Assalamu Alaikum,
We are Kaizen
A Saudi house of expertise in continuous improvement. We help our clients turn strategy into results through Digital Transformation, AI, Data & Insights, CX, Institutional Excellence, Impact Assessment, Academic Consulting and Capacity Building, Values 360, Social Development, and Environmental Development. We build capabilities and deliver measurable impact that benefits people. Explore our services, learn from our success stories, and connect with our experts — let’s build better, together.
Our Mission
We convert knowledge into measurable value. With disciplined methodologies and hands-on expertise, we deliver high-impact services while transferring and localizing know-how in the Kingdom. We cultivate Saudi talent that elevates institutional performance. As a trusted partner, we enable people and organizations to realize their ambitions—fully aligned with the goals of Saudi Vision 2030.
Our Vision
To be the trusted house of expertise for aspiring leaders, a proactive partner that elevates organizational efficiency, and a leader in building and developing human capital.
Our Values
At Kaizen, our institutional values are the compass for how we work. Aligned with our strategy and rooted in our vision and mission, they guide our teams and set the standard for performance across every activity and offering.
Benefiting People
We create meaningful knowledge, deliver services that matter, and achieve results that advance our partners’ goals, while adding value to society and empowering our team.
Leadership
We don’t just pursue success, we create it, continuously. We generate distinctive knowledge, turn it into real-world solutions, and stay ahead by embracing change with innovation.
Authenticity
We aim to benefit people and lead with impact through novel methodologies. Grounded in established knowledge and applied with clear standards, our work meets society’s needs and adapts to rapid change.
Learning
We cultivate continuous learning, enrich our people with up-to-date knowledge, and foster intellectual openness. We learn from leading thinkers and experts, and turn challenges into opportunities.
Credibility
We deliver exactly what we promise, meeting the quality and specifications we declare, so our clients can rely on us with confidence and trust.
Our History
For over three decades, Kaizen (改善) Consulting has evolved from education to a multidisciplinary consulting group, advancing institutional excellence, knowledge localization, and national capacity across Saudi Arabia and beyond.
Educational Foundations
WE began our journey in education and training, founding the well-known Arrowad Schools in Riyadh. Within less than five years, it achieved several success stories locally, regionally, and internationally.
Growth in Education & Training
We extended our footprint in the education and training sector across Saudi Arabia, the Arab world, and into the UK, establishing a strong brand in that domain.
Multi-Disciplinary Consulting
Entry into Higher Education
Integrated Institutional System
Today, Kaizen operates as a multi-disciplinary consulting group made up of independent institutions. We maintain active partnerships with international entities and continue to expand our reach and influence.
Kaizen Leaders
Who are Capable of Transforming Knowledge into Lasting Impact
Mahmoud Alzoubi
Professional Experience
Mahmoud Alzoubi is an accomplished Enterprise Architect and Project Manager at Kaizen Consulting, with a strong background in IT leadership, having previously served as an IT Director in several institutions. His professional journey reflects a blend of strategic leadership, project management, and technical expertise, enabling him to drive transformation initiatives and oversee the successful delivery of large-scale national projects. His roles have consistently positioned him at the intersection of technology and organizational development, where he has contributed to advancing digital transformation and institutional excellence.
Practical Expertise
Alzoubi has led national projects aimed at elevating Saudi Arabia’s standing in the United Nations E-Government Development Index (EGDI) through the Digital Government Authority. He has extensive expertise in evaluating, reviewing, and enhancing digital transformation strategies in line with UNDESA standards. His work includes contributing to the development of the Digital Government Award and supporting government entities in achieving prestigious digital and international awards. He is highly experienced in EGDI subcomponents such as the Online Service Index (OSI), the E-Participation Index (EPI), the Open Government Data Index (OGDI), and the Sustainable Development Goals (SDG) indicators. In addition, he has directed the digital transformation track for the Impact Investment Fund at the Ministry of Human Resources and Social Development. His expertise spans enterprise architecture, customer experience design, ERP systems development, and applying Kaizen methodology to drive continuous improvement in e-government systems.
Educational Background and Training
Alzoubi holds a Bachelor’s degree in Computer Engineering from Jordan University of Science and Technology. He is certified as a Project Management Professional (PMP®) by PMI and has earned multiple advanced certifications, including Mastering Customer Experience, Customer Journey Mapping from Forrester, and Business Process Modeling using ARIS. His qualifications also include foundational training accredited by the European Foundation for Quality Management (EFQM®) and the CX Masterclass leading to certification from the Customer Experience Professionals Association (CXPA®).
Ahmad Alaiad
Professional Experience
Dr. Ahmad Alaiad works with Kaizen Consulting in Saudi Arabia, advising on advanced digital transformation, governance, and AI-driven projects. His career spans both academia and practice, positioning him as a bridge between research and real-world applications in computer science and digital governance. He is Associate Professor in Computer Science and Artificial Intelligence with extensive leadership roles in academia and consultancy. He has served as Vice Dean at Jordan University of Science and Technology and chaired multiple departments, including Cybersecurity, Computer Science, and Computer Information Systems.
Practical Expertise
Dr. Alaiad has a distinguished track record as an international expert and evaluator for global indices on e-government maturity, including the UN E-Government Development Index. He is actively engaged in national-level projects, such as establishing and operating a Data Management Office at the General Authority for Competition, and leading the Digital Experience Index for the Digital Government Authority across key government platforms. His expertise covers enterprise architecture, data governance, customer and digital experience, and policy frameworks in line with Forrester methodologies. He has collaborated on EU-funded projects with leading European countries, contributed to the establishment of data science and AI programs, and published more than 50 scientific papers. He has also supervised graduate research, won nine national and international awards, and provided expertise in both academia and industry in the US, Europe, and the Middle East.
Education and Training
Dr. Alaiad holds a PhD and Master’s degree in Information Systems from the University of Maryland, Baltimore (USA), as well as a Master’s degree in Computer Information Systems from Yarmouk University (Jordan). He also earned a Bachelor’s degree in Computer Information Systems from Al al-Bayt University (Jordan).
Abde-Elah Al-Ayyoub
Professional Experience
Dr. Abdel-Elah Al-Ayyoub is a distinguished professor of computer and data sciences, and a senior executive with extensive leadership experience as CEO of multiple companies and founder of several institutions. He has held key academic and administrative positions, including Vice President, Dean, and faculty member at universities in the Middle East and the United States. He has also collaborated with leading international organizations such as UNESCO, the European Commission, UNDP, and USAID on high-impact projects. Over his career, he has received three local and international awards in computer science and published more than sixty peer-reviewed research papers.
Practical Expertise
He is led strategic projects in Saudi Arabia, including the establishment and operation of the Data Management Office at the General Authority for Competition and the Digital Experience Index with the Digital Government Authority. His expertise spans digital experience, data governance, enterprise architecture, customer experience, and institutional excellence, with advanced application of Forrester guides in digital experience, customer voice analytics, and service innovation. He has spearheaded local, regional, and international initiatives in institutional excellence, digital government, customer experience, education, and environmental development. A seasoned computer scientist and practitioner of Kaizen for institutional excellence, he is also highly proficient in data science, advanced analytics, and programming languages such as C++, Java, and Python, supported by a strong foundation in mathematics, statistics, algorithms, and probability.
Educational Background and Training
Abdel-Elah holds a PhD and a Master’s degree in Computer Engineering from the Middle East Technical University in Turkey, as well as a Bachelor’s degree in Computer Science from Yarmouk University.
Abdulrahman Alangari
Professional Experience
Professor Abdulrahman Alangari has an extensive career in academia, consulting, and leadership across the fields of statistics and data analysis. He currently serves as Professor of Statistics and Data Analysis at Kaizen Consulting in Saudi Arabia and previously held the position of Professor of Statistics and Operations Research at King Saud University. His professional journey also includes serving as a senior advisor and general supervisor at the Ministry of Higher Education, where he oversaw the Center for Education Statistics and Decision Support as well as the Geographic Information Systems Unit. Additionally, he chaired the Saudi Mathematical Sciences Society and represented the Kingdom in international organizations such as UNESCO’s Institute for Statistics and the OECD.
Practical Expertise
Dr. Alangari brings advanced expertise in both quantitative and qualitative statistics, mathematics, probability, and algorithms, with strong analytical and problem-solving skills. He has led numerous large-scale national projects, including the establishment of the Data Management Office at the General Authority for Competition, the Digital Experience Index project at the Digital Government Authority, and strategic initiatives in tourism economics with the Ministry of Tourism. His contributions extend to developing economic modeling frameworks for the Saudi Industrial Development Fund and providing technical and operational support to the Ministry of Economy and Planning. Beyond project leadership, he has authored and co-authored multiple books, research articles, and conference papers in applied statistics and performance indicators, while also contributing as a reviewer and evaluator for academic programs, technical projects, and research studies.
Education and Training
Dr. Alangari holds a Ph.D. in Applied Statistics from the University of Glasgow in the United Kingdom and a Bachelor’s degree in Statistics from King Saud University in Riyadh.
