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1. Vision Report
Future-state narrative with guiding principles, target architecture/operating model, and north-star KPIs.
2. Executive Overview Report
A one- or two-page brief summarizing key findings, why it matters, and recommended next steps for decision-makers.
3. Overview Report
Provides a summary and analysis or a certain aspect rather than deep technical or methodological detail.
4. Trends Report Report
Synthesis of market/technology shifts with evidence, signals, and implications for the next 12–24 months.
5. Predictions Report
Time-bound calls on what will happen and why, plus “so-what” actions to prepare.
6. Forecast Report
Quantitative projections (scenarios, assumptions, confidence ranges) for demand, adoption, or performance.
7. Benchmark Report
Comparative ranking against peers or standards; clear scoring model, criteria, and takeaway gaps.
8. Best Practices Report
Proven approaches with do/don’t checklists, prerequisites, and pitfalls to avoid.
9. Case Study Report
Real project story – challenge, approach, solution, and outcomes with metrics and lessons learned.
10. Business Case Report
Costs, benefits, risks, and options; ROI/SRIO/NPV/TEI calculations with sensitivity analysis.
11. Data Brief Report
Concise metrics snapshot with charts and commentary highlighting patterns and anomalies.
12. Survey Report
Methodology, sample, findings, and cross-tabs; includes key charts and practitioner insights.
13. Maturity Assessment Report
Diagnostic across dimensions; stage definitions, gap analysis, and prioritized recommendations.
14. Model/Framework Overview Report
Explains a model’s components and interactions, with usage scenarios and boundaries.
15. Methodology Guide Report
Step-by-step process, roles, deliverables, and artifacts; includes templates and acceptance criteria.
16. Roadmap Report
Phased plan with milestones, dependencies, risks, and measurable success criteria.
17. Toolkit
Pack of tools (canvases, calculators, checklists) to execute a method or initiative.
18. Template Report
Ready-to-fill documents (policies, RFPs, playbooks) standardized for faster, consistent delivery.
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EGDI/EPI/LOSI, GTMI, GII, NRI, DGI, EFQM, KAQA, ISO, … dashboards with gaps and next steps, climb the rankings.
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Kaizen Analysts
Meet People Behind our Methods
Kaizen’s bilingual experts blend Saudi-first compliance with global benchmarks to turn strategy into evidence-backed outcomes across all sectors.
Mahmoud Alzoubi
Professional Experience
Mahmoud Alzoubi is an accomplished Enterprise Architect and Project Manager at Kaizen Consulting, with a strong background in IT leadership, having previously served as an IT Director in several institutions. His professional journey reflects a blend of strategic leadership, project management, and technical expertise, enabling him to drive transformation initiatives and oversee the successful delivery of large-scale national projects. His roles have consistently positioned him at the intersection of technology and organizational development, where he has contributed to advancing digital transformation and institutional excellence.
Practical Expertise
Alzoubi has led national projects aimed at elevating Saudi Arabia’s standing in the United Nations E-Government Development Index (EGDI) through the Digital Government Authority. He has extensive expertise in evaluating, reviewing, and enhancing digital transformation strategies in line with UNDESA standards. His work includes contributing to the development of the Digital Government Award and supporting government entities in achieving prestigious digital and international awards. He is highly experienced in EGDI subcomponents such as the Online Service Index (OSI), the E-Participation Index (EPI), the Open Government Data Index (OGDI), and the Sustainable Development Goals (SDG) indicators. In addition, he has directed the digital transformation track for the Impact Investment Fund at the Ministry of Human Resources and Social Development. His expertise spans enterprise architecture, customer experience design, ERP systems development, and applying Kaizen methodology to drive continuous improvement in e-government systems.
Educational Background and Training
Alzoubi holds a Bachelor’s degree in Computer Engineering from Jordan University of Science and Technology. He is certified as a Project Management Professional (PMP®) by PMI and has earned multiple advanced certifications, including Mastering Customer Experience, Customer Journey Mapping from Forrester, and Business Process Modeling using ARIS. His qualifications also include foundational training accredited by the European Foundation for Quality Management (EFQM®) and the CX Masterclass leading to certification from the Customer Experience Professionals Association (CXPA®).
Ahmad Alaiad
Professional Experience
Dr. Ahmad Alaiad works with Kaizen Consulting in Saudi Arabia, advising on advanced digital transformation, governance, and AI-driven projects. His career spans both academia and practice, positioning him as a bridge between research and real-world applications in computer science and digital governance. He is Associate Professor in Computer Science and Artificial Intelligence with extensive leadership roles in academia and consultancy. He has served as Vice Dean at Jordan University of Science and Technology and chaired multiple departments, including Cybersecurity, Computer Science, and Computer Information Systems.
Practical Expertise
Dr. Alaiad has a distinguished track record as an international expert and evaluator for global indices on e-government maturity, including the UN E-Government Development Index. He is actively engaged in national-level projects, such as establishing and operating a Data Management Office at the General Authority for Competition, and leading the Digital Experience Index for the Digital Government Authority across key government platforms. His expertise covers enterprise architecture, data governance, customer and digital experience, and policy frameworks in line with Forrester methodologies. He has collaborated on EU-funded projects with leading European countries, contributed to the establishment of data science and AI programs, and published more than 50 scientific papers. He has also supervised graduate research, won nine national and international awards, and provided expertise in both academia and industry in the US, Europe, and the Middle East.
Education and Training
Dr. Alaiad holds a PhD and Master’s degree in Information Systems from the University of Maryland, Baltimore (USA), as well as a Master’s degree in Computer Information Systems from Yarmouk University (Jordan). He also earned a Bachelor’s degree in Computer Information Systems from Al al-Bayt University (Jordan).
Abde-Elah Al-Ayyoub
Professional Experience
Dr. Abdel-Elah Al-Ayyoub is a distinguished professor of computer and data sciences, and a senior executive with extensive leadership experience as CEO of multiple companies and founder of several institutions. He has held key academic and administrative positions, including Vice President, Dean, and faculty member at universities in the Middle East and the United States. He has also collaborated with leading international organizations such as UNESCO, the European Commission, UNDP, and USAID on high-impact projects. Over his career, he has received three local and international awards in computer science and published more than sixty peer-reviewed research papers.
