improvement projects, and re...
Training, Consulting, and Recognition per the EFQM Model
Team: Saudi Electricity Regulatory Authority
Project:
Date: January 1, 1970
Executive and Adviso...
Strengthening data compliance through structured assessment, updated controls, maturity measurement, and a sequenced transition roadmap.
Current-state assessment, gap closure, and maturity measurement for the NDI, with updated DMO docume...
Executive and Advisory Services for the NDI Controls and Specifications
Team: Saudi Electricity Regulatory Authority
Project:
Date: January 1, 1970
Executive Services t...
Embedding advanced analytics, expert teams, and fit-for-purpose tools to elevate forecasting and network reliability.
Operating model, embedded experts, and twenty analytics use cases with tool selection and training t...
Executive Services to Build Data Analytics Capabilities
Team: Saudi Electricity Regulatory Authority
Project:
Date: January 1, 1970
Supply and Installat...
End-to-end FeedbackNow deployment, dashboards, alerts, and support to lift satisfaction.
Fully managed FeedbackNow deployment with devices, gateway, cloud, dashboards, and alerts to capture...
Achieving Diamond Le...
Comprehensive training and improvement programme positions ZATCA for diamond-level quality recognition.
Trained thousands of ZATCA staff, identified improvement projects and ensured readiness for diamond-...
Automated Work Proce...
Renewing, operating and enhancing HRDF’s work procedures platform with full documentation and training.
A three‑year project renews and maintains HRDF’s work procedures platform, with documentation, t...
Beneficiary Experien...
Creating a data-driven Beneficiary Experience Index to benchmark and improve service delivery.
Developed a customised Beneficiary Experience Index and maturity assessment for the Ministry to enha...
Building a Quality A...
Creating a national quality assurance framework to elevate private education outcomes.
A new quality assurance system for private schools standardised practices and improved educational o...
Building a Tourism E...
Building a tourism economics unit for robust impact evaluation
The project created a dedicated Tourism Economics Unit, with models, data integration and trained st...
Business Development...
Establishing a comprehensive excellence system to elevate Weqaa’s governance and performance.
Developed an integrated quality system for Weqaa, including governance, policies, ISO certifications...
Complete Transformat...
Embedding Kaizen and Lean to boost productivity, cut waste and delight Hyperone customers.
Comprehensive Lean transformation at Hyperone with Kaizen practices, new standards and training for ...
Consultancy for Inte...
Benchmarking and roadmap project guides Saudi digital competitiveness towards top global rankings.
Consultancy project compares Saudi performance with leading nations, defines targets and roadmap to ...
Consultancy Services...
Strengthening Saudi education through unified accreditation standards and evaluator training
A project supporting the Education & Training Evaluation Commission to develop unified accreditation...
Consultative and Exe...
Building a national social impact investment fund through strategy, governance, capacity building and technology.
Established a national social impact investment fund with governance, digital systems, and capacity ...
Consultative and Execution Services for the Associations Support Fund and Social Impact Investment
Team: Ministry of Human Resources and Social Development
Project:
Date: January 1, 1970
Consulting and Aware...
Consulting and awareness programmes drive adoption of quality management systems in industrial enterprises.
Implemented consulting and awareness programmes to help industrial firms adopt quality management sy...
Consulting and Awareness Programs for Industrial Establishments on Management and Quality Systems
Team: Saudi Standards, Metrology and Quality Organization
Project:
Date: January 1, 1970
Consulting Services ...
Transforming financial reporting through IFRS to enhance transparency and data quality.
IFRS transition enhanced transparency and data quality through quality assurance, an integrated acco...
Consulting Services ...
Transforming Saudi ports through Kaizen, benchmarking, SOPs and comprehensive operational improvements.
Comprehensive consulting engagement to improve Saudi ports operations using Kaizen, benchmarking and...
Consulting Support f...
Expert-led programme boosts Saudi e-government rankings through analysis, strategy and continuous improvement.
Provided analysis, strategies and expert guidance to improve Saudi Arabia’s e-government ranking, ...
Curriculum Evaluatio...
Enhancing Quranic education through structured curriculum review.
Reviewed and improved the association’s curricula, creating a scope and sequence and competency‑...
Customer Experience ...
Transforming customer experience through strategy, process redesign, digital channels and measurement framework.
Designed and implemented a comprehensive customer experience strategy and operating model for the Na...