Ahmad Alzoubi
Professional Experience
Ahmad Alzoubi is a Beneficiary Experience & International Indicators Consultant at Kaizen Consulting, where he also serves as a Systems Analyst, Data Analytics Expert, and the Educational Kaizen Manager. He currently leads two customer-experience improvement projects for the National Center for Government Resource Systems and is engaged in establishing and operating the Data Management Office at the General Authority for Competition. He also contributes to the nationwide Digital Experience Index project at the Digital Government Authority, covering all major government platforms, and has supported multiple government programs to evaluate portals against UNDESA standards, map service processes, and embed customer-centric operating models.
Practical Expertise
Ahmad specializes in enterprise governance practices for managing organizational project assets, large-scale data warehousing, and end-to-end data pipelines (modeling, storage, ETL) on cloud platforms such as Amazon Web Services and Microsoft Azure. He brings extensive experience in managing technology projects across customer experience, low-code platform development, data management, and digital government. His track record includes partnering with public-sector data management offices to implement national principles and policies aligned with UNDESA classifications, promoting Kaizen culture in government entities, and publishing five peer-reviewed papers in reputable journals and conferences.
Education and Training
Ahmad holds an M.Sc. in Computer Science from Jordan University of Science and Technology and a B.Sc. in Computer Science from Yarmouk University, Jordan. His professional certifications include Project Management Professional (PMP®), ARIS Business Process Modeling Professional, Certified Customer Journey Mapping Professional (Milkymap), Forrester® Mastering CX, and completion of the CX Masterclass leading to the CCXP® credential from the Customer Experience Professionals Association.
Dris Ohlal
Professional Experience
Dr. Dris Ohlal is an international researcher and trainer in change management at Kaizen Consulting in Saudi Arabia, and a founding member of the University Laboratory for Skills Management and Human Development (LABODEV) at Hassan II University in Casablanca, Morocco. He is also an active member of the Francophone Institute for the Study and Analysis of Systems (IFEAS), with representation in Belgium, Canada, Switzerland, France, Morocco, and Senegal. His career reflects a balance of academic research, consulting, and professional association leadership in the fields of change management, organizational development, and human capital growth.
Practical Expertise
Dr. Ohlal leads strategic projects such as developing a change management strategy to achieve organizational goals at the National Debt Management Center, and designing a change management framework aligned with modern technologies for the National Center for Government Resource Systems. Dr. Ohlal has designed numerous models and tools in leadership, strategy, organization, performance, and change management. He translated four internationally recognized management methodologies from French into Arabic, including the IMCM® global change management standard. His contributions include authoring 14 published books (with additional works in progress), writing research articles, and conducting interviews. He has delivered training, consulting, and studies to hundreds of government agencies, private companies, and NGOs across 19 countries, earning over 200 certificates, shields of recognition, and excellence awards. He also partnered with Friedrich Ebert Foundation in Morocco for strategic foresight and planning programs and supervised the development of quality standards and operational manuals in Moroccan educational institutions in collaboration with UNICEF.
Education and Training
Dr. Ohlal earned a Ph.D. in Change Theory from Mohammed V University in Morocco. He holds an international certification in Change Management from IMCM® (Belgium), and an international certification in Strategic Planning from IFEAS (Belgium). His academic background includes a postgraduate diploma (D.E.S.A.) in Sociology and two bachelor’s degrees—one in Sociology and another in Education Sciences—both from Mohammed V University. He also obtained a general university diploma in Mathematics from Cadi Ayyad University in Morocco.
Salah Abdulhafeez
Professional Experience
Salah Abdulhafeez is a Consultant in Planning, Quality, and Institutional Excellence at Kaizen Consulting, with extensive experience in education and organizational development. He has served as Quality of Education Officer at Cognia (USA) and as Director of Planning and Quality, International Education Consultant, and Trainer at the Technical and Vocational Training Corporation. Throughout his career, he has established himself as a thought leader in leadership development, institutional excellence, project management, and quality systems, contributing to both national and international initiatives.
Practical Expertise
Salah leads government projects focused on leadership development, succession planning, institutional excellence, and preparing organizations to achieve international excellence certifications and awards. His portfolio includes directing the Institutional Excellence System at the Ministry of Human Resources and Social Development, developing the quality assurance system for private education at the Ministry of Education, embedding corporate values at Tatweer for Educational Technologies, and activating the Code of Ethics in the nonprofit sector. He has also managed the program for qualifying external reviewers in the national quality assurance system for private education. In addition, he is recognized as an expert in strategic business planning, organizational development, and quality management systems.
Education and Training
Salah holds a Master’s degree in Administrative Sciences and a Bachelor’s degree in Arts and Education, both from Mansoura University, Egypt. His professional qualifications include School Evaluation Specialist from the Education & Training Evaluation Commission, a Business Analytics Diploma from Harvard Business School, and internationally recognized certifications such as Certified EFQM® Assessor, Certified EFQM® Change Expert, Project Management Professional (PMP®), and Certified Change Leader under the IMCM methodology.
Mohammad Elbana
Professional Experience
Mohammad Elbana is a senior consultant and expert in quality systems and institutional excellence at Kaizen Consulting, with broad experience in strategy, quality, and accreditation. He also serves as a technical expert at the Saudi Accreditation Center (SAAC) and previously worked as Strategic Management Consultant at King Khalid University (2017–2021), where he contributed to the development and execution of the university’s 2020 strategy and the design of its 2030 strategic plan. His career demonstrates a strong record of advancing excellence frameworks, supporting government institutions, and leading large-scale strategic initiatives across sectors.
Practical Expertise
Mohammad leads major national projects, including SASO’s National Development and Logistics Program (NDLP) initiative to qualify 150 enterprises for international conformity certifications across 13 ISO standards, and the project to prepare the National Center for Environmental Compliance for inspection body accreditation under ISO/IEC 17020 and related regulations. He previously led the institutional excellence program at the Ministry of Human Resources and Social Development using the Kaizen methodology, enabling the ministry to achieve the national, regional, and global excellence “triple crown.” In addition, he guided the Human Resources Development Fund toward national and international excellence awards and ISO certifications. His expertise covers strategic frameworks, Lean methodologies for sustainable results, operational efficiency, and the development of professional and personal training programs.
Education and Professional Credentials
Mohammad holds a Master’s degree in Quality Management from the Arab Academy for Science, Technology & Maritime Transport, Egypt, and a Master’s degree and Bachelor’s degree in Textile Printing Engineering from Helwan University, Egypt. His professional certifications are extensive, including Lead Assessor qualifications for ISO/IEC 17021-1 and ISO/IEC 17024 (UKAS, ANAB, SAAC), Certified EFQM Assessor, Certified Assessor for Egypt’s Government Excellence Award (NIGSD), and Lead Auditor for ISO 9001, ISO 14001, and ISO 45001 (CQI | IRCA, UK). He is also certified as a C-SBP (Strategic Business Planning Professional), C-KPI (Key Performance Indicator Professional), Project Management Professional (PMP®), and Change Management Professional (IMCM, Belgium).
Ahmad Ibrahim
Professional Experience
Ahmad Ibrahim is a consultant in Kaizen, institutional excellence, and customer experience. He is leading the nationwide Digital Experience Index at the Digital Government Authority (covering all major government platforms) and multiple beneficiary-experience programs at the National Center for Government Resources Systems, the National Center for the Development of the Non-Profit Sector, and the Ministry of Human Resources and Social Development. He has also driven operating-model and process reengineering for the National Housing Company to make operations simplified, standardized, waste-free, automated, and customer-centric, and he is now steering a company-wide shift toward a customer-centric culture at a major Saudi firm.
Practical Expertise
Ahmad specializes in designing end-to-end customer and beneficiary journeys—mapping current and future states, identifying key interaction points, and embedding leading practices to improve experience and outcomes. His work spans performance management (including employee performance evaluation and Kaizen-based systems), leadership training, change management, and data analysis. He partners with organizations to upskill CX talent, introduce new ways of working, and institutionalize a customer-first culture that supports digital transformation and sustained operational excellence.
Education & Training
Ahmad holds an MBA from the Arab Academy for Science, Technology & Maritime Transport and a B.Sc. in Mechanical Engineering from Helwan University (ranked sixth in his cohort). His professional credentials include EFQM® foundational training, Project Management Professional (PMP®), Lean Six Sigma Black Belt (CSSBB®), Forrester Mastering CX and Certified Customer Journey Mapping, and completion of the CX Masterclass leading to the CCXP® credential from the Customer Experience Professionals Association (CXPA).
Ibrahim Aljarah
Professional Experience
Professor Ibrahim Aljarah Senior Consultant and Professor of Computer Science at Kaizen Consulting, he also serves as Professor and Chair of Artificial Intelligence at the University of Jordan, where he previously directed the International Affairs Unit. His advisory footprint extends globally as an AI Consultant to the European Union and UNESCO. In the public sector, he is currently engaged in beneficiary-experience improvement at the National Center for Government Resources Systems and in the nationwide Digital Experience Index led by the Digital Government Authority.