Practical Expertise
He is led strategic projects in Saudi Arabia, including the establishment and operation of the Data Management Office at the General Authority for Competition and the Digital Experience Index with the Digital Government Authority. His expertise spans digital experience, data governance, enterprise architecture, customer experience, and institutional excellence, with advanced application of Forrester guides in digital experience, customer voice analytics, and service innovation. He has spearheaded local, regional, and international initiatives in institutional excellence, digital government, customer experience, education, and environmental development. A seasoned computer scientist and practitioner of Kaizen for institutional excellence, he is also highly proficient in data science, advanced analytics, and programming languages such as C++, Java, and Python, supported by a strong foundation in mathematics, statistics, algorithms, and probability.
Educational Background and Training
Abdel-Elah holds a PhD and a Master’s degree in Computer Engineering from the Middle East Technical University in Turkey, as well as a Bachelor’s degree in Computer Science from Yarmouk University.
Abdulrahman Alangari
Professional Experience
Professor Abdulrahman Alangari has an extensive career in academia, consulting, and leadership across the fields of statistics and data analysis. He currently serves as Professor of Statistics and Data Analysis at Kaizen Consulting in Saudi Arabia and previously held the position of Professor of Statistics and Operations Research at King Saud University. His professional journey also includes serving as a senior advisor and general supervisor at the Ministry of Higher Education, where he oversaw the Center for Education Statistics and Decision Support as well as the Geographic Information Systems Unit. Additionally, he chaired the Saudi Mathematical Sciences Society and represented the Kingdom in international organizations such as UNESCO’s Institute for Statistics and the OECD.
Practical Expertise
Dr. Alangari brings advanced expertise in both quantitative and qualitative statistics, mathematics, probability, and algorithms, with strong analytical and problem-solving skills. He has led numerous large-scale national projects, including the establishment of the Data Management Office at the General Authority for Competition, the Digital Experience Index project at the Digital Government Authority, and strategic initiatives in tourism economics with the Ministry of Tourism. His contributions extend to developing economic modeling frameworks for the Saudi Industrial Development Fund and providing technical and operational support to the Ministry of Economy and Planning. Beyond project leadership, he has authored and co-authored multiple books, research articles, and conference papers in applied statistics and performance indicators, while also contributing as a reviewer and evaluator for academic programs, technical projects, and research studies.
Education and Training
Dr. Alangari holds a Ph.D. in Applied Statistics from the University of Glasgow in the United Kingdom and a Bachelor’s degree in Statistics from King Saud University in Riyadh.
Ahmad Alzoubi
Professional Experience
Ahmad Alzoubi is a Beneficiary Experience & International Indicators Consultant at Kaizen Consulting, where he also serves as a Systems Analyst, Data Analytics Expert, and the Educational Kaizen Manager. He currently leads two customer-experience improvement projects for the National Center for Government Resource Systems and is engaged in establishing and operating the Data Management Office at the General Authority for Competition. He also contributes to the nationwide Digital Experience Index project at the Digital Government Authority, covering all major government platforms, and has supported multiple government programs to evaluate portals against UNDESA standards, map service processes, and embed customer-centric operating models.
Practical Expertise
Ahmad specializes in enterprise governance practices for managing organizational project assets, large-scale data warehousing, and end-to-end data pipelines (modeling, storage, ETL) on cloud platforms such as Amazon Web Services and Microsoft Azure. He brings extensive experience in managing technology projects across customer experience, low-code platform development, data management, and digital government. His track record includes partnering with public-sector data management offices to implement national principles and policies aligned with UNDESA classifications, promoting Kaizen culture in government entities, and publishing five peer-reviewed papers in reputable journals and conferences.
Education and Training
Ahmad holds an M.Sc. in Computer Science from Jordan University of Science and Technology and a B.Sc. in Computer Science from Yarmouk University, Jordan. His professional certifications include Project Management Professional (PMP®), ARIS Business Process Modeling Professional, Certified Customer Journey Mapping Professional (Milkymap), Forrester® Mastering CX, and completion of the CX Masterclass leading to the CCXP® credential from the Customer Experience Professionals Association.
Dris Ohlal
Professional Experience
Dr. Dris Ohlal is an international researcher and trainer in change management at Kaizen Consulting in Saudi Arabia, and a founding member of the University Laboratory for Skills Management and Human Development (LABODEV) at Hassan II University in Casablanca, Morocco. He is also an active member of the Francophone Institute for the Study and Analysis of Systems (IFEAS), with representation in Belgium, Canada, Switzerland, France, Morocco, and Senegal. His career reflects a balance of academic research, consulting, and professional association leadership in the fields of change management, organizational development, and human capital growth.
Practical Expertise
Dr. Ohlal leads strategic projects such as developing a change management strategy to achieve organizational goals at the National Debt Management Center, and designing a change management framework aligned with modern technologies for the National Center for Government Resource Systems. Dr. Ohlal has designed numerous models and tools in leadership, strategy, organization, performance, and change management. He translated four internationally recognized management methodologies from French into Arabic, including the IMCM® global change management standard. His contributions include authoring 14 published books (with additional works in progress), writing research articles, and conducting interviews. He has delivered training, consulting, and studies to hundreds of government agencies, private companies, and NGOs across 19 countries, earning over 200 certificates, shields of recognition, and excellence awards. He also partnered with Friedrich Ebert Foundation in Morocco for strategic foresight and planning programs and supervised the development of quality standards and operational manuals in Moroccan educational institutions in collaboration with UNICEF.
Education and Training
Dr. Ohlal earned a Ph.D. in Change Theory from Mohammed V University in Morocco. He holds an international certification in Change Management from IMCM® (Belgium), and an international certification in Strategic Planning from IFEAS (Belgium). His academic background includes a postgraduate diploma (D.E.S.A.) in Sociology and two bachelor’s degrees—one in Sociology and another in Education Sciences—both from Mohammed V University. He also obtained a general university diploma in Mathematics from Cadi Ayyad University in Morocco.
Salah Abdulhafeez
Professional Experience
Salah Abdulhafeez is a Consultant in Planning, Quality, and Institutional Excellence at Kaizen Consulting, with extensive experience in education and organizational development. He has served as Quality of Education Officer at Cognia (USA) and as Director of Planning and Quality, International Education Consultant, and Trainer at the Technical and Vocational Training Corporation. Throughout his career, he has established himself as a thought leader in leadership development, institutional excellence, project management, and quality systems, contributing to both national and international initiatives.