Customer Experience ...
Transforming customer experience at Saudi EXIM Bank with beneficiary-centric initiatives and digital channels.
Customer experience transformation for Saudi EXIM Bank focusing on beneficiary-centric digital engag...
Daily and Breakthrou...
Driving maintenance excellence through Kaizen, 5S, visual management and Total Productive Maintenance.
Implemented Kaizen, 5S and TPM at Alexandria Carbon Black to enhance maintenance efficiency and cont...
Designing Policies a...
Structured governance and unified procedures for the Red Sea Authority.
Assessed and redesigned the authority’s governance structure and policies, creating unified proced...
Developing a Tourism...
Developing a tourism satellite account to measure the sector’s economic impact
The project developed a Tourism Satellite Account (TSA) aligned with international standards, integr...
Developing Regional ...
Creating interoperable trust lists to boost global digital identity recognition
A project to build regional and global trust lists for digital services, enhancing cross‑border re...
Developing Royal Gua...
Strengthening Royal Guard capabilities through immersive language training
This specialised training project built Royal Guard officers’ capabilities by improving their Engl...
Developing Skills in...
Scaling skill development across tourism services to reach 65,000 workers
The programme trained 65,000 workers and entrepreneurs across 57 courses, enhancing skills in hospit...
Developing Standards...
Establishing unified guidelines for responsive, citizen‑centric government feedback handling
A project creating standards and manuals so government agencies can respond consistently to citizen ...
Developing Strategic...
Creating local and international partnerships to enhance women’s empowerment initiatives.
A roadmap and partnerships strategy enabled the Women’s Committee to form ten strategic agreements...
Developing Training ...
Values‑driven training fosters a cohesive culture across Giad Industrial Group’s workforce.
Designed and delivered value‑driven training for 1,000 employees, strengthening Giad’s corporate...
Development of a Med...
A unified media strategy strengthened the Family Affairs Council’s voice and digital presence.
Designed a media policy and communications strategy to unify messages and strengthen the Family Affa...
Digital Experience D...
Transforming water services through a user‑centric digital platform with AI and accessibility.
A unified digital experience platform improves usability, personalisation and accessibility while in...
Diploma in Quality M...
A comprehensive diploma equips professionals with quality management and continuous improvement skills.
Developed a year‑long diploma in quality management and continuous improvement, producing certifie...
Dynamic General Equi...
Building a dynamic model to assess economic impacts of industrial development projects.
A dynamic multi‑sector model with AI analytics measures how SIDF projects influence the Saudi econ...
Electronic Participa...
Unified Tafa’ul platform uses AI to enable data-driven engagement between government and beneficiaries.
Built and launched Tafa’ul, a unified e-participation platform that integrates AI, analytics and d...
Embedding Integrity ...
Cultivating integrity and passion for customer service across Al‑Rajhi Bank branches.
A nationwide training programme at Al Rajhi Bank instilled integrity and customer‑service passio...
Empowering Instituti...
Embedding a values‑driven culture through strategic mapping, training and communication.
A strategic initiative unified organisational values, trained staff and launched ambassadors and too...
Enhancing Children’s...
Evidence‑based evaluation modernised Sharjah’s children and girls’ centres and aligned them with best practices.
Evaluated 33 centres and delivered improvement plans that modernised programmes and facilities acros...
Enhancing Digital Co...
Systematic nomination process elevates government projects’ success in digital transformation awards.
Identified relevant digital awards, created nomination schedules and guidelines, and supported gover...
Enhancing Education ...
Training Gulf educational leaders to standardise quality evaluation and elevate learning outcomes.
A two‑year programme trained Gulf education leaders on assessment tools and standards to harmonise...
Enhancing Financial ...
Strengthening charity resource teams through six‑day fundraising and governance training.
A six‑day programme built fundraising, financial and governance competencies among charity resourc...
Enhancing Tourism Se...
Boosting tourism sector performance through large-scale training initiatives
Advanced needs analysis and 33 training packages helped over 80,000 trainees enhance their skills, e...
Entrepreneurial Trai...
Building entrepreneurial capabilities through integrated training in strategy, Kaizen and operational excellence.
Delivered six Kauffman and six Kaizen programs to 300 entrepreneurs across five cities....
Environmental Inspec...
Building environmental inspectors’ skills through hands-on training on regulations and safety.