Practical Expertise
Ibrahim specializes in end-to-end customer-journey design using design-thinking methods, building bespoke survey instruments to measure and improve digital interactions across channels. His technical strengths span data-governance frameworks and regulatory data requirements, enterprise data-asset management, data science, artificial intelligence, digital government, and tech-enabled education and training content. He has co-authored numerous books and scientific publications and published over 110 peer-reviewed papers across computer science and AI. He applies Forrester-aligned guidance in enterprise architecture, data governance, customer experience, and digital experience. Recognized internationally, he has been listed among Clarivate’s most influential researchers in computer science and ranked in the top 2% of scientists worldwide in AI and image processing by Stanford’s global classification, earning ten local and international awards in AI and digital government.
Education & Training
HeIbrahimholds a Ph.D. in Computer Science from North Dakota State University (USA), an M.Sc. in Computer Science & Information Systems from Jordan University of Science and Technology, and a B.Sc. in Computer Science from Yarmouk University (Jordan).
Ahmad Shaaban
Professional Experience
Ahmad Shaaban is a Customer Experience Consultant at Kaizen Consulting (Saudi Arabia), with over a decade of CX leadership spanning telecom and government projects. Previous roles include Contact Center Supervisor at Telecom Egypt and Quality Assurance Analyst at e& Egypt (Etisalat). He is currently engaged on flagship Saudi programs: improving beneficiary experience at the National Center for Government Resources Systems, advancing customer experience at the National Center for the Development of the Non-Profit Sector, and leading a beneficiary-experience transformation at the Saudi EXIM Bank.
Practical Expertise
Ahmad has is hands-on specialist in end-to-end CX management: strategy design, customer-centric operating models, CRM practices, benchmarking, mystery shopping, survey design, and continuous-improvement programs. He maps current and future customer journeys, analyzes critical touchpoints, identifies moments of truth, and builds data-driven roadmaps to boost satisfaction and operational performance. His work includes Voice-of-Customer program design, digital assessment tools, and establishing review mechanisms that continually raise CX KPIs across sectors in Saudi Arabia and Egypt.
Education & Training
Ahmad holds an MBA from the Egypt-Japan University of Science and Technology and a B.A. in English from Menoufia University. Professional credentials include Certified Customer Experience Professional (CCXP®) from CXPA (USA), Forrester Mastering CX, and Forrester Certified Customer Journey Mapping.
Ahmad Almulaiki
Professional Experience
Dr. Ahmad Almulaiki is a consultant in impact assessment, academic consulting and capacity building, and values 360. His work spans advisory, research, and leadership roles focused on building values-driven institutions and operationalizing culture through clear standards, codes, and practical guides.
Practical Expertise
Dr. Almulaiki has delivered national-scale projects including an economic and social impact analysis of R&D and innovation activities for the Research, Development & Innovation Authority—covering predictive methodologies, forecasting models, policy-oriented insight reports, a practical impact-assessment manual, and capacity building via workshop training. His portfolio includes leading qualitative research, designing training and awareness content, and developing procedural and guidance handbooks. As principal researcher for Kaizen’s Values-Building Methodology, he contributed to the Values Book, Code of Conduct, Partnership & Governance Charter, values matrix, and strategy. He has executed culture and change-management initiatives at the National Debt Management Center, the National Center for Government Resources Systems, Al Rajhi Bank, and other values/social-science programs; helped establish a national entity for impact economy (a fund for associations and social-impact investment); led a Saudi Aramco study on knowledge-acquisition patterns; built academic and public frameworks for specialized training; designed curricula for professional certifications; and conducted extensive surveys with published professional papers.
Education & Training
Dr. Almulaiki holds a PhD, MA, and BA in in Social Sciences. This formation underpins his ability to integrate ethical frameworks, social research, and practical training design to strengthen institutional culture and measurable impact.
Omar Baaqeel
Professional Experience
As Director of Training Programs and Operations at Kaizen Consulting, Omar Baaqeel oversees large, multi-entity capacity-building initiatives. He managed national programs to elevate performance across the tourism sector through workforce upskilling and preparation for globally recognized certifications, and programs to train and qualify industrial establishments to implement quality management systems under the supervision of SASO. He also contributed to establishing and operating the Institutional Excellence System at the Ministry of Human Resources and Social Development, supporting the ministry’s attainment of the King Abdulaziz Quality Award, EFQM® international excellence recognition, and ISO certifications.
Practical Expertise
Omar has led major training portfolios serving tens of thousands of participants and specializes in the design and rollout of quality management systems and their applications. His experience spans end-to-end program design, operational execution, and partner coordination; development of sectoral diplomas in collaboration with leading universities; and the planning and delivery of high-profile conferences and events. He is adept at translating excellence models into practical operating routines, building assessment frameworks, and aligning training outcomes with organizational performance targets.
Education & Training
Omar holds a Master’s degree in Total Quality Management from Sikkim Manipal University (India), and a Bachelor’s degree in Business Administration from the Applied Science University in Amman, Jordan. He has completed EFQM® foundational training and numerous courses in management, business development, and continuous improvement.
Haider Zaza
Professional Experience
Dr. Haider Zaza is a consultant in measurement, diagnostics, and statistical analysis at Kaizen Consulting, he also serves at the University of Jordan as Head of the Educational Psychology Department, Director of the Educational Research Program, and Associate Professor in Educational Psychology. His career combines academic leadership with advisory roles for education quality, accreditation, and program development across universities, consulting firms, and national initiatives.
Practical Expertise
Dr. Zaza specializes in measuring sustainable impact and training ROI, designing evidence-based evaluation frameworks, and applying advanced statistical analysis to improve training content and delivery. His portfolio includes organizing and managing educational research, developing academic programs, and leading practical application projects. He has contributed to Arrowad’s values-based model by co-developing training built on institutional values such as customer service excellence. He has provided expert counsel to Saudi Arabia’s Private Education Quality System to align with local and international standards, advised the Queen Rania Award for Excellence in Education on educator selection criteria, and designed teacher selection tools that ensure rigorous, merit-based evaluation. He has authored over twenty educational, psychological, and professional research papers.
Education & Training
Dr. Zaza holds a Ph.D. and M.A. in Educational Psychology and a B.A. in Educational Sciences—all from the University of Jordan. This academic foundation underpins his ability to integrate scientific rigor with practical program design, enabling institutions to measure outcomes, elevate instructional quality, and realize sustained performance improvements.
Mahmoud Rajab
Professional Experience
Dr. Mahmoud Rajab is a Training Programs Consultant at Kaizen Consulting, and former IT Specialist at the Minya Development Foundation (Egypt). He led end-to-end development of interactive learning units for government programs—from content authoring and assessment design to digital delivery. His portfolio includes flagship e-learning and blended initiatives for the Literature, Publishing & Translation Commission, the Ministry of Human Resources and Social Development, the Saudi Standards, Metrology and Quality Organization (SASO), and the Human Resources Development Fund. He consistently tailors solutions to diverse learner profiles while ensuring measurable instructional impact.
Practical Expertise
Dr. Rajab specializes in competency-based curriculum design, self-paced digital training packages, and SCORM-ready modules deployable on learning management systems. His work integrates modern learning strategies within flexible digital environments, with rigorous evaluation through pre/post/short assessments and detailed feedback loops. He builds full training toolkits—trainer/trainee guides, infographics, course one-pagers—delivered in multiple formats (PDF, Word, SCORM) aligned to client brand and IP standards. He also designs survey instruments and analytics frameworks to gauge training effectiveness and drive continuous content improvement.
Education & Training
Dr. Rajab holds a Ph.D. and an M.A. in Educational Technology from Ain Shams University, and a B.A. in Educational Technology from Minia University. He is also a Project Management Professional (PMP®). This academic foundation, combined with program management credentials, underpins his ability to translate learning science into scalable, outcomes-driven training solutions.
Sulaiman Alturki
Professional Experience
Sulaiman Alturki is a senior consultant at Kaizen Consulting, he leads client relations, events, and institutional communications, complemented by roles as Head of Workforce Capacity Building at Al Ibrahim Academy, administrative and cultural advisor to research centers and publishers, and Director of the Haya Al-Assaf Award for Quality in Women’s Education. His portfolio spans public, private, and nonprofit sectors, with a strong record in building partnerships, launching development programs, and contributing to the establishment of institutional excellence systems at the Ministry of Human Resources and Social Development.
Practical Expertise
Sulaiman specializes in end-to-end customer support and stakeholder engagement—handling inquiries, solutioning, and cross-team coordination to ensure seamless experiences. His communications work includes crafting corporate communication strategies, campaign plans, and awareness content to strengthen internal audit and governance culture, as well as supervising message design and media asset production. He is an experienced events manager for workshops, forums, and high-profile ceremonies; has founded and operated donor-funded development programs; helped set up institutional entities and physical premises (including the Fund to Support Associations within the social investment program at MHRSD); and is adept at authoring performance reports, lessons learned, and best-practice documentation.
Education & Training
Sulaiman holds an M.A. in Administrative Law from Imam University, EFQM® foundational training, and a Nonprofit Management Fellowship from the University of Granada (Spain). This academic grounding, paired with hands-on leadership across partnerships, communications, and events, enables him to translate strategic objectives into measurable developmental outcomes across government, private, and nonprofit ecosystems.