Practical Expertise
Salah leads government projects focused on leadership development, succession planning, institutional excellence, and preparing organizations to achieve international excellence certifications and awards. His portfolio includes directing the Institutional Excellence System at the Ministry of Human Resources and Social Development, developing the quality assurance system for private education at the Ministry of Education, embedding corporate values at Tatweer for Educational Technologies, and activating the Code of Ethics in the nonprofit sector. He has also managed the program for qualifying external reviewers in the national quality assurance system for private education. In addition, he is recognized as an expert in strategic business planning, organizational development, and quality management systems.
Education and Training
Salah holds a Master’s degree in Administrative Sciences and a Bachelor’s degree in Arts and Education, both from Mansoura University, Egypt. His professional qualifications include School Evaluation Specialist from the Education & Training Evaluation Commission, a Business Analytics Diploma from Harvard Business School, and internationally recognized certifications such as Certified EFQM® Assessor, Certified EFQM® Change Expert, Project Management Professional (PMP®), and Certified Change Leader under the IMCM methodology.
Mohammad Elbana
Professional Experience
Mohammad Elbana is a senior consultant and expert in quality systems and institutional excellence at Kaizen Consulting, with broad experience in strategy, quality, and accreditation. He also serves as a technical expert at the Saudi Accreditation Center (SAAC) and previously worked as Strategic Management Consultant at King Khalid University (2017–2021), where he contributed to the development and execution of the university’s 2020 strategy and the design of its 2030 strategic plan. His career demonstrates a strong record of advancing excellence frameworks, supporting government institutions, and leading large-scale strategic initiatives across sectors.
Practical Expertise
Mohammad leads major national projects, including SASO’s National Development and Logistics Program (NDLP) initiative to qualify 150 enterprises for international conformity certifications across 13 ISO standards, and the project to prepare the National Center for Environmental Compliance for inspection body accreditation under ISO/IEC 17020 and related regulations. He previously led the institutional excellence program at the Ministry of Human Resources and Social Development using the Kaizen methodology, enabling the ministry to achieve the national, regional, and global excellence “triple crown.” In addition, he guided the Human Resources Development Fund toward national and international excellence awards and ISO certifications. His expertise covers strategic frameworks, Lean methodologies for sustainable results, operational efficiency, and the development of professional and personal training programs.
Education and Professional Credentials
Mohammad holds a Master’s degree in Quality Management from the Arab Academy for Science, Technology & Maritime Transport, Egypt, and a Master’s degree and Bachelor’s degree in Textile Printing Engineering from Helwan University, Egypt. His professional certifications are extensive, including Lead Assessor qualifications for ISO/IEC 17021-1 and ISO/IEC 17024 (UKAS, ANAB, SAAC), Certified EFQM Assessor, Certified Assessor for Egypt’s Government Excellence Award (NIGSD), and Lead Auditor for ISO 9001, ISO 14001, and ISO 45001 (CQI | IRCA, UK). He is also certified as a C-SBP (Strategic Business Planning Professional), C-KPI (Key Performance Indicator Professional), Project Management Professional (PMP®), and Change Management Professional (IMCM, Belgium).
Ahmad Ibrahim
Professional Experience
Ahmad Ibrahim is a consultant in Kaizen, institutional excellence, and customer experience. He is leading the nationwide Digital Experience Index at the Digital Government Authority (covering all major government platforms) and multiple beneficiary-experience programs at the National Center for Government Resources Systems, the National Center for the Development of the Non-Profit Sector, and the Ministry of Human Resources and Social Development. He has also driven operating-model and process reengineering for the National Housing Company to make operations simplified, standardized, waste-free, automated, and customer-centric, and he is now steering a company-wide shift toward a customer-centric culture at a major Saudi firm.
Practical Expertise
Ahmad specializes in designing end-to-end customer and beneficiary journeys—mapping current and future states, identifying key interaction points, and embedding leading practices to improve experience and outcomes. His work spans performance management (including employee performance evaluation and Kaizen-based systems), leadership training, change management, and data analysis. He partners with organizations to upskill CX talent, introduce new ways of working, and institutionalize a customer-first culture that supports digital transformation and sustained operational excellence.
Education & Training
Ahmad holds an MBA from the Arab Academy for Science, Technology & Maritime Transport and a B.Sc. in Mechanical Engineering from Helwan University (ranked sixth in his cohort). His professional credentials include EFQM® foundational training, Project Management Professional (PMP®), Lean Six Sigma Black Belt (CSSBB®), Forrester Mastering CX and Certified Customer Journey Mapping, and completion of the CX Masterclass leading to the CCXP® credential from the Customer Experience Professionals Association (CXPA).
Ibrahim Aljarah
Professional Experience
Professor Ibrahim Aljarah Senior Consultant and Professor of Computer Science at Kaizen Consulting, he also serves as Professor and Chair of Artificial Intelligence at the University of Jordan, where he previously directed the International Affairs Unit. His advisory footprint extends globally as an AI Consultant to the European Union and UNESCO. In the public sector, he is currently engaged in beneficiary-experience improvement at the National Center for Government Resources Systems and in the nationwide Digital Experience Index led by the Digital Government Authority.
Practical Expertise
Ibrahim specializes in end-to-end customer-journey design using design-thinking methods, building bespoke survey instruments to measure and improve digital interactions across channels. His technical strengths span data-governance frameworks and regulatory data requirements, enterprise data-asset management, data science, artificial intelligence, digital government, and tech-enabled education and training content. He has co-authored numerous books and scientific publications and published over 110 peer-reviewed papers across computer science and AI. He applies Forrester-aligned guidance in enterprise architecture, data governance, customer experience, and digital experience. Recognized internationally, he has been listed among Clarivate’s most influential researchers in computer science and ranked in the top 2% of scientists worldwide in AI and image processing by Stanford’s global classification, earning ten local and international awards in AI and digital government.
Education & Training
HeIbrahimholds a Ph.D. in Computer Science from North Dakota State University (USA), an M.Sc. in Computer Science & Information Systems from Jordan University of Science and Technology, and a B.Sc. in Computer Science from Yarmouk University (Jordan).