A blended programme built inspectors’ environmental, inspection and safety skills through lectures...
Establishing and Ope...
Building a compliant data management office to elevate governance
This project established a data management and governance office for the General Authority for Compe...
Ethics Charter Activ...
Promoting ethical conduct across the non‑profit sector through assessment and training.
Diagnosed ethical practices and implemented an ethics charter program for non‑profit organisations...
European Excellence ...
Guiding the Royal Institute to achieve European excellence accreditation
A project enabling the Royal Institute of Traditional Arts to attain EFQM accreditation through self...
European Fellowship ...
Revamping fellowship curricula with interactive training and best‑practice programmes.
Modernised fellowship training through updated curricula, interactive e‑learning and specialised p...
Excellence in Intern...
Comprehensive strategy and AI-driven assessments elevate Saudi digital government towards global excellence.
Designed a national digital government strategy and roadmap, delivering assessments, AI tools, works...
Executive Coaching P...
Tailored coaching enhanced leadership capabilities at KFUPM.
Delivered individualized executive coaching to university leaders, enhancing strategic thinking and ...
Financial and Admini...
Modernising ADF’s financial and administrative infrastructure through rigorous economic analysis.
Economic and quantitative analysis modernised the fund’s financial and administrative systems, imp...
Forrester Decisions ...
Empowering digital regulation through a Forrester subscription delivering research, tools and expert guidance.
A one‑year Forrester subscription provided the commission with research, tools and expert guidance...
Global Research Reso...
Equipping SDAIA with a Forrester subscription to drive cloud, data and AI excellence.
A one‑year Forrester Decisions subscription empowered SDAIA to modernise cloud and AI capabilities...
Governance Framework...
Building a robust governance framework to ensure consistent feedback responsiveness
A project establishing governance structures and regulations for effective management of beneficiary...
Government Response ...
Building a unified framework to measure and enhance government entities’ response to citizen feedback.
A two‑year project designed and implemented a measurement framework and governance model to improv...
Impact Analysis of R...
Evaluating the socio‑economic impact of research and innovation across Saudi Arabia
A study assessing the economic and social returns of research, development and innovation activities...
Implementing the Dig...
Implementing the maturity framework strengthens digital services through assessment, benchmarking and knowledge-sharing.
Activated the maturity assessment framework, executing measurement cycles and benchmarking to improv...
Improving Beneficiar...
Enhancing trust and satisfaction through a unified experience programme
This programme for the Ministry of Economy and Planning sought to enhance the experience of citizens...
Incentivising Govern...
Revamped awards framework boosts Saudi digital transformation recognition at home and abroad.
Redesigned the Digital Government Award and created support mechanisms to help government projects w...
Incentivising Government Entities to Enhance Digital Competitiveness and Quality
Team: Digital Government Authority
Project:
Date: January 1, 1970
Institutional Excell...
Preparing HRDF to win excellence awards and meet multiple ISO standards.
HRDF implemented EFQM and multiple ISO standards, preparing to win national and international excell...
Institutional Excell...
Evaluating REDF using EFQM methodology to pursue excellence awards and standards.
An EFQM-based assessment mapped processes and results, guiding the Real Estate Development Fund towa...
Institutional Excell...
Guiding the Cultural Development Fund to meet local and international excellence standards.
The Cultural Development Fund adopts national and European excellence models through assessments, im...
Institutional Excell...
Establishing a Kaizen-based excellence system to achieve national awards
The first phase established a Kaizen-based excellence system, prepared award nominations and earned ...
Institutional Excell...
Operating the excellence system to achieve five‑star recognition
Phase two sustained Kaizen improvements, prepared award submissions and earned a five-star EFQM reco...
Institutional Values...
Embedding organizational values through gap analysis and targeted interventions
The programme analysed gaps in organizational values and engagement through surveys and psychometric...
Institutional Values Enhancement Program
Team: General Authority for Small and Medium Enterprises
Project:
Date: January 1, 1970
Integrated Leader Pr...
Building leadership capacity through a multi‑level development journey.
Conducted a structured leadership program for 65 leaders, progressing through four developmental lev...
Integrity Values and...
Instilling integrity values in students via interactive training that turns concepts into habits.
Integrity values program engaging students and families with interactive tools and training to inter...
International Educat...
InterEdu transforms quantitative teacher training into high‑quality, English‑based professional development.
