We collect personal data when you:

• • Register or create an account on our Site or community spaces.
  • Subscribe to newsletters, insights, or updates.
  • Register for or attend a Kaizen webinar, workshop, or event (virtual or in-person).
  • Request information about our services, download materials, or book a demo/meeting.
  • Participate in Kaizen research (e.g., interviews, surveys, testimonials/case studies).
  • Apply for a job with Kaizen.
  • Interact with our emails or our pages on social media.
  • Browse the Site (via cookies or similar technologies).

Depending on your interaction with us, we may collect:

• • Identity & contact data: name, email, phone, job title, company/organization, country, preferred language.
  • Account & community data: profile info you add (e.g., role, interests), posts or comments you share in community spaces.
  • Event data: registration status, attendance (virtual or in-person), session preferences, and—only if you choose to provide them—dietary or accessibility needs.
  • Research data: your responses, availability, and recordings if you consent (for validation and quality).
  • Career data: resume/CV, work history, education, references (if provided).
  • Technical & usage data: IP address, device/browser info, log data, pages viewed, referral URLs, email opens/clicks, and interactions with downloads or links.
  • Public & social data: information you make public (e.g., LinkedIn) or provide via social sign-in.

We do not knowingly collect personal data from children; you must be at least 18 to use the Site.

• • Provide and operate our services: Manage accounts, respond to inquiries, and process event registrations.
    Legal bases: legitimate interests; consent (where required).
  • Communicate with you: Send service messages (policy updates, security notices), confirmations, and event information.
    Legal bases: legal obligation; legitimate interests.
  • Research & thought leadership: Conduct interviews/surveys; develop case studies or testimonials (with your consent for use/attribution).
    Legal bases: consent; legitimate interests.
  • Events (virtual & in-person): Manage attendance, networking features, session access, and feedback.
    Legal bases: contract performance; consent; legitimate interests.
  • Security, compliance & improvement: Maintain Site security (e.g., IP logging, fraud prevention), comply with legal obligations, and analyze usage to improve Site performance and content.
    Legal bases: legal obligation; legitimate interests.

• • Necessary cookies to run core Site features and keep you signed in.
  • Analytics cookies to understand usage, improve content, and fix issues.
    Preference cookies to remember your settings (e.g., language).

Control cookies via your browser settings. Blocking some cookies may affect Site functionality.

• • Service providers (e.g., hosting, analytics, email delivery, event platforms, customer support) under contracts requiring confidentiality and security.
  • Event partners/sponsors only when you opt in during registration or by explicit action (e.g., badge scan/virtual sponsor engagement).
  • Professional advisers (legal, compliance, accounting) under confidentiality obligations.
  • Authorities where required by law or to protect rights, safety, or security.
  • Corporate transactions (e.g., merger, acquisition), subject to appropriate safeguards.

We do not sell personal data.

Where required, we use appropriate safeguards (e.g., SDAIA-approved mechanisms, contractual clauses, risk assessments) to protect your data.

We keep personal data only as long as necessary for the purposes described above, to comply with legal obligations, or to resolve disputes. Retention periods vary by data type and context.

Subject to applicable law (including the Saudi PDPL and, where relevant, GDPR), you may have the right to:

• • Access your personal data and obtain a copy.
  • Rectify inaccurate or incomplete data.
  • Erase personal data where applicable.
  • Restrict or object to certain processing (including direct marketing).
  • Withdraw consent at any time (does not affect prior processing).
  • Data portability (where applicable).
  • Complain to the competent supervisory authority.

To exercise your rights, contact info@kaizen.sa. We may need to verify your identity.

We use administrative, technical, and physical safeguards (including encryption in transit, access controls, and monitoring) to protect personal data.

With your explicit consent, we may record interviews, webinars, or customer reference calls for quality and research validation. You can decline or ask us to stop recording at any time.

Public or shared areas (e.g., comments, community threads) may be visible to other users. Avoid posting sensitive personal data. We may moderate per our terms of use.

Our Site may include links or embedded content from third-party sites or platforms. Their privacy practices are governed by their own policies. Please review them before interacting.

We may update this Policy from time to time. We will post the updated version with a new “Last updated” date. Significant changes may also be communicated by email or a Site notice.