Ahmad Shaaban
Professional Experience
Ahmad Shaaban is a Customer Experience Consultant at Kaizen Consulting (Saudi Arabia), with over a decade of CX leadership spanning telecom and government projects. Previous roles include Contact Center Supervisor at Telecom Egypt and Quality Assurance Analyst at e& Egypt (Etisalat). He is currently engaged on flagship Saudi programs: improving beneficiary experience at the National Center for Government Resources Systems, advancing customer experience at the National Center for the Development of the Non-Profit Sector, and leading a beneficiary-experience transformation at the Saudi EXIM Bank.
Practical Expertise
Ahmad has is hands-on specialist in end-to-end CX management: strategy design, customer-centric operating models, CRM practices, benchmarking, mystery shopping, survey design, and continuous-improvement programs. He maps current and future customer journeys, analyzes critical touchpoints, identifies moments of truth, and builds data-driven roadmaps to boost satisfaction and operational performance. His work includes Voice-of-Customer program design, digital assessment tools, and establishing review mechanisms that continually raise CX KPIs across sectors in Saudi Arabia and Egypt.
Education & Training
Ahmad holds an MBA from the Egypt-Japan University of Science and Technology and a B.A. in English from Menoufia University. Professional credentials include Certified Customer Experience Professional (CCXP®) from CXPA (USA), Forrester Mastering CX, and Forrester Certified Customer Journey Mapping.
Ahmad Almulaiki
Professional Experience
Dr. Ahmad Almulaiki is a consultant in impact assessment, academic consulting and capacity building, and values 360. His work spans advisory, research, and leadership roles focused on building values-driven institutions and operationalizing culture through clear standards, codes, and practical guides.
Practical Expertise
Dr. Almulaiki has delivered national-scale projects including an economic and social impact analysis of R&D and innovation activities for the Research, Development & Innovation Authority—covering predictive methodologies, forecasting models, policy-oriented insight reports, a practical impact-assessment manual, and capacity building via workshop training. His portfolio includes leading qualitative research, designing training and awareness content, and developing procedural and guidance handbooks. As principal researcher for Kaizen’s Values-Building Methodology, he contributed to the Values Book, Code of Conduct, Partnership & Governance Charter, values matrix, and strategy. He has executed culture and change-management initiatives at the National Debt Management Center, the National Center for Government Resources Systems, Al Rajhi Bank, and other values/social-science programs; helped establish a national entity for impact economy (a fund for associations and social-impact investment); led a Saudi Aramco study on knowledge-acquisition patterns; built academic and public frameworks for specialized training; designed curricula for professional certifications; and conducted extensive surveys with published professional papers.
Education & Training
Dr. Almulaiki holds a PhD, MA, and BA in in Social Sciences. This formation underpins his ability to integrate ethical frameworks, social research, and practical training design to strengthen institutional culture and measurable impact.
Haider Zaza
Professional Experience
Dr. Haider Zaza is a consultant in measurement, diagnostics, and statistical analysis at Kaizen Consulting, he also serves at the University of Jordan as Head of the Educational Psychology Department, Director of the Educational Research Program, and Associate Professor in Educational Psychology. His career combines academic leadership with advisory roles for education quality, accreditation, and program development across universities, consulting firms, and national initiatives.
Practical Expertise
Dr. Zaza specializes in measuring sustainable impact and training ROI, designing evidence-based evaluation frameworks, and applying advanced statistical analysis to improve training content and delivery. His portfolio includes organizing and managing educational research, developing academic programs, and leading practical application projects. He has contributed to Arrowad’s values-based model by co-developing training built on institutional values such as customer service excellence. He has provided expert counsel to Saudi Arabia’s Private Education Quality System to align with local and international standards, advised the Queen Rania Award for Excellence in Education on educator selection criteria, and designed teacher selection tools that ensure rigorous, merit-based evaluation. He has authored over twenty educational, psychological, and professional research papers.
Education & Training
Dr. Zaza holds a Ph.D. and M.A. in Educational Psychology and a B.A. in Educational Sciences—all from the University of Jordan. This academic foundation underpins his ability to integrate scientific rigor with practical program design, enabling institutions to measure outcomes, elevate instructional quality, and realize sustained performance improvements.
Asif Chaudhry
Professional Experience
Dr. Asif Chaudhry serves as Director of International Partnerships at Kaizen Consulting. Previously led business development at Arrowad Group, where he also held roles as Corporate Values Officer and Head of the Scientific Research Team. His career spans public-sector transformation and global academia, including Associate Professorship at Vietnam National University, visiting and teaching appointments (University of London programs, Solinfo Solidarite, Edexcel & Cambridge IGCSE), and specialized advisory work in creative technology education at Shanto Mariam University. He has contributed to high-impact national programs, notably leading the operational-excellence initiative across Saudi ports for the Saudi Ports Authority.
Practical Expertise
Dr. Chaudhry is a contributor to Kaizen Methodology, he has delivered continuous-improvement projects with local and international organizations, including Mobily and Kuwait Oil Company. He played a prominent role in the Values (V20) engagement for the G20—founding and speaking for the Saudi Presidency’s values track, co-authoring workstreams on Solidarity and Participation for Rome 2021 and Jakarta 2022, and serving as Governance Lead for the task force. His portfolio covers governance of multi-stakeholder initiatives, process improvement, content authorship, and cross-cultural education leadership and program delivery.
Education & Training
Dr. Chaudhry holds a Ph.D. and an MBA in Business Administration from the University of Derby (UK). His qualifications also include a Level 7 Diploma from the Chartered Management Institute (Durham College, UK) and completion of a Study Skills course at the University of Oxford.
Mahmoud Rajab
Professional Experience
Dr. Mahmoud Rajab is a Training Programs Consultant at Kaizen Consulting, and former IT Specialist at the Minya Development Foundation (Egypt). He led end-to-end development of interactive learning units for government programs—from content authoring and assessment design to digital delivery. His portfolio includes flagship e-learning and blended initiatives for the Literature, Publishing & Translation Commission, the Ministry of Human Resources and Social Development, the Saudi Standards, Metrology and Quality Organization (SASO), and the Human Resources Development Fund. He consistently tailors solutions to diverse learner profiles while ensuring measurable instructional impact.