Created a two‑year international educator programme that uplifts teaching quality through 30 Engli...
Kaizen and Lean Appl...
Transforming operations with Kaizen, 5S, TPM and value stream optimisation at ABCO Plastics.
Delivered a Kaizen and Lean program for ABCO Plastics, boosting productivity and reducing waste thro...
Kaizen Applications ...
Empowering El-Araby engineers and managers with Kaizen skills to improve productivity and cut waste.
Trained El-Araby managers and engineers in Kaizen, value stream mapping and problem analysis to boos...
Kaizen Applications ...
Empowering Amoun managers with Kaizen, Lean, 5S and value stream mapping skills.
Short Kaizen training for Amoun Pharmaceutical managers and engineers covering Lean, 5S, TPM and pro...
Kaizen Applications ...
Building Kaizen culture through 5S, coding, visual management and continuous improvement training.
Kaizen and 5S training for Industrial Modernisation Center managers and engineers with visual manage...
Kaizen Applications ...
Driving continuous improvement at El Zenouki with Kaizen, 5S and problem solving.
Kaizen and Lean training for Al Zenouki Group managers and engineers focusing on 5S and problem solv...
Kaizen Applications ...
Optimising production flow at Global Cables with Kaizen, 5S and Lean methodologies.
Kaizen and Lean program for Global Cables enhancing production flow, 5S and line balancing....
Kaizen Applications ...
Applying Kaizen in healthcare to enhance dialysis and cardiac unit performance and quality.
Kaizen pilot at King Khalid Hospital to improve dialysis and cardiac unit processes and train staff....
Kaizen Workshop
Empowering Aani & Dani leaders through Kaizen training on value stream mapping and ROI.
Kaizen workshop for Aani & Dani training 25 leaders in value stream mapping and ROI analysis....
Knowledge and Change...
Integrated knowledge and change management fosters a flexible, learning organisation within Weqaa.
Implemented a knowledge and change management framework that transforms Weqaa into a learning, adapt...
Leadership Developme...
Training 75 health professionals in self‑management, goal setting and productivity.
A strategic leadership programme trained 75 commission staff in self‑management, goal setting, foc...
Managing and Impleme...
Empowering tourism professionals through a structured training system
This project designed and managed a comprehensive training system to qualify current and aspiring wo...
Maturity of Digital ...
Comprehensive maturity framework elevates government digital platforms through measurement, reporting and training.
Developed and implemented a maturity framework for government digital platforms, generating assessme...
Measurement of Benef...
Enhancing beneficiary experiences by mapping journeys, measuring feedback and implementing continuous improvements.
Designed improvement waves, journey mapping and dashboards to eliminate branch visits and enhance be...
My Son and Daughter ...
Empowering 240 beneficiaries through personal and professional skills training.
Provided tailored training for divorced women and widows, enhancing family, personal and professiona...
Mystery Shopper and ...
Improving service quality using persona analysis and mystery shoppers
Beneficiary personas and mystery shopper scenarios were developed to assess and improve service qual...
Mystery Shopper and Beneficiary Persona Analysis
Team: Ministry of Human Resources and Social Development
Project:
Date: January 1, 1970
Operational and Tech...
Empowering evidence‑based policy through advanced economic modelling
The project provided operational and technical support to the Ministry of Economy and Planning to de...
Organizational Devel...
Reshaping Alshams Contracting’s organisational and HR frameworks for performance-driven growth.
Developed a new organisational structure, HR policies and performance management system for Alshams ...
Professional Develop...
Building a cadre of experts to drive professional development
This initiative built a cadre of professional development experts within the Ministry of Education. ...
Professional Skills ...
Equipping beneficiaries with functional skills and digital know‑how.
Designed and delivered job‑skills and technology workshops for 25 beneficiaries, preparing them fo...
Promoting Adoption o...
Driving adoption of digital identity services and building international cooperation networks
An initiative encouraging uptake of digital trust services, enhancing awareness and international co...
Qualifying Workers i...
Empowering tourism workers with skills to deliver superior service
Specialised training programmes enhanced the service and entrepreneurial skills of taxi drivers and ...
Quality and Excellen...
Creating a unified quality and excellence framework for the Agricultural Development Fund.
A comprehensive framework aligns policies, metrics and culture to drive quality and institutional ex...
Re‑engineering Gover...