Ridha Benzarti
Professional Experience
Dr. Ridha Benzarti is a Senior Consultant in Economic Impact Assessment, Kaizen Consulting. He worked as an expert in developing the national accounts and statistics across Africa and the Arab world. He previously served as Director General of National Accounts at Tunisia’s National Institute of Statistics and lectured at the National School of Administration of Tunisia. He led the development of national satellite accounts for the Ministry of Tourism in Saudi Arabia and directed major modernization efforts in Tunisia, steering the transition from the 1968 UN SNA to SNA 1993, including input–output tables and GDP estimation models. He has also overseen the publication of firm-level statistics and the creation of national statistical portals and open-data platforms.
Practical Expertise
Dr. Benzarti has designed and implemented national accounts systems for more than a dozen African countries (including Madagascar, Cameroon, Guinea, Equatorial Guinea, Libya, and Niger), developed business registers, and launched enterprise surveys that distinguish structured firms from micro-enterprises. His reforms enhanced integration of tax records, social security data, and financial disclosures, and he has participated in ICP purchasing power parity comparisons. As a lead trainer and national expert, he has delivered IMF, ESCWA, AfDB, and Eurostat programs to strengthen statistical capacity and data quality, and authored methodological manuals on national accounts and descriptive statistics used across multiple countries.
Education & Training
Dr. Benzarti holds a PhD in in Applied Statistics & Economics (Rabat) and a Postgraduate Diploma in National Accounts Planning (Institute for Training and Development, Paris), alongside advanced SNA 1993 training (Libourne, France).
Mostafa Aboualsaoud
Professional Experience
Dr. Mostafa AboElsoud is a senior economic consultant with over two decades of academic and advisory expertise across the Middle East, Africa, and Europe. He is Lead Economic Consultant at Kaizen Consulting, Professor of Economics and Finance, Fellow of the Higher Education Academy (UK), and Founder & Chairman of GREA UK. His career spans key academic appointments at the British University in Egypt, the American University of the Middle East (Kuwait), and Suez Canal University, with visiting roles at the University of Delaware. Beyond academia, he has directed and contributed to large-scale consulting projects for ministries, municipalities, and corporations across the GCC, aligning with national strategies such as Saudi Vision 2030.
Practical Expertise
Dr. AboElsoud specializes in economic modeling, impact evaluation, national accounts, and sustainable development strategies. He has led investment and feasibility studies in sectors such as health, education, tourism, and transport, including public–private partnership (PPP) frameworks and digital transformation initiatives. His work includes developing satellite accounts, municipal investment models, and data-driven strategies for revenue diversification and operational excellence. He has also published extensively in peer-reviewed journals (Scopus Q1–Q4), authored books on economics and development, and served as guest editor and board member for international journals. His applied skills extend to econometric analysis (Eviews, SPSS, Stata), policy evaluation, and training government officials and business leaders through IMF, ESCWA, AfDB, and Eurostat programs.
Education & Training
Dr. AboElsoud holds a Ph.D. in Economics from the University of Delaware, an MSc in Economics, a BSc in Commerce (Economics major), and a Statistical Diploma from Cairo University. His postgraduate training includes specialized programs in National Accounts Planning (Paris), SNA 1993 advanced methodologies (France), and Impact Evaluation (University of California, San Diego). He is also certified in information systems programming, international computer skills, and academic teaching (FHEA, UK).
Mohammad Elmekkawy
Professional Experience
Mohammad Elmekkawy is a consultant in Kaizen, quality, operational excellence, and customer experience at Kaizen Consulting, he brings cross-sector experience from senior service roles at Toyota Egypt and Hyundai (GB Auto). He has designed unified operational manuals to measure service quality and beneficiary experience in line with national and international standards, and contributed to flagship public-sector programs—ranging from the Digital Experience framework for the “Musaned” platform (Takamul), to beneficiary awareness and perception measurement for the Ministry of Human Resources and Social Development (MHRSD), and activating beneficiary service management at Waqaa Center. He also supported the establishment and operation of MHRSD’s Operational Performance Excellence System and its readiness for institutional excellence certifications.
Practical Expertise
Mohammad specializes in strategic data analysis, continuous improvement, and experience design—turning stakeholder insights into targeted improvement opportunities and performance dashboards. His portfolio includes ISO 22301:2019 gap analyses and full Business Continuity Management System enablement (knowledge transfer, training, internal audits, and external-audit support), as well as developing methodologies, operating models, and performance templates that track compliance with EFQM, COPC, and Digital Government Authority metrics. He has delivered projects in Saudi Arabia and Egypt with international consulting teams from Portugal and the Netherlands, applying Kaizen, operational-excellence principles, and culture-change leadership to embed high-quality performance.
Education & Training
Mohammad holds a B.Sc. in Mechanical Engineering from the Arab Academy for Science, Technology & Maritime Transport (Egypt). His professional credentials include the international IMCM® change-management certification (ACMC, Belgium), ARIS Business Process Modeling (Software AG), EFQM® foundational training, Project Management Professional (PMP®), and completion of the CX Masterclass leading to the CCXP credential (CXPA®).
Tariq Abdelrahim
Professional Experience
Tariq Abdelrahim is a Data & International Indicators Consultant at Kaizen Consulting, he also serves as a technical advisor to multiple organizations and has led IT & Systems departments across institutions. His roles span enterprise technology leadership, advisory work on government platform maturity, and hands-on delivery of data-driven programs that align operations with national digital-transformation priorities.
Practical Expertise
Tariq specializes in ERP analysis and implementation—translating business-unit requirements into integrated solutions that comply with national enterprise standards and support operational targets. He is an accredited assessor for the Digital Government Authority’s Government Platforms Maturity Index, contributing to enablement projects that activate national systems, produce procedural playbooks, and deliver workshops and knowledge-transfer programs for power users. His background includes leading Arrowad Group projects to train teams on technical activation and integration (readiness assessments, cybersecurity alignment, and network-quality verification), administering learning management systems (LMS) to improve UX and instructional performance, and managing cross-functional teams to achieve education and quality accreditations while embedding continuous improvement practices.
Education & Training
Tariq holds an M.Sc. in Management Information Systems from Al-Balqa Applied University (Jordan) and a B.Sc. in Software Engineering from Al-Isra University (Jordan). His professional credentials include Project Management Professional (PMP®), Forrester Mastering CX, and Certified Customer Journey Mapping (Forrester).
Khaled Sellami
Professional Experience
Khaled Sellami is a consultant and trainer in e-government, e-inclusion, and e-participation at Kaizen Consulting, he previously served as Director General of the E-Government Unit in the Prime Ministry of Tunisia. He has held governance roles as a board member of both the Access to Information Authority and the Personal Data Protection Authority, and earlier led the Studies Department at the Tunisian Institute for Strategic Studies with prior research posts at the Regional Institute of Informatics and Telecommunications. He is currently leading two initiatives to develop governance frameworks, standards, guidelines, and supportive regulations that strengthen government responsiveness.
Practical Expertise
Khaled brings deep expertise in UN e-government indicators, data-sharing policies, freedom of information, and open-data standards. His track record includes national programs in digital transformation, e-participation, beneficiary responsiveness, digital inclusion, e-payments, and open data, as well as building e-consultation and e-complaints platforms. He trains public servants on e-government, participation, responsiveness, open data, access to information, and data protection, and has helped craft legal frameworks for open government—leading teams on right-to-information legislation and open-data policy. With ESCWA, he contributed to open-data and open-government initiatives, including readiness assessments for Jordan and Palestine and a report on legal aspects of open government and open data.
Education & Training
Khaled holds an M.S. in Information Engineering & Computer Control from the University of Michigan (Ann Arbor) and a B.S. in Computer Engineering from Syracuse University. He is also a PRINCE2 Practitioner, complementing his policy and technical background with structured project-delivery credentials.
Abdullah Alotaibi
Professional Experience
A Digital Identity and Trust Services Consultant at Kaizen Consulting, he brings a rare blend of technology, policy, and academia. He has served as an Associate Professor of Near Eastern Languages & Culture at Majmaah University, and previously held operations and relationship-management roles with GETEX. Earlier, he worked as a Flight Operations & Planning Officer for private and royal aviation at Saudia. Across these roles, he has led multi-stakeholder programs that connect national priorities with international best practices in digital trust and public-sector transformation.
Practical Expertise
He led the development of regional and global trust lists for digital trust services and drove nationwide adoption of digital identity and trust solutions at the Ministry of Communications and Information Technology. His portfolio includes refining performance reports and culture-measurement outputs in a change-management program at the National Center for Government Resources Systems, standardizing terminology, and crafting communication and awareness strategies. He contributed to a mentoring program for translators at the Literature, Publishing & Translation Commission and co-developed a tailored evaluation methodology for research, development, and innovation activities with the RDI Authority (KACST). He also serves as a certified trainer with Public Security Training City and King Salman Institute for Studies & Consulting, and as a scientific reviewer at the King Abdullah bin Abdulaziz Center for Translation.