Practical Expertise
Dr. Rajab specializes in competency-based curriculum design, self-paced digital training packages, and SCORM-ready modules deployable on learning management systems. His work integrates modern learning strategies within flexible digital environments, with rigorous evaluation through pre/post/short assessments and detailed feedback loops. He builds full training toolkits—trainer/trainee guides, infographics, course one-pagers—delivered in multiple formats (PDF, Word, SCORM) aligned to client brand and IP standards. He also designs survey instruments and analytics frameworks to gauge training effectiveness and drive continuous content improvement.
Education & Training
Dr. Rajab holds a Ph.D. and an M.A. in Educational Technology from Ain Shams University, and a B.A. in Educational Technology from Minia University. He is also a Project Management Professional (PMP®). This academic foundation, combined with program management credentials, underpins his ability to translate learning science into scalable, outcomes-driven training solutions.
Ridha Benzarti
Professional Experience
Dr. Ridha Benzarti is a Senior Consultant in Economic Impact Assessment, Kaizen Consulting. He worked as an expert in developing the national accounts and statistics across Africa and the Arab world. He previously served as Director General of National Accounts at Tunisia’s National Institute of Statistics and lectured at the National School of Administration of Tunisia. He led the development of national satellite accounts for the Ministry of Tourism in Saudi Arabia and directed major modernization efforts in Tunisia, steering the transition from the 1968 UN SNA to SNA 1993, including input–output tables and GDP estimation models. He has also overseen the publication of firm-level statistics and the creation of national statistical portals and open-data platforms.
Practical Expertise
Dr. Benzarti has designed and implemented national accounts systems for more than a dozen African countries (including Madagascar, Cameroon, Guinea, Equatorial Guinea, Libya, and Niger), developed business registers, and launched enterprise surveys that distinguish structured firms from micro-enterprises. His reforms enhanced integration of tax records, social security data, and financial disclosures, and he has participated in ICP purchasing power parity comparisons. As a lead trainer and national expert, he has delivered IMF, ESCWA, AfDB, and Eurostat programs to strengthen statistical capacity and data quality, and authored methodological manuals on national accounts and descriptive statistics used across multiple countries.
Education & Training
Dr. Benzarti holds a PhD in in Applied Statistics & Economics (Rabat) and a Postgraduate Diploma in National Accounts Planning (Institute for Training and Development, Paris), alongside advanced SNA 1993 training (Libourne, France).
Mostafa Aboualsaoud
Professional Experience
Dr. Mostafa AboElsoud is a senior economic consultant with over two decades of academic and advisory expertise across the Middle East, Africa, and Europe. He is Lead Economic Consultant at Kaizen Consulting, Professor of Economics and Finance, Fellow of the Higher Education Academy (UK), and Founder & Chairman of GREA UK. His career spans key academic appointments at the British University in Egypt, the American University of the Middle East (Kuwait), and Suez Canal University, with visiting roles at the University of Delaware. Beyond academia, he has directed and contributed to large-scale consulting projects for ministries, municipalities, and corporations across the GCC, aligning with national strategies such as Saudi Vision 2030.
Practical Expertise
Dr. AboElsoud specializes in economic modeling, impact evaluation, national accounts, and sustainable development strategies. He has led investment and feasibility studies in sectors such as health, education, tourism, and transport, including public–private partnership (PPP) frameworks and digital transformation initiatives. His work includes developing satellite accounts, municipal investment models, and data-driven strategies for revenue diversification and operational excellence. He has also published extensively in peer-reviewed journals (Scopus Q1–Q4), authored books on economics and development, and served as guest editor and board member for international journals. His applied skills extend to econometric analysis (Eviews, SPSS, Stata), policy evaluation, and training government officials and business leaders through IMF, ESCWA, AfDB, and Eurostat programs.
Education & Training
Dr. AboElsoud holds a Ph.D. in Economics from the University of Delaware, an MSc in Economics, a BSc in Commerce (Economics major), and a Statistical Diploma from Cairo University. His postgraduate training includes specialized programs in National Accounts Planning (Paris), SNA 1993 advanced methodologies (France), and Impact Evaluation (University of California, San Diego). He is also certified in information systems programming, international computer skills, and academic teaching (FHEA, UK).
Khaled Sellami
Professional Experience
Khaled Sellami is a consultant and trainer in e-government, e-inclusion, and e-participation at Kaizen Consulting, he previously served as Director General of the E-Government Unit in the Prime Ministry of Tunisia. He has held governance roles as a board member of both the Access to Information Authority and the Personal Data Protection Authority, and earlier led the Studies Department at the Tunisian Institute for Strategic Studies with prior research posts at the Regional Institute of Informatics and Telecommunications. He is currently leading two initiatives to develop governance frameworks, standards, guidelines, and supportive regulations that strengthen government responsiveness.
Practical Expertise
Khaled brings deep expertise in UN e-government indicators, data-sharing policies, freedom of information, and open-data standards. His track record includes national programs in digital transformation, e-participation, beneficiary responsiveness, digital inclusion, e-payments, and open data, as well as building e-consultation and e-complaints platforms. He trains public servants on e-government, participation, responsiveness, open data, access to information, and data protection, and has helped craft legal frameworks for open government—leading teams on right-to-information legislation and open-data policy. With ESCWA, he contributed to open-data and open-government initiatives, including readiness assessments for Jordan and Palestine and a report on legal aspects of open government and open data.
Education & Training
Khaled holds an M.S. in Information Engineering & Computer Control from the University of Michigan (Ann Arbor) and a B.S. in Computer Engineering from Syracuse University. He is also a PRINCE2 Practitioner, complementing his policy and technical background with structured project-delivery credentials.
Abdullah Alotaibi
Professional Experience
A Digital Identity and Trust Services Consultant at Kaizen Consulting, he brings a rare blend of technology, policy, and academia. He has served as an Associate Professor of Near Eastern Languages & Culture at Majmaah University, and previously held operations and relationship-management roles with GETEX. Earlier, he worked as a Flight Operations & Planning Officer for private and royal aviation at Saudia. Across these roles, he has led multi-stakeholder programs that connect national priorities with international best practices in digital trust and public-sector transformation.
Practical Expertise
He led the development of regional and global trust lists for digital trust services and drove nationwide adoption of digital identity and trust solutions at the Ministry of Communications and Information Technology. His portfolio includes refining performance reports and culture-measurement outputs in a change-management program at the National Center for Government Resources Systems, standardizing terminology, and crafting communication and awareness strategies. He contributed to a mentoring program for translators at the Literature, Publishing & Translation Commission and co-developed a tailored evaluation methodology for research, development, and innovation activities with the RDI Authority (KACST). He also serves as a certified trainer with Public Security Training City and King Salman Institute for Studies & Consulting, and as a scientific reviewer at the King Abdullah bin Abdulaziz Center for Translation.
Education & Training
He holds a Ph.D. in Near Eastern Languages & Cultures from Indiana University Bloomington, an M.A. in Applied Linguistics from Southern Illinois University Carbondale, and a B.A. in English Language & Literature from Imam Mohammad Ibn Saud Islamic University. His professional credentials include Training Quality Practitioner (TQP) certification from the Education & Training Evaluation Commission (ETEC), Project Management Professional (PMP®), and Risk Management Professional (PMI-RMP®). This combination equips him to design and govern high-assurance digital-trust ecosystems while communicating complex concepts clearly to policymakers and the public.
Ayman Alarabiat
Professional Experience
Dr. Ayman Alarabiat ian an E-Participation Expert at Kaizen Consulting, and an Associate Professor of Information Systems at Al-Balqa Applied University (Jordan). He also serves as a Digital Transformation Consultant with the European Public Law Organization (EPLO), a trainer in digital transformation and citizen-centered service design at the Institute of Public Administration (Jordan), and a Research Fellow in e-Governance with UNU-eGOV (Portugal). He contributes to national programs assessing and advancing digital government readiness across Saudi public entities.
Practical Expertise
Dr. Alarabiat designs and executes end-to-end assessments of digital transformation performance and e-government maturity at national and local levels—covering the UN E-Government Development Index (EGDI) and the Local Online Service Index (LOSI). His portfolio includes leadership in the Digital Experience Index project for the Digital Government Authority, technical evaluations, data analysis, and periodic readiness reporting. He has advised UNDESA, UNDP, and EPLO on training guides and policy recommendations that improve countries’ standings in international digital indicators, co-authored Chapter 4 of the 2020 UN E-Government Survey on local e-government, trained 200+ civil servants in systems thinking, citizen-centric service design, innovation, and digital strategy, and published peer-reviewed research in e-government, e-participation, and data analytics (including ICEGOV venues). He builds data-collection tools, benchmarking reports, and actionable recommendations to align government efforts with international maturity requirements.
Education & Training
Dr. Alarabiat holds a Ph.D. in Information and Communication Systems & Technologies from the University of Minho (Portugal), an M.Sc. in E-Business from Mutah University (Jordan), and a B.Sc. in Economics from Yarmouk University (Jordan). This interdisciplinary foundation enables him to connect public-policy objectives with rigorous measurement, practical service design, and evidence-based digital transformation.
Mohammed Elbes
Professional Experience
Dr. Mohammed Elbes is a senior Digital Transformation Consultant at Kaizen. Previously, he was an Associate Professor in the Computer Science Department at Al-Zaytoonah University of Jordan and a Senior Researcher in Computer Science at Western Michigan University (USA). His career blends academia and applied consulting, focusing on content that underpins digital governance—where data engineering, information security, and intelligent institutional communications intersect.
Practical Expertise
Dr. Elbes builds evidence-based digital content ecosystems for government, spanning indoor positioning systems and smart-city applications that align with international indicators (EGDI, GEMS, GTMI). His applied research includes NLP-driven approaches to cyberbullying mitigation, AI models for analyzing citizen behavior and social media in public-service contexts, and sensor-data analytics for mobility quality assessment (in collaboration with the Michigan Department of Transportation). He has published on data security, network programming, and recommendation algorithms, and his portfolio covers digital policy drafting, smart-governance procedure design, and tailored technical and training content that elevates trust, safety, and usability across e-government platforms.
Education & Training
Dr. Elbes holds a Ph.D. and an M.S. in Computer Science from Western Michigan University (USA) and a B.Sc. in Computer Engineering from Jordan University of Science and Technology. He is TOGAF® Certified (TOGAF® Standard, 10th Edition) by The Open Group, USA. This academic foundation—combined with research and delivery experience—enables him to translate advances in AI and data engineering into secure, standards-aligned digital content that powers transparent, citizen-centric governance.
Mustapha Bouzaiene
Professional Experience
Mustapha Bouzaiene is a senior statistician-economist with more than 30 years of experience in national accounts, macroeconomic statistics, and official data systems. He currently serves as Director General and Head of the National Accounts Department at the National Statistical Institute (NSI) of Tunisia, Ministry of Economy and Planning. His career includes leadership roles such as Acting Director General of the NSI, Director General of the Economic Situation Observatory, and senior consultancy roles with the African Development Bank, Arab Maghreb Union, and African Capacity Building Foundation. He has extensive experience supervising annual and quarterly national accounts, satellite accounts, and economic indicators, contributing to Tunisia’s transition to the UN 2008 System of National Accounts (SNA).
Practical Expertise
Bouzaiene’s expertise covers annual and quarterly accounts compilation, tourism and digital economy satellite accounts, goods and services accounts, supply-use tables, and high-frequency economic indicators. He has steered national rebasement projects, developed monitoring tools for short-term economic conditions, and designed GDP estimation models. Regionally, he has implemented national accounts and statistical reforms in multiple African countries, supported AfDB’s initiatives on long-term finance and regional data harmonization, and contributed to international price comparison programs under ICP. He is also part of the UNWTO expert roster as a Tourism Statistics and Satellite Accounts specialist, and has published methodological papers and economic bulletins.
Education & Training
Mustapha holds a Postgraduate Diploma in Economics and Statistics from ENSAE Paris, a Statistician-Economist Engineering Diploma from ENSEA Abidjan/CESD Paris, and preparatory studies in advanced mathematics from Lycée Janson de Sailly, Paris. His training also includes advanced use of statistical software (SAS, SPSS, Eviews, STATA) and database systems (SQL, Access). He is a member of the French Association of National Accounting (ACN) and the Tunisian Engineers Council (COI). Fluent in Arabic, French, and English, with working knowledge of Italian.
Ghulam Khawaja
Professional Experience
Dr. Ghulam Rasool Khawaja is a plant protection specialist with 25+ years spanning academia, government, and applied R&D at Kaizen Consulting. Previously served as the CEO of Akeed Office for Agricultural Consultations, and a Professor of Entomology in the Department of Plant Protection, College of Food & Agricultural Sciences, King Saud University, following earlier roles as Research Scientist at KACST (Saudi Arabia) and Assistant Entomologist at Pakistan’s Ministry of Food, Agriculture and Livestock. He has led and completed multiple KACST and King Saud University–funded projects and authored 60+ peer-reviewed publications.
Practical Expertise
Dr. Khawaja specializes in eco-friendly, high-precision pest management—RNA interference (RNAi), Integrated Pest Management (IPM), and biological control using entomopathogenic fungi and nematodes—alongside red palm weevil (RPW) surveillance, early detection, and control strategies (including trunk injection trials and diet/rearing protocols). His portfolio includes molecular profiling of RPW–date palm interactions, DNA barcoding and taxonomy work (ants and termites), design of input–output lab workflows, and delivery of farmer advisory and extension services. He is adept in research design, scientific writing, SAS-based statistical analysis, budgeting/financial reporting, and laboratory setup and leadership, with extensive international conference presentations and professional society engagement.
Education & Training
Dr. Khawaja holds a PhD in Agricultural Entomology/Biotechnology from Kobe University, an MSc in Agricultural Entomology and a BSc in Agriculture from the University of Agriculture, Faisalabad. His advanced training includes proteomics (University of Sheffield), an international course in Crop Protection (South China Agricultural University), and WHO IPCS training on toxic chemicals, environment, and health. Thesis topics covered molecular profiling of date palm infested with RPW and silkworm nutrition and silk yield, complementing proficiency in English, Arabic, and Urdu.
Hisham Enani
Professional Experience
Dr. Hisham Enani is a senior consultant in planning, evaluation, and data governance with extensive experience in both government and private sectors. He currently serves as a Senior Consultant at Kaizen Consulting in Riyadh, where he has led projects on establishing and operating data offices, developing compliance controls for the National Data Index (NDI), building analytical capacities, and enhancing customer experience strategies. Previously, he was a Planning and Evaluation Consultant with Tatweer for Educational Technologies, and before that spent over a decade at the Saudi Ministry of Education, working closely with UNESCO, OECD, and ALECSO on educational indicators and international reporting. Earlier in his career, he contributed to evaluation projects with the National Center for Examinations and Educational Evaluation in Egypt in collaboration with USAID.
Practical Expertise
Dr. Enani’s expertise covers data governance frameworks, strategic planning, and performance evaluation. He has managed large-scale projects such as the Saudi Unified Classification of Educational Levels and Specializations (aligned with ISCED 2023), national strategies for higher education development, and SDG4-related performance assessments. His portfolio also includes designing operational models, developing NDI guidelines, conducting gap analyses, and producing periodic analytical reports on workforce surveys linked to educational qualifications. He has a strong track record in reviewing and validating research tools, supervising educational assessments, and providing advisory services to improve national data systems and institutional performance.
Education & Training
Dr. Enani holds a Ph.D. and an M.A. in Planning & Evaluation from Mansoura University, a Special Diploma in Planning, and a B.Sc. in Educational Sciences from Zagazig University. He is a Certified Data Management Professional (CDMP®) by DAMA International and holds a professional certificate in Educational Planning & Evaluation from the University of East Anglia, UK. This blend of academic qualifications and international certifications strengthens his ability to bridge policy, planning, and governance, ensuring that institutions achieve data-driven excellence and compliance with international standards.
Rim Garnaoui
Professional Experience
Rim Garnaoui is a Digital Governance and Policy Consultant at Kaizen Consulting, with experience in e-government initiatives and shaping regulatory frameworks. Previously, she served as the Director of the e-Government Unit at the Presidency of the Government in Tunisia, where she played a pivotal role in advancing national digital transformation efforts. Her career reflects a strong record of leadership in governance modernization, digital strategy formulation, and public policy development, contributing to the enhancement of institutional performance and citizen engagement through technology-driven solutions.
Practical Experience
With expertise in digital government and open government strategies, Rim has demonstrated a proven ability to design public policies, analyze digital identity and trust service markets, and develop growth strategies to encourage adoption of digital solutions. She possesses a solid understanding of key global benchmarks such as the UN E-Government Development Index (EGDI), the GEMS Index, and the Open Data Barometer. Her experience spans drafting digital transformation laws, creating policy frameworks, and managing data governance regulations. As a certified trainer in digital and open government, she has developed specialized training materials on open data. She also managed the Tunisian-Korean Center for Digital Government Cooperation, overseeing project planning, implementation, evaluation, and risk management. Additionally, she served as a board member of Tunisia Smart Technopoles, contributed to Tunisia’s accession to the Open Government Partnership, and coordinated e-government collaboration programs with Estonia.
Educational Background and Training
Rim holds a Master’s degree in Public Administration from the Tunis National School of Administration and a Bachelor’s degree in Legal, Political, and Social Sciences from the Faculty of Juridical, Political and Social Sciences of Tunis. She is certified in Change Management by TALYS and holds the Project Management Professional (PMP®) certification from the Project Management Institute (PMI®). Her academic background and professional training reflect a strong foundation in governance, public administration, and digital transformation leadership.
Khalid Ahmed
Professional Experience
Khalid Ahmed is a quality-management and materials-testing professional at Kaizen Consulting. Previously, he served as Technical Manager of the Mechanical Testing and Material Evaluation Laboratory at the Central Metallurgical Research and Development Institute (CMRDI). He has also worked as a lead and technical assessor for accreditation bodies including EIAC (Dubai), IQAS (Iraq), and AAA (USA), with expertise in ISO/IEC 17025, ISO 17020, and ISO 9001.
Practical Experience
Khalid has led and contributed to hundreds of consultancy, accreditation, and auditing projects across Egypt, the Gulf, and North Africa, helping laboratories, universities, and industrial companies achieve ISO/IEC 17025, ISO 9001, ISO 14001, ISO 45001, and OHSAS 18001 certifications. His portfolio includes work with Lafarge Cement Egypt, ExxonMobil, EGA Laboratories (UAE), Nestlé Emirates, and the National Center for Environmental Compliance (Saudi Arabia). He has also delivered training for Cairo University, UNIDO, and the Iraqi Accreditation System, developing training-of-trainers programs and internal-auditing workshops for quality, safety, and environmental management systems. His technical expertise spans mechanical and metallurgical testing, heat-treatment processes, failure analysis, uncertainty estimation, and the design of interlaboratory comparison and proficiency-testing programs—experience that underscores his strong technical leadership in testing, inspection, accreditation, and conformity assessment.
Educational Background and Training
Khalid holds a B.Sc. in Metallurgical Engineering from Cairo University, a Diploma in Materials Science from Al-Azhar University, and a pre-Master’s in Nanotechnology from Beni Suef University, and is currently pursuing an MBA. He is a Certified Lead Auditor for ISO 9001, ISO 14001, ISO 45001, and OHSAS 18001, accredited by IRCA (UK) and PECB (Canada). A Certified Trainer with UNIDO and Cairo University, he delivers professional courses on ISO standards and Total Quality Management (TQM). His advanced training includes workshops in Japan, Italy, Iraq, Sudan, and the UAE covering accreditation systems, mechanical testing, and failure analysis.
Mohammad Al Ktash
Professional Experience
Dr. Mohammad Al Ktash is a Senior Consultant at Kaizen and a highly accomplished academic and researcher with deep expertise in analytical and physical chemistry, spectroscopic techniques, and hyperspectral imaging. He previously served as a researcher at Reutlingen University in Germany, where he led and contributed to cutting-edge projects in process analysis, UV hyperspectral imaging, and chemometrics for industrial and scientific applications. His work has yielded numerous high-impact publications in Q1 and Q2 journals and earned him the prestigious Südwestmetall-Förderpreis 2025 from the University of Tübingen for his innovative doctoral research. With more than a decade of experience across academia and industry, Dr. Al Ktash brings technical rigor, leadership, and a strong publication record that advances applied chemical and spectroscopic research.
Practical Experience
Throughout his career, Dr. Al Ktash has demonstrated strong practical skills in spectroscopy, imaging analysis, and data processing. He is proficient with advanced analytical tools—including UV-Vis/NIR, FTIR, LC-MS, and HPLC—and skilled in multivariate techniques such as PCA, PLS-R, and PARAFAC. His hands-on experience spans MATLAB, Unscrambler, and Origin, as well as 3D printing technologies. Before his academic career in Germany, he worked as an analyst at Triumpharma in Jordan, conducting bioequivalence laboratory studies using LC-MS/MS. He also served as a chemistry teacher with the Jordanian Ministry of Education, strengthening his scientific communication and educational technology skills.
Educational Background and Training
Dr. Al Ktash holds a Ph.D. in Chemistry from the Eberhard Karls University of Tübingen, where his doctoral research centered on developing a UV hyperspectral imaging prototype for industrial applications. He earned an M.Sc. in Chemistry from Yarmouk University with a thesis on the spectroscopic and chemometric classification of petroleum products, and a B.Sc. in Applied Chemistry from the Jordan University of Science and Technology. He has completed advanced training in modern teaching methodologies, presented at multiple international conferences, and collaborated with European accreditation bodies such as ASIIN.
Ahmed Alqershi
Professional Experience
Ahmed Alqershi is an Operations Research Analyst and AI & Modelling Consultant at Kaizen with expertise in optimization, data analysis, and software development. He leads the development of EcoKaizen, a no/low-code platform that enables policymakers to run Computable General Equilibrium (CGE) models without writing code. In this role, he partners with economists to design policy scenarios, validate models, and manage a development team building a Tourism Satellite Account (TSA) Compilation Kit for the Saudi Ministry of Tourism. Previously, at GAMS Development Corporation, he integrated new algorithms, conducted performance analyses, and improved API documentation for optimization systems.
Practical Experience
Ahmed has extensive hands-on experience in operations research, optimization, and continuous improvement. At Stryker Corporation, he led a value stream mapping initiative to pinpoint inefficiencies and implement targeted process improvements, and he built a simulation model to evaluate the effectiveness of a pull system. He also applied data-mining and automation tools to streamline production workflows and developed a web application to optimize weekly demand scheduling. His work bridges analytical modeling with real-world operations, combining engineering insight, programming proficiency, and data-driven problem solving to deliver measurable results across industries.
Educational Background and Training
Ahmed holds a bachelor’s degree in Industrial Engineering from Abdullah Gül University (Turkey), graduating at the top of his class with a GPA of 3.84/4. He is currently pursuing a master’s degree in Computer Engineering at the same university, with a GPA of 3.96/4. His strong academic foundation is backed by advanced technical skills in Python, Java, C#, GAMS, Gurobi, ARENA, and Simio, as well as data analytics, artificial intelligence, and optimization modeling. He has received multiple honors, including the AGU Top Achiever Award (2020–2022) and a Certificate of Merit for outstanding academic performance. Fluent in Arabic and English and proficient in Turkish, he couples technical excellence with leadership and communication skills developed through active involvement in university activities and volunteer work.
Mahmoud Radi
Professional Experience
Mahmoud Radi is an Institutional Performance Consultant at Kaizen, with over 25 years of experience in strategic management, organizational performance, and human capital development across the public and private sectors in the Middle East. He previously served as an HR Director at the Dubai Gold & Commodities Exchange, Veolia Water (a multinational company), and Al Bustan Center & Residence in Dubai. He has also worked as a senior strategy and performance expert for several regional and international organizations, including Adaa for Institutional Development, Up Lifting Consulting, Abu Dhabi Autonomous Systems Investments (ADASI), Petroplus Global Oil, and Lari Exchange (UAE).
Practical Expertise
Radi is recognized as a leading expert in organizational excellence, strategic development, and performance transformation. He has advised numerous government entities and multinational corporations in Saudi Arabia, the UAE, Oman, Bahrain, Qatar, Yemen, and several European and Asian countries on building strategies, human capital systems, and performance models. His expertise includes job evaluation and design, leadership development, and implementing performance management frameworks aligned with EFQM and global excellence models. He is also a certified consultant in multiple psychological and behavioral assessment tools used for leadership coaching, talent management, and organizational development.
Educational Background and Training
He holds an MBA in Human Resources Management from the Arab Academy for Banking and Financial Sciences. He is certified by Hay Group International in Job Description and Evaluation Systems and by PSI & a&dc as a global consultant in behavior assessment and skill development. Additionally, he is accredited in the California Psychological Inventory (CPI260) for leadership assessment and as a Certified Career Coach from TACT Institute of Management in the Netherlands.
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