Transforming government procedures to deliver faster, unified public services
A project redesigning government workflows to streamline services and improve user experience....
Reading and the Know...
A national survey illuminated Saudi Arabia’s reading patterns and guides initiatives to build a knowledge‑based society.
Executed a nationwide survey on reading habits, providing data to shape programmes that foster a cul...
Real-Time Feedback S...
Deploying real‑time feedback devices to capture and act on customer sentiment instantly.
Miqdam Al Rowad deployed FeedbackNow devices and analytics to capture real‑time customer feedbac...
Research to Enhance ...
Researching pathways to elevate Saudi Arabia’s digital government performance
A research project analysing benchmarks and recommending actions to enhance Saudi Arabia’s digital...
Sales and Administra...
Empowering 120 staff through targeted sales, leadership and management training programmes.
Training for 120 employees enhanced sales techniques and management skills, yielding higher performa...
Security and Safety ...
Cultivating a strong safety culture through comprehensive training programmes
This project designed and delivered comprehensive security and safety training programmes for the Mi...
Specialised Leadersh...
Targeted leadership curricula equip leaders with contemporary strategic and operational skills.
Developed three modern leadership curricula with train‑the‑trainer components to build sustainab...
Specialised Training...
Elevating leadership and engineering skills through domestic and international training
This project developed and delivered an integrated training programme for leaders and engineers in t...
Specialized Consulti...
Delivering specialized consulting to strengthen financial governance and performance
A framework agreement provides the Ministry of Finance with multidisciplinary consulting services, e...
Spreading Kaizen and...
Mobilizing Mobily’s workforce to embrace Kaizen for continuous improvement and excellence.
Mobily launched a Kaizen programme engaging employees to drive daily improvements, streamline proces...
Strategic and Operat...
Crafting a 2026‑2030 strategy with measurable goals, initiatives and governance.
A 19‑week engagement delivered a 2026–2030 strategic and operational plan with dashboards, gover...
Study on the Develop...
Informing educational reform through rigorous research and strategic roadmaps
This research project investigated the development of the learning process to provide a strategic ro...
Study on the Impact ...
Improving Hajj awareness via comprehensive bilingual research and recommendations
A two‑phase study surveyed over ten thousand pilgrims in multiple languages to assess Hajj awarene...
Study on Unified Dig...
Developing a roadmap for a unified digital services regulation across Saudi Arabia and the GCC.
A three‑month study evaluated digital service markets and regulations across Saudi Arabia, the GCC...
Support for Maritime...
Building an integrated performance management framework for maritime initiatives.
Developed a performance management framework for geospatial maritime initiatives, from current asses...
Training Curricula f...
Developing comprehensive training curricula to empower education departments
The project designed and developed a suite of training curricula for education departments within th...
Training Curricula f...
Specialised curricula enhance skills of stakeholders handling real estate dispute resolution.
Developed five tailored training programs for consultants, experts and judges to improve real estate...
Training Curricula t...
Promoting integrity in government through risk analysis, compliance training and anti-corruption curricula.
Developed integrity training curricula for government employees covering risk analysis, compliance a...
Training Programme f...
Elevating notaries’ competencies through specialised training and excellence frameworks
Targeted training improved notary employees’ skills and understanding of quality standards, enhanc...
Training Programs fo...
Equipping Aramco employees with Kaizen skills for continuous improvement and operational excellence.
Kaizen training program for Aramco employees in Jazan focusing on continuous improvement and change ...
Training Programs fo...
Empowering 1,500 youth with tourism skills to enhance service, entrepreneurship and heritage management.
A yearlong initiative trained 1,500 young people on tourism service, entrepreneurship and museum man...
Translator Mentorshi...
Guiding 50 translators through structured mentorship to build professional skills and career pathways.
The eight‑month programme paired 50 translators with expert mentors, delivering individualized gui...
Translator Mentorshi...
Delivering tailored mentorship to 60 translators through structured sessions and ongoing evaluation.
This nine‑month programme selected 60 translators and matched them with mentors to deliver weekly ...
Updating and Improvi...
Process redesign and digital solutions align the centre’s operations with its strategy and boost efficiency.
Redesigned procedures and implemented a digital platform to align the Decision Support Center’s op...
Wage Levels and Rete...
Assessing wage adequacy and retention of supported employees across Saudi business sectors.
A nationwide study analysed wages and retention of HRDF‑supported employees, providing evidence fo...
Our Client's Voice
Our Client’s Voice reflects authentic experiences, showcasing how Kaizen Consulting’s tailored excellence solutions create measurable impact, drive transformation, and foster trusted partnerships for sustainable growth.
National Center for the Development of the Non-Profit Sector
The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting for their valued partnership and the exceptional professionalism demonstrated by their team. Their clarity, responsiveness, and collaborative spirit significantly strengthened our beneficiary experience initiatives and elevated the quality of project outcomes. Kaizen Consulting played a pivotal role as a success partner, directly contributing to the Center’s achievement of the...Read More
National Center for the Development of the Non-Profit Sector
The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting for their valued partnership and the exceptional professionalism demonstrated by their team. Their clarity, responsiveness, and collaborative spirit significantly strengthened our beneficiary experience initiatives and elevated the quality of project outcomes. Kaizen Consulting played a pivotal role as a success partner, directly contributing to the Center’s achievement of the “Best Use of Customer Insight and Feedback” Award for 2025. This accomplishment marks an important milestone in our institutional development and supports our continued alignment with the national priorities of Vision 2030.
Nouf Al-Habbabi
National Center for the Development of the Non-Profit Sector
The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting, represented by Salah Abdelhafeez and Ahmad AlDardoor, for their outstanding professionalism, dedication, and invaluable contribution to the Center’s institutional excellence journey. Their partnership played a pivotal role in enabling the Center to achieve the “Recognized for Excellence – Two Stars” certification under the EFQM 2025 Model, and in laying a strong foundat...Read More
National Center for the Development of the Non-Profit Sector
The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting, represented by Salah Abdelhafeez and Ahmad AlDardoor, for their outstanding professionalism, dedication, and invaluable contribution to the Center’s institutional excellence journey. Their partnership played a pivotal role in enabling the Center to achieve the “Recognized for Excellence – Two Stars” certification under the EFQM 2025 Model, and in laying a strong foundation for sustainable excellence and continuous improvement. We deeply value Kaizen Consulting’s commitment and expertise, and we look forward to continuing our fruitful collaboration toward higher levels of organizational
Ghada Al-Dakhil
Ministry of Human Resources and Social Development
The Ministry of Human Resources and Social Development extends its sincere appreciation to Kaizen Consulting for their outstanding partnership and strategic support in the Ministry’s journey toward institutional excellence. Their expertise, dedication, and collaborative spirit significantly contributed to the Ministry’s achievement of the Arab Government Excellence Award. This recognition marks a milestone in our continuous pursuit of sustainable excellence and our commitment to achieving th...Read More
Ministry of Human Resources and Social Development
The Ministry of Human Resources and Social Development extends its sincere appreciation to Kaizen Consulting for their outstanding partnership and strategic support in the Ministry’s journey toward institutional excellence. Their expertise, dedication, and collaborative spirit significantly contributed to the Ministry’s achievement of the Arab Government Excellence Award. This recognition marks a milestone in our continuous pursuit of sustainable excellence and our commitment to achieving the goals of Vision 2030.
H.E. Mr. Ismail Al-Ghamdi
The National Center for Environmental Compliance
The National Center for Environmental Compliance extends its sincere appreciation to Kaizen Consulting for their valued partnership and dedication. Their exceptional consulting support and sponsorship of the Annual Accreditation Forum 2025 reflect their commitment to excellence and sustainability. Kaizen Consulting played an instrumental role in our journey to achieve accreditation in inspection quality in accordance with ISO/IEC 17020 international standards.
The National Center for Environmental Compliance
The National Center for Environmental Compliance extends its sincere appreciation to Kaizen Consulting for their valued partnership and dedication. Their exceptional consulting support and sponsorship of the Annual Accreditation Forum 2025 reflect their commitment to excellence and sustainability. Kaizen Consulting played an instrumental role in our journey to achieve accreditation in inspection quality in accordance with ISO/IEC 17020 international standards.
Eng. Ali Al-Ghamdi
Saudi EXIM Bank
Partnering with Kaizen Consulting has been a defining milestone in our CX transformation journey. Their deep expertise, structured methodologies, and unwavering commitment to excellence enabled us to translate our CX vision into measurable outcomes aligned with our strategic objectives. Kaizen played a pivotal role in designing and implementing our end-to-end customer experience framework, from establishing the VoC program and enhancing journey mapping capabilities to building a sustainable gove...Read More
Saudi EXIM Bank
Partnering with Kaizen Consulting has been a defining milestone in our CX transformation journey. Their deep expertise, structured methodologies, and unwavering commitment to excellence enabled us to translate our CX vision into measurable outcomes aligned with our strategic objectives.
Kaizen played a pivotal role in designing and implementing our end-to-end customer experience framework, from establishing the VoC program and enhancing journey mapping capabilities to building a sustainable governance model and culture of customer centricity across the organization.
Kaizen's collaborative approach, attention to detail, and ability to align diverse stakeholders across departments have made a lasting impact on how we understand, measure, and deliver value to our customers. We truly appreciate their partnership and the tangible results achieved through this transformation
Muneera Alsunid
National Center for Government Resources Systems
The National Center for Government Resources Systems (NCGR) extends its sincere appreciation to Kaizen Consulting for their outstanding cooperation and valuable contribution to the success of our initiatives. Their professionalism, commitment, and expertise greatly supported our goals, reflecting a high level of excellence and partnership that we deeply value.
National Center for Government Resources Systems
The National Center for Government Resources Systems (NCGR) extends its sincere appreciation to Kaizen Consulting for their outstanding cooperation and valuable contribution to the success of our initiatives. Their professionalism, commitment, and expertise greatly supported our goals, reflecting a high level of excellence and partnership that we deeply value.
Eng. Ahmed bin Hamad Al-Dakhilallah
Ministry of Human Resources and Social Development
With pride and appreciation, the Ministry of Human Resources and Social Development celebrates achieving the King Abdulaziz Quality Award – Golden Level, and extends sincere thanks to Kaizen Consulting for their valued partnership and contributions that supported our excellence journey and strengthened readiness for future milestones.
Ministry of Human Resources and Social Development
With pride and appreciation, the Ministry of Human Resources and Social Development celebrates achieving the King Abdulaziz Quality Award – Golden Level, and extends sincere thanks to Kaizen Consulting for their valued partnership and contributions that supported our excellence journey and strengthened readiness for future milestones.
Abdulaziz Alboualyan
Mutib Bin Abdulaziz Foundation
Kaizen Consulting demonstrated exceptional clarity in presentation, a well-defined vision, and a balanced methodology aligned with our institution’s aspirations. Their strategic and operational plan for 2026–2030 reflected deep understanding and technical excellence, earning them our full trust to execute the project. We look forward to a fruitful partnership that will deliver a robust strategy, embodying our ambitions and strengthening our readiness for the next stage.
Mutib Bin Abdulaziz Foundation
Kaizen Consulting demonstrated exceptional clarity in presentation, a well-defined vision, and a balanced methodology aligned with our institution’s aspirations. Their strategic and operational plan for 2026–2030 reflected deep understanding and technical excellence, earning them our full trust to execute the project. We look forward to a fruitful partnership that will deliver a robust strategy, embodying our ambitions and strengthening our readiness for the next stage.
Technical Assessment Team
National Housing Company
What sets Kaizen Consulting apart is its ability to measure team integration, enable change, and continuously identify improvement opportunities—driving field effectiveness, eliminating waste, understanding customer needs, enhancing their experience, engaging and involving individuals, setting unified team goals, providing a system to achieve them, and making performance indicators and improvement opportunities tangible and visible.
National Housing Company
What sets Kaizen Consulting apart is its ability to measure team integration, enable change, and continuously identify improvement opportunities—driving field effectiveness, eliminating waste, understanding customer needs, enhancing their experience, engaging and involving individuals, setting unified team goals, providing a system to achieve them, and making performance indicators and improvement opportunities tangible and visible.
Haitham Al-Tuwaijri
Ministry of Human Resources and Social Development
Thank you very much, Kaizen Consulting, for this excellence. We look forward to making a positive impact and promoting a culture of excellence throughout the ministry, as well as achieving the largest possible number of awards. I pray to Almighty God to grant us all abundant success and guidance.
Ministry of Human Resources and Social Development
Thank you very much, Kaizen Consulting, for this excellence. We look forward to making a positive impact and promoting a culture of excellence throughout the ministry, as well as achieving the largest possible number of awards. I pray to Almighty God to grant us all abundant success and guidance.