Institutional Excellence System – Phase II

Who we are
What we deliver3
Digital, AI & Data

Digital Transformation
Modernize & scale services.

Artificial Intelligence
Practical AI with governance.

Data & Insights
Evidence-led decisions.

Experience & Excellence

Customer Experience
Design journeys that convert.

Institutional Excellence
Quality and excellence operating models.

SLEIA
Social, Legislative & Economic Impact.

Development & Capacity

Research and Capacity Building
Evidence-led research, accredited education, sustained capacity building.

Institutional Culture and Values
Culture & values activation at scale.

Environmental Development
Sustainability & compliance.

Social Development
Community impact & capability uplift.
Who we serve3
WHO WE SERVE Public to Private

Government & Public Entities
Data-driven, award-winning programs delivering faster, frictionless government services nationwide.

Non-profit & NGOs
Kaizen enables nonprofits and NGOs to develop fundable programs, tighten governance, and deliver proven impact.

Education & Academia
Modernizing education with accreditation, analytics, AI, and employability-focused curricula programs.

Corporate & Industry
Reinventing operations through AI and data, Kaizen continuous improvement, CX redesign, and cultural transformation.

Projects, Clients & Consultants

Projects
Explore flagship projects delivering measurable outcomes across sectors and missions.

Clients
Discover first-class clients achieving transformation, growth, and recognition with Kaizen.

Consultants
Meet expert consultants driving change, transferring knowledge, and ensuring sustainability.
What we think

Who we are
What we deliver3
Digital, AI & Data

Digital Transformation
Modernize & scale services.

Artificial Intelligence
Practical AI with governance.

Data & Insights
Evidence-led decisions.

Experience & Excellence

Customer Experience
Design journeys that convert.

Institutional Excellence
Quality and excellence operating models.

SLEIA
Social, Legislative & Economic Impact.

Development & Capacity

Research and Capacity Building
Evidence-led research, accredited education, sustained capacity building.

Institutional Culture and Values
Culture & values activation at scale.

Environmental Development
Sustainability & compliance.

Social Development
Community impact & capability uplift.
Who we serve3
WHO WE SERVE Public to Private

Government & Public Entities
Data-driven, award-winning programs delivering faster, frictionless government services nationwide.

Non-profit & NGOs
Kaizen enables nonprofits and NGOs to develop fundable programs, tighten governance, and deliver proven impact.

Education & Academia
Modernizing education with accreditation, analytics, AI, and employability-focused curricula programs.

Corporate & Industry
Reinventing operations through AI and data, Kaizen continuous improvement, CX redesign, and cultural transformation.

Projects, Clients & Consultants

Projects
Explore flagship projects delivering measurable outcomes across sectors and missions.

Clients
Discover first-class clients achieving transformation, growth, and recognition with Kaizen.

Consultants
Meet expert consultants driving change, transferring knowledge, and ensuring sustainability.
What we think

Who we are
What we deliver3
Digital, AI & Data

Digital Transformation
Modernize & scale services.

Artificial Intelligence
Practical AI with governance.

Data & Insights
Evidence-led decisions.

Experience & Excellence

Customer Experience
Design journeys that convert.

Institutional Excellence
Quality and excellence operating models.

SLEIA
Social, Legislative & Economic Impact.

Development & Capacity

Research and Capacity Building
Evidence-led research, accredited education, sustained capacity building.

Institutional Culture and Values
Culture & values activation at scale.

Environmental Development
Sustainability & compliance.

Social Development
Community impact & capability uplift.
Who we serve3
WHO WE SERVE Public to Private

Government & Public Entities
Data-driven, award-winning programs delivering faster, frictionless government services nationwide.

Non-profit & NGOs
Kaizen enables nonprofits and NGOs to develop fundable programs, tighten governance, and deliver proven impact.

Education & Academia
Modernizing education with accreditation, analytics, AI, and employability-focused curricula programs.

Corporate & Industry
Reinventing operations through AI and data, Kaizen continuous improvement, CX redesign, and cultural transformation.

Projects, Clients & Consultants

Projects
Explore flagship projects delivering measurable outcomes across sectors and missions.

Clients
Discover first-class clients achieving transformation, growth, and recognition with Kaizen.

Consultants
Meet expert consultants driving change, transferring knowledge, and ensuring sustainability.
What we think

Project Components

In the second phase, the institutional excellence system in the Ministry of Human Resources and Social Development continued to operate using the Kaizen methodology. Nomination files for the King Abdulaziz Quality Award and the Arab Excellence Award were prepared, and the ministry achieved a five‑star recognition from the European Foundation for Quality Management (EFQM).

A. The Challenge

Maintaining momentum in the excellence journey and achieving higher recognition after initial success required sustained improvement and rigorous evaluation.

B. Our Solution

The programme sustained Kaizen practices, updated nomination files and benchmarked against international standards to meet EFQM criteria.

C. Key Achievements

The ministry received a five‑star recognition from EFQM, indicating exceptional performance and continuous improvement maturity.

Project Overview

Phase two sustained Kaizen improvements, prepared award submissions and earned a five-star EFQM recognition for the ministry’s institutional excellence.

Client:

Ministry of Human Resources and Social Development

Value:

6,749,300 SAR

Start Date:

2023

End Date:

2024

Project Category:

Quality and Institutional Excellence; Institutional Culture and Values

Project Tag:

Government

Duration:

One year

Project URL:

http://hrsd.gov.sa

Status:

Completed

Rating:

The Client Phone :

19911

The Client Email :

info@hrsd.gov.sa

The Client Website :

hrsd.gov.sa

Project Components

Project Overview

Explore

Help & Policies

Contact

920004248