Education & Training
He holds a Ph.D. in Near Eastern Languages & Cultures from Indiana University Bloomington, an M.A. in Applied Linguistics from Southern Illinois University Carbondale, and a B.A. in English Language & Literature from Imam Mohammad Ibn Saud Islamic University. His professional credentials include Training Quality Practitioner (TQP) certification from the Education & Training Evaluation Commission (ETEC), Project Management Professional (PMP®), and Risk Management Professional (PMI-RMP®). This combination equips him to design and govern high-assurance digital-trust ecosystems while communicating complex concepts clearly to policymakers and the public.
Ayman Alarabiat
Professional Experience
Dr. Ayman Alarabiat ian an E-Participation Expert at Kaizen Consulting, and an Associate Professor of Information Systems at Al-Balqa Applied University (Jordan). He also serves as a Digital Transformation Consultant with the European Public Law Organization (EPLO), a trainer in digital transformation and citizen-centered service design at the Institute of Public Administration (Jordan), and a Research Fellow in e-Governance with UNU-eGOV (Portugal). He contributes to national programs assessing and advancing digital government readiness across Saudi public entities.
Practical Expertise
Dr. Alarabiat designs and executes end-to-end assessments of digital transformation performance and e-government maturity at national and local levels—covering the UN E-Government Development Index (EGDI) and the Local Online Service Index (LOSI). His portfolio includes leadership in the Digital Experience Index project for the Digital Government Authority, technical evaluations, data analysis, and periodic readiness reporting. He has advised UNDESA, UNDP, and EPLO on training guides and policy recommendations that improve countries’ standings in international digital indicators, co-authored Chapter 4 of the 2020 UN E-Government Survey on local e-government, trained 200+ civil servants in systems thinking, citizen-centric service design, innovation, and digital strategy, and published peer-reviewed research in e-government, e-participation, and data analytics (including ICEGOV venues). He builds data-collection tools, benchmarking reports, and actionable recommendations to align government efforts with international maturity requirements.
Education & Training
Dr. Alarabiat holds a Ph.D. in Information and Communication Systems & Technologies from the University of Minho (Portugal), an M.Sc. in E-Business from Mutah University (Jordan), and a B.Sc. in Economics from Yarmouk University (Jordan). This interdisciplinary foundation enables him to connect public-policy objectives with rigorous measurement, practical service design, and evidence-based digital transformation.
Mohammed Elbes
Professional Experience
Dr. Mohammed Elbes is a senior Digital Transformation Consultant at Kaizen. Previously, he was an Associate Professor in the Computer Science Department at Al-Zaytoonah University of Jordan and a Senior Researcher in Computer Science at Western Michigan University (USA). His career blends academia and applied consulting, focusing on content that underpins digital governance—where data engineering, information security, and intelligent institutional communications intersect.
Practical Expertise
Dr. Elbes builds evidence-based digital content ecosystems for government, spanning indoor positioning systems and smart-city applications that align with international indicators (EGDI, GEMS, GTMI). His applied research includes NLP-driven approaches to cyberbullying mitigation, AI models for analyzing citizen behavior and social media in public-service contexts, and sensor-data analytics for mobility quality assessment (in collaboration with the Michigan Department of Transportation). He has published on data security, network programming, and recommendation algorithms, and his portfolio covers digital policy drafting, smart-governance procedure design, and tailored technical and training content that elevates trust, safety, and usability across e-government platforms.
Education & Training
Dr. Elbes holds a Ph.D. and an M.S. in Computer Science from Western Michigan University (USA) and a B.Sc. in Computer Engineering from Jordan University of Science and Technology. He is TOGAF® Certified (TOGAF® Standard, 10th Edition) by The Open Group, USA. This academic foundation—combined with research and delivery experience—enables him to translate advances in AI and data engineering into secure, standards-aligned digital content that powers transparent, citizen-centric governance.
Mustapha Bouzaiene
Professional Experience
Mustapha Bouzaiene is a senior statistician-economist with more than 30 years of experience in national accounts, macroeconomic statistics, and official data systems. He currently serves as Director General and Head of the National Accounts Department at the National Statistical Institute (NSI) of Tunisia, Ministry of Economy and Planning. His career includes leadership roles such as Acting Director General of the NSI, Director General of the Economic Situation Observatory, and senior consultancy roles with the African Development Bank, Arab Maghreb Union, and African Capacity Building Foundation. He has extensive experience supervising annual and quarterly national accounts, satellite accounts, and economic indicators, contributing to Tunisia’s transition to the UN 2008 System of National Accounts (SNA).
Practical Expertise
Bouzaiene’s expertise covers annual and quarterly accounts compilation, tourism and digital economy satellite accounts, goods and services accounts, supply-use tables, and high-frequency economic indicators. He has steered national rebasement projects, developed monitoring tools for short-term economic conditions, and designed GDP estimation models. Regionally, he has implemented national accounts and statistical reforms in multiple African countries, supported AfDB’s initiatives on long-term finance and regional data harmonization, and contributed to international price comparison programs under ICP. He is also part of the UNWTO expert roster as a Tourism Statistics and Satellite Accounts specialist, and has published methodological papers and economic bulletins.
Education & Training
Mustapha holds a Postgraduate Diploma in Economics and Statistics from ENSAE Paris, a Statistician-Economist Engineering Diploma from ENSEA Abidjan/CESD Paris, and preparatory studies in advanced mathematics from Lycée Janson de Sailly, Paris. His training also includes advanced use of statistical software (SAS, SPSS, Eviews, STATA) and database systems (SQL, Access). He is a member of the French Association of National Accounting (ACN) and the Tunisian Engineers Council (COI). Fluent in Arabic, French, and English, with working knowledge of Italian.
Khalid Aljarallah
Professional Experience
Dr. Khalid Aljarallah is a training and awareness consultant at Kaizen Consulting, he has led national programs across government, higher education, and regulatory bodies. He founded and headed quality management in the food sector at the Saudi Food & Drug Authority, served as Executive Director of the National Center for Plant Pest and Animal Disease Prevention and Control, and held senior roles at the Ministry of Education—including Director General for Private University Education and Senior Advisor/Supervisor to the Minister’s Office. In academia, he was Dean of Quality & Skills Development at Majmaah University, Dean of the College of Applied Sciences at AlMaarefa University, and Associate Dean for Medical Education Quality at King Fahd Medical City, while serving on high-level councils and boards in public and private universities.
Practical Expertise
Dr. Aljarallah currently leads two national projects: (1) an economic and social impact analysis of R&D and innovation for the Research, Development & Innovation Authority—building predictive methodologies, forecasting models, impact-evaluation guides, and capacity-building workshops; and (2) a program at the Education & Training Evaluation Commission to develop measurement, assessment, and accreditation standards in general education and TVET—designing and deploying predictive models to strengthen quality and evidence-based decision making. His portfolio also includes a Ministry of Culture program to mentor Saudi translators (EN/FR→AR), university accreditation leadership, and end-to-end establishment of quality systems. He is skilled in policy design, standards and accreditation frameworks, impact evaluation, and organization-level capability building.
Education & Training
Dr. Aljarallah holds a Ph.D. in Microbiology from the University of Surrey (UK), an M.Sc. in Quality & Food Safety from the University of Reading (UK), and a B.Sc. in Microbiology from King Saud University. This scientific foundation, combined with regulatory and academic leadership, equips him to bridge rigorous methodology with practical execution—driving measurable quality improvement and sustainable institutional outcomes.
Abdulmajeed Alqhtani
Professional Experience
Dr. Abdulmajeed Alqhtani is a Digital Transformation Consultant at Kaizen Consulting. His portfolio spans national initiatives and academia, bridging policy, delivery, and capability building across the public sector and higher education.
Practical Expertise
Dr. Alqhtani contributes to nationwide efforts to increase adoption of digital identity and trust services and to develop regional and global trust lists for digital trust—projects led by the Saudi Ministry of Communications and Information Technology. He led the development of a risk-assessment methodology for user interactions with security application interfaces in collaboration with UNC Charlotte and a major U.S. bank, and is improving video-based LMS interfaces with UNC. His background includes health information systems design (workflow enhancement for blindness-prevention systems with the University of Maryland), e-commerce solutions (PHP/Oracle implementation at King Khalid University), and advanced Python training for undergraduate engineers. Internationally active, he serves on scientific committees reviewing papers for HMiMS, AsiaUSEC, and HCI International, and has published 10+ peer-reviewed works, including studies on smart fitness platforms and e-commerce customer preferences.
Education & Training
Dr. Alqhtani holds a Ph.D. in Computer Science & Information Systems from the University of North Carolina at Charlotte, an M.S. in Information Systems from the University of Maryland, Baltimore County, and a B.S. in Information Systems from King Khalid University. His professional credentials include a certificate in Governance, Risk & Compliance (Paris Institute), an advanced professional certificate in E-Learning Experience Design from Saudi Arabia’s National eLearning Center, a certificate in Digital Transformation (University of Virginia), and a certificate in Mobile App Development (Shaw Academy, UK).
Ghulam Khawaja
Professional Experience
Dr. Ghulam Rasool Khawaja is a plant protection specialist with 25+ years spanning academia, government, and applied R&D at Kaizen Consulting. Previously served as the CEO of Akeed Office for Agricultural Consultations, and a Professor of Entomology in the Department of Plant Protection, College of Food & Agricultural Sciences, King Saud University, following earlier roles as Research Scientist at KACST (Saudi Arabia) and Assistant Entomologist at Pakistan’s Ministry of Food, Agriculture and Livestock. He has led and completed multiple KACST and King Saud University–funded projects and authored 60+ peer-reviewed publications.
Practical Expertise
Dr. Khawaja specializes in eco-friendly, high-precision pest management—RNA interference (RNAi), Integrated Pest Management (IPM), and biological control using entomopathogenic fungi and nematodes—alongside red palm weevil (RPW) surveillance, early detection, and control strategies (including trunk injection trials and diet/rearing protocols). His portfolio includes molecular profiling of RPW–date palm interactions, DNA barcoding and taxonomy work (ants and termites), design of input–output lab workflows, and delivery of farmer advisory and extension services. He is adept in research design, scientific writing, SAS-based statistical analysis, budgeting/financial reporting, and laboratory setup and leadership, with extensive international conference presentations and professional society engagement.
Education & Training
Dr. Khawaja holds a PhD in Agricultural Entomology/Biotechnology from Kobe University, an MSc in Agricultural Entomology and a BSc in Agriculture from the University of Agriculture, Faisalabad. His advanced training includes proteomics (University of Sheffield), an international course in Crop Protection (South China Agricultural University), and WHO IPCS training on toxic chemicals, environment, and health. Thesis topics covered molecular profiling of date palm infested with RPW and silkworm nutrition and silk yield, complementing proficiency in English, Arabic, and Urdu.
Ilyas Hadjmoussa
Professional Experience
Ilyas Hadjmoussa is a consultant in change management, strategic planning, and performance management at Kaizen Consulting. His earlier career includes serving as Director of Public Relations and Institutional Cooperation at Taouenza Scientific Organization in Algeria. Throughout his professional journey, he has been actively engaged in consulting, executive management, and leadership roles across the public and private sectors, focusing on organizational transformation and performance excellence.
Practical Expertise
Ilyas is currently contributing to national-level projects, including designing a change management strategy and framework for the National Center for Government Resource Systems and establishing an institutional performance management system for the General Authority for Survey and Geospatial Information. He has supervised the development of numerous strategic and operational plans for both public and private organizations. His expertise lies in organizational development, strategic planning, operational excellence, and corporate reputation management. He is known for helping organizations improve efficiency, implement sustainable strategies, and adopt frameworks that drive measurable performance outcomes.
Education & Training
Ilyas holds a Master’s degree in Business Administration with a specialization in Strategic Planning and Performance Management from the University of Ghardaia (Algeria), and a Bachelor’s degree in Business Administration from the University of Algiers. He is a certified Prosci® Change Management Practitioner (USA), and holds international certifications in change management (IMCM®, ACMC Belgium), performance management (MTHP®, IFEAS Belgium), and strategic planning (DCA®, IFEAS Belgium). In addition, he has completed EFQM® foundational training and project management training (PM-tricks), aligned with the PMI® Project Management Professional (PMP®) certification.
Ahmed Shamsalola
Professional Experience
Ahmed Shamsalola is a quality and institutional excellence consultant at Kaizen Consulting, he previously led Quality & Institutional Excellence and Project Management at GIAD Engineering Industries in Sudan and served as a consultant with Bright Business in Saudi Arabia. He has supported high-impact government and industry programs, including advisory roles for the Saudi Energy Regulator (SERA), the General Authority for Survey and Geospatial Information (GEOSA), and the Saudi Industrial Development Fund (SIDF), alongside certified assessor work for the Enterprise Excellence Award at GIAD.
Practical Expertise
Ahmed specializes in building and auditing excellence systems aligned with EFQM and national award frameworks, standing up enterprise performance management (EPM) systems, and preparing entities for recognition and awards. His portfolio includes EFQM recognition projects at SERA and GEOSA, establishing EPM at GEOSA, and leading SIDF’s readiness for the King Abdulaziz Quality Award. He brings hands-on capability in project governance, process improvement, and organizational change—bridging technical engineering backgrounds with performance dashboards, criteria-based assessments, and structured capability-building.
Education & Training
Ahmed holds a B.Sc. in Mechanical Engineering (Sudan). His professional credentials include EFQM® Certified Assessor and EFQM® Certified Organizational Change Leader (OCL), EFQM® Foundation training, Project Management Professional (PMP®), Certified Professional Safety Engineer (CPSE), and Certified MEP Engineer credentials (Arab Engineers Union/CAD-Master). He is a member of the Global Council for Quality & Standards (London) and holds a consultant practitioner license and diploma in MEP—equipping him to integrate excellence frameworks, safety, and engineering standards into award-ready operating models.
Amr Haroun
Professional Experience
Amr Haroun is a consultant in customer experience, Kaizen, and institutional excellence at Kaizen Consulting. He previously served as Deputy Director and Head of the Consulting Department at the Quality Improvement Center, Ministry of Industry (Egypt). With a strong career across government and private sectors, he has played a leading role in strategic planning, operational excellence, governance, and performance improvement, contributing to transformative programs in the Middle East and North Africa. His efforts have earned him recognition, including the National Industrial Development and Logistics Program (NIDLP) Award and designation as the First Quality Ambassador by the Saudi Standards, Metrology and Quality Organization (SASO).
Practical Expertise
Amr’s expertise spans strategy development and execution, governance frameworks, policy design, Kaizen methodologies, performance and change management, and customer experience enhancement. He has led and contributed to high-profile projects such as the change management strategy for the National Center for Government Resource Systems, the customer experience strategy for the National Center for Non-Profit Sector Development, and service reengineering and beneficiary experience improvement for the Ministry of Economy and Planning. His portfolio also includes organizational culture and change management at the National Debt Management Center, HR and organizational development at the National Center for Environmental Compliance, Kaizen-driven performance improvement at the Ministry of Health, and customer experience optimization for public and private entities. Internationally, he has conducted diagnostic studies and identified improvement opportunities for major Japanese manufacturers such as Yawata, Yaskawa, Toto, and Okano Valve.
Education & Training
Amr holds an MBA from the Arab Academy for Science, Technology & Maritime Transport. His professional credentials include Project Management Professional (PMP®), Certified Prosci® Change Management Practitioner, EFQM® foundational training, and advanced Japanese certifications in Total Quality Management and Industrial Engineering. He is also a Certified Six Sigma Master Black Belt (CSSBB®), Forrester-certified in Mastering CX and Customer Journey Mapping, and an ARIS Business Process Modeling Professional (Software AG).
Khalid Alashban
Professional Experience
Khalid Alashban is a leader and development professional with extensive experience in managing projects, programs, and operational planning within the non-profit and consulting sectors. Khalid is currently serves as a Project and Programs Development Manager at Kaizen Consulting, where he oversees national-level initiatives and operational excellence projects. Previously, he held several key leadership roles, including Founder and Director of the Programs and Initiatives Department and Member of the Grants Committee at the Prince Talal bin Abdulaziz Al Saud Charity Foundation, as well as Founder and Director of Development Grants and Founding Member of the Social Investment Track at the Mohammed Ibrahim Alsubeaei Charity Foundation. Additionally, he served as Director of Programs and Projects and Grants Committee Member at the Abdullah bin Abdulaziz Al Rajhi Charity Foundation. His professional journey reflects a strong record of strategic leadership, institutional development, and impactful philanthropy.
Practical Experience
Khalid has led and contributed to major national projects focused on organizational excellence, capacity building, and social impact. Khalid is directed the institutional excellence project for the Human Resources Development Fund (HRDF), aligning it with national and international excellence standards such as KAQA, EFQM, and ISO. He also managed the establishment of a large-scale national entity dedicated to social impact investment—the Social Impact Investment and Civil Society Support Fund. As a certified Birkman Consultant and strategic leadership expert, he has designed operating models, measurement methodologies, and technology-enabled systems to enhance institutional performance. His experience encompasses strategic and operational planning, performance management, innovation assessment, and the establishment of organizational frameworks that drive sustainable impact.
Educational Background and Training
Khalid holds a Professional Executive Master of Business Administration (MBA) from the American Institute of Human Resources (HRCI) and a Bachelor’s degree in Pharmacy from the College of Pharmacy, Riyadh University. He is a certified Project Management Professional (PMP®) from the Project Management Institute (PMI®), a Certified Coach from the International Coaching Federation (ICF), and a Certified Practitioner from the British Institute of Strategic Leadership and Quality Management. Additionally, Khalid is an Accredited Innovation Assessor (AINA) by the Global Innovation Institute (GINI), a certified Development Project Management Professional (PMD Pro), and a Certified MEALDPro Practitioner from London, UK.
Rami Alshater
Professional Experience
Rami Alshater is a Data Governance and Compliance Consultant at Kaizen Consulting، with a career that combines technical engineering and advisory expertise. Previously, he worked as a Technical Engineer at Solver Middle East Company. He has contributed to the establishment of the Data Management Office at the General Authority for Competition and has supported major government and private sector projects, including initiatives for the Royal Commission in Jubail and Saudi Aramco. His work reflects a strong background in both data-driven governance and large-scale operational project management.
Practical Expertise
Rami has extensive experience in developing policies and procedures for data management, including governance frameworks, personal data protection controls, and internal/external data-sharing mechanisms. Currently, he is engaged in a project with the Saudi Electricity Regulatory Authority to build data analytics capabilities—designing use cases such as energy consumption forecasting and grid reliability improvement, selecting appropriate tools, and conducting training and knowledge transfer programs. His expertise also extends to service process mapping, policy improvement, customer-centric operating models, awareness campaigns, and Kaizen-based continuous improvement. His combined skills in project management, regulatory compliance, and data governance position him as a versatile consultant across digital transformation initiatives.
Education & Training
Rami holds a B.Sc. in Civil Engineering from Jordan University of Science and Technology. Professionally, he is TOGAF® Certified (TOGAF® Standard, 10th Edition) from The Open Group, a Certified Data Management Professional (CDMP®) - Practitioner Level from DAMA International, and a Project Management Professional (PMP®) from PMI. His credentials also include EFQM® Foundation Training, ARIS® Business Process Modeling, Forrester® Mastering CX and Certified Customer Journey Mapping, Milkymap Customer Journey Mapping Professional, and the CX Masterclass leading to CCXP® from CXPA.
Yasser Alqadi
Professional Experience
Yasser Alqadi is an experienced Customer Experience (CX) and digital transformation consultant with a strong focus on strategy development and organizational improvement. Yasser is currently serves as a Customer Experience and Digital Maturity Consultant at Kaizen Consulting in Saudi Arabia, where he advises organizations on enhancing customer journeys, optimizing digital and physical touchpoints, and improving overall service delivery. His expertise extends to leading projects in both the public and non-profit sectors, driving measurable improvements in customer satisfaction, digital engagement, and operational efficiency.
Practical Experience
Yasser has contributed to numerous high-impact projects, including activating beneficiary services management at the National Center for Plant Pest and Animal Disease Prevention (Waqa), developing the national compliance framework for customer experience at the Ministry of Human Resources and Social Development, and creating the Digital Experience Index for the Digital Government Authority. Yasser is has designed customer journey mapping methodologies, developed CX strategies for non-profit organizations, and provided advisory sessions for startups on data-driven digital marketing strategies. He is skilled in IT infrastructure development, digital transformation, change management, institutional development, and quality systems implementation, including CQC projects and ISO 9001:2015 audits. Additionally, he has led marketing operations, team management, strategic planning, and KPI development.
Educational Background and Training
Yasser holds a Bachelor’s degree in Computer Science from Saba University, Yemen. Yasser is a certified Mastering CX and Customer Journey Mapping professional accredited by Forrester, a certified IT Management professional for the non-profit sector from King Fahd University of Petroleum and Minerals, and a certified Project Management Professional (PMP®) from PMI. He also serves as Lead External Auditor (IRICA) and Internal Auditor for ISO 9001:2015 quality management systems, reflecting a strong foundation in both technical and managerial expertise to drive organizational excellence.
Hisham Enani
Professional Experience
Dr. Hisham Enani is a senior consultant in planning, evaluation, and data governance with extensive experience in both government and private sectors. He currently serves as a Senior Consultant at Kaizen Consulting in Riyadh, where he has led projects on establishing and operating data offices, developing compliance controls for the National Data Index (NDI), building analytical capacities, and enhancing customer experience strategies. Previously, he was a Planning and Evaluation Consultant with Tatweer for Educational Technologies, and before that spent over a decade at the Saudi Ministry of Education, working closely with UNESCO, OECD, and ALECSO on educational indicators and international reporting. Earlier in his career, he contributed to evaluation projects with the National Center for Examinations and Educational Evaluation in Egypt in collaboration with USAID.
Practical Expertise
Dr. Enani’s expertise covers data governance frameworks, strategic planning, and performance evaluation. He has managed large-scale projects such as the Saudi Unified Classification of Educational Levels and Specializations (aligned with ISCED 2023), national strategies for higher education development, and SDG4-related performance assessments. His portfolio also includes designing operational models, developing NDI guidelines, conducting gap analyses, and producing periodic analytical reports on workforce surveys linked to educational qualifications. He has a strong track record in reviewing and validating research tools, supervising educational assessments, and providing advisory services to improve national data systems and institutional performance.
Education & Training
Dr. Enani holds a Ph.D. and an M.A. in Planning & Evaluation from Mansoura University, a Special Diploma in Planning, and a B.Sc. in Educational Sciences from Zagazig University. He is a Certified Data Management Professional (CDMP®) by DAMA International and holds a professional certificate in Educational Planning & Evaluation from the University of East Anglia, UK. This blend of academic qualifications and international certifications strengthens his ability to bridge policy, planning, and governance, ensuring that institutions achieve data-driven excellence and compliance with international standards.
Abdulrahman Alobaid
Professional Experience
Abdulrahman Alobaid is a senior consultant specializing in quality management and institutional excellence, with a diverse background in project management, training, and organizational development. Abdulrahman is currently serves as a Quality and Institutional Excellence Consultant at Kaizen Consulting in Saudi Arabia. His previous roles include Training Supervisor and Project Manager for the Social Investment Roadmap at Al-Rowad Group, as well as Public Relations Manager and Quality Officer at Maseera. Through these roles, he has developed deep expertise in leading complex projects, improving organizational performance, and enhancing stakeholder engagement across both public and private sectors.
Practical Experience
Abdulrahman has managed and contributed to numerous strategic and developmental projects, including leading the qualification project for the Zakat, Tax, and Customs Authority to achieve the Diamond Level of the King Abdulaziz Quality Award. He played a key role in founding a national entity focused on social impact investment—the Social Investment and Civil Society Support Fund—under the National Center for the Development of the Non-Profit Sector. His experience encompasses quality monitoring, performance reporting, strategic partnership building, and training content development.
Educational Background and Training
Abdulrahman holds a Bachelor’s degree in Computer Science and Information Technology from Imam Muhammad ibn Saud Islamic University in Saudi Arabia. Abdulrahman is a certified professional in Business Process Modeling using various Enterprise Architecture platforms and has completed specialized courses in Project Management (PM-tricks) and International Change Management (IMCM®).
Tariq Khaled
Professional Experience
Tariq Khaled is a Senior IT and Business Intelligence Specialist at Kaizen Consulting in Saudi Arabia, with extensive experience in data analytics, system management, and business intelligence development. Before joining Kaizen, he held several senior roles at the Sudan Customs Authority, including Senior Business Intelligence Developer and Head of the IT Department. His career demonstrates a strong combination of technical leadership and analytical expertise, with a focus on developing data-driven solutions that enhance decision-making, operational efficiency, and organizational performance.
Practical Experience
Tariq has a proven track record in designing and implementing business intelligence frameworks and data management systems. He has developed and deployed advanced Power BI dashboards and reports using Data Analysis Expressions (DAX), enabling real-time insights and performance monitoring. His experience includes managing ETL/ELT frameworks for complex data warehouses, optimizing SQL queries for efficient data extraction, and overseeing enterprise systems such as ASYCUDA WORLD to streamline customs operations. He has also played a key role in ensuring system security, compliance, and reliability, while collaborating with stakeholders to translate business needs into effective BI and IT solutions that drive innovation and productivity.
Educational Background and Training
Tariq holds two master’s degrees — a Master of Business Administration from the University of the Holy Quran and Islamic Studies, and a Master’s in Computing and Statistics from the University of Gezira, Sudan. He also earned a Postgraduate Diploma in Business Administration and a Bachelor’s degree in Computer Science from the University of Gezira. His multidisciplinary academic background, combining business management, computing, and data analytics, equips him with a unique ability to integrate technology and strategy to support organizational transformation and performance excellence.
Mohammed Elrouby
Professional Experience
Dr. Mohammed Elrouby is a Quality Management Systems (QMS) consultant and trainer with experience across the UAE, Saudi Arabia, and Egypt. He has held key positions as a Quality Management Consultant and Trainer at Global Business to Business (GBB Venture – Creating Value) in the UAE, and Global Valid in Saudi Arabia, in addition to serving as a Quality Systems Consultant and Engineer at the International Office for Quality Management Systems (QMS) in Egypt. His professional journey reflects more than a decade of leadership in quality assurance, system certification, and organizational excellence, collaborating with both public and private sector organizations to elevate performance standards and compliance with international frameworks.
Practical Experience
Dr. Elrouby has successfully designed and delivered a wide range of training and consulting programs for quality management and food safety systems, supporting companies, factories, and government entities to achieve global certifications. His notable achievements include participation in internal audits across all Dubai Police departments and the Islamic Affairs and Charitable Activities Department, as well as qualifying the Ajman Government Legal Affairs Department for ISO 9001:2015 certification. He has played a pivotal role in improving food safety and quality standards for over 15 Egyptian national organizations, ensuring compliance with global benchmarks such as BRCGS and FSSC 22000. His consulting scope spans good agricultural practices (GAP), environmental and energy management (ISO 14001 and ISO 50001), and water efficiency (ISO 46001), driving sustainable and efficient operations across the agribusiness and manufacturing sectors.
Educational Background and Training
Dr. Elrouby holds a Ph.D. and Master’s degree in Agricultural Sciences from Benha University, a Bachelor’s degree in Agricultural Sciences from Al-Azhar University, and a Bachelor of Arts in English from Cairo University’s Open Education System. He is a certified lead auditor for major international standards, including BRCGS (version 9 and 8), FSSC 22000 (version 5.1), and ISO management systems such as 9001, 14001, 45001, and 22000. His credentials also encompass certifications in fire safety, food safety auditing, health and safety management, and environmental systems, complemented by practical training in Global GAP, HACCP, and traceability
Mohammed Abdulrasool
الخبرة المهنية
محمد متخصص في Power BI لدى شركة Kaizen Consulting، حيث يُساهم في تطوير لوحات معلومات وتقارير أداء مرتبطة بأهداف الاستدامة. عمل أيضًا كمتخصص في Power BI لدى شركة Technosat، وهي شركة تقنية رائدة في المملكة العربية السعودية. في بداية مسيرته المهنية، عمل محمد مطور برمجيات لدى شركة Mahaw في السودان، حيث ساهم في العديد من مشاريع تطوير البرمجيات. تشمل خبرته تحليل البيانات، وذكاء الأعمال، وتطوير البرمجيات، مع التركيز على تحسين الكفاءة التشغيلية وصنع القرار.
الخبرة العملية
يتخصص محمد في تطوير لوحات معلومات وتقارير الأداء التي تتوافق مع أهداف الاستدامة والأهداف التنظيمية، مستخدمًا Power BI لتحليل البيانات من مصادر متنوعة، بما في ذلك Excel وSQL Server. تشمل خبرته التعاون مع المهندسين ورؤساء الأقسام لضمان توافق مؤشرات الأداء مع الأهداف الاستراتيجية. كما دعم محمد فرق إدارة الأصول والامتثال والتدقيق من خلال تقديم رؤى قائمة على البيانات لتحسين الأداء التشغيلي. علاوة على ذلك، يتمتع بخبرة في تطوير تطبيقات مخصصة باستخدام تقنيات مثل AJAX وC# وASP.NET ضمن أطر عمل MVC لمشاريع برمجية متنوعة.
الخلفية التعليمية والتدريبية
حصل محمد على ماجستير في علوم الحاسوب من جامعة الخرطوم، السودان، وبكالوريوس في هندسة البرمجيات من جامعة السودان للعلوم والتكنولوجيا. وهو حاصل على شهادة محلل بيانات Power BI (PL-300) من مايكروسوفت، وشهادة محترف إدارة مشاريع (PMP) من معهد إدارة المشاريع (PMI) بالولايات المتحدة الأمريكية. بالإضافة إلى ذلك، محمد حاصل على شهادة ممارس أجايل (PMI-ACP) من معهد إدارة المشاريع (PMI)، مما يعزز خبرته في إدارة المشاريع ومنهجية أجايل.
Rayan Alqurashi
Professional Experience
Rayan Alqurashi is a Project Manager with experience leading complex projects across multiple consulting firms in Saudi Arabia, including Kaizen Consulting, Miftah Al-Khibra Engineering Consultancy, and Norconsult Telematics. Throughout his career, Rayan has successfully managed large-scale initiatives in infrastructure and telecommunications, demonstrating strong leadership in planning, execution, and stakeholder management. His professional background reflects a proven ability to deliver projects on time and within budget while ensuring high-quality outcomes and client satisfaction.
Practical Experience
Rayan served as Head of the Project Management Office at Miftah Al-Khibra, overseeing projects for major clients such as Saudi Aramco. At Norconsult Telematics, Rayan managed daily project operations, coordinated with external teams, ensured alignment of technical platforms and data, and approved financial documentation and project completion certificates. Rayan led diverse projects including sustainable development initiatives for Saudi Aramco, 4G/5G technology upgrades, carbon emission reduction studies, and asset transfers for telecom companies. Rayan is experienced in applying advanced project management tools and methodologies, conducting scenario-based feasibility studies, preparing customized reports, strategic planning, and operational management, all while enhancing client satisfaction and ensuring adherence to service level agreements and quality standards.
Educational Background and Training
Rayan holds a Bachelor’s degree in Civil Engineering from Umm Al-Qura University in Saudi Arabia. He is a certified Project Management Professional (PMP®) through PMI and also holds certification in Agile Project Management (APM®) from The CPD Certification Service. In addition, Rayan has earned an OSHA® certification in occupational safety and health and a Total Quality Management (TQM) certification. His educational qualifications and professional training provide a solid foundation in engineering, project management, safety, and quality assurance.
Somia Abdelsater
Professional Experience
Somia Abdelsater is an accomplished data and project management professional at Kaizen Consulting. She implements data governance frameworks aligned with Saudi regulations, including the Personal Data Protection Law (PDPL), integrates data sources, and enables organizations to leverage analytics for business innovation. Throughout her career, Somia has aligned data initiatives with national strategies while ensuring compliance, quality, and sustainable results.
Practical Experience
Somia has designed and deployed data governance frameworks, delivered training, and led change management for diverse teams. As a Data Strategy and Enablement leader, she promoted a culture of data literacy, supported startups in embedding analytics, and enabled data-driven investment strategies and product development. Previously, at the Defense Industries System, she managed large-scale IT and defense projects, standardized project management processes, and advanced technology innovation policies. She has also worked as a software developer and a university lecturer, underscoring her versatility and ability to contribute both technically and academically.
Educational Background and Training
Somia holds a Master’s degree in Software Engineering from Sudan Open University and a Bachelor’s degree in Computer Science and Networks from Sudan University of Science and Technology. Her academic foundation is strengthened by a broad portfolio of professional certifications, including DAMA Certified Data Governance (Practitioner), Certified Data Management Professional (CDMP®—Master Level), Project Management Professional (PMP®), PMO-CP, Microsoft Power BI (PL-300), Google Advanced Data Analytics, PRINCE2®, and ITIL®.
Ahmed Alqershi
Professional Experience
Ahmed Alqershi is an Operations Research Analyst and AI & Modelling Consultant at Kaizen with expertise in optimization, data analysis, and software development. He leads the development of EcoKaizen, a no/low-code platform that enables policymakers to run Computable General Equilibrium (CGE) models without writing code. In this role, he partners with economists to design policy scenarios, validate models, and manage a development team building a Tourism Satellite Account (TSA) Compilation Kit for the Saudi Ministry of Tourism. Previously, at GAMS Development Corporation, he integrated new algorithms, conducted performance analyses, and improved API documentation for optimization systems.
Practical Experience
Ahmed has extensive hands-on experience in operations research, optimization, and continuous improvement. At Stryker Corporation, he led a value stream mapping initiative to pinpoint inefficiencies and implement targeted process improvements, and he built a simulation model to evaluate the effectiveness of a pull system. He also applied data-mining and automation tools to streamline production workflows and developed a web application to optimize weekly demand scheduling. His work bridges analytical modeling with real-world operations, combining engineering insight, programming proficiency, and data-driven problem solving to deliver measurable results across industries.
Educational Background and Training
Ahmed holds a bachelor’s degree in Industrial Engineering from Abdullah Gül University (Turkey), graduating at the top of his class with a GPA of 3.84/4. He is currently pursuing a master’s degree in Computer Engineering at the same university, with a GPA of 3.96/4. His strong academic foundation is backed by advanced technical skills in Python, Java, C#, GAMS, Gurobi, ARENA, and Simio, as well as data analytics, artificial intelligence, and optimization modeling. He has received multiple honors, including the AGU Top Achiever Award (2020–2022) and a Certificate of Merit for outstanding academic performance. Fluent in Arabic and English and proficient in Turkish, he couples technical excellence with leadership and communication skills developed through active involvement in university activities and volunteer work.
Mahmoud Radi
Professional Experience
Mahmoud Radi is an Institutional Performance Consultant at Kaizen, with over 25 years of experience in strategic management, organizational performance, and human capital development across the public and private sectors in the Middle East. He previously served as an HR Director at the Dubai Gold & Commodities Exchange, Veolia Water (a multinational company), and Al Bustan Center & Residence in Dubai. He has also worked as a senior strategy and performance expert for several regional and international organizations, including Adaa for Institutional Development, Up Lifting Consulting, Abu Dhabi Autonomous Systems Investments (ADASI), Petroplus Global Oil, and Lari Exchange (UAE).
Practical Expertise
Radi is recognized as a leading expert in organizational excellence, strategic development, and performance transformation. He has advised numerous government entities and multinational corporations in Saudi Arabia, the UAE, Oman, Bahrain, Qatar, Yemen, and several European and Asian countries on building strategies, human capital systems, and performance models. His expertise includes job evaluation and design, leadership development, and implementing performance management frameworks aligned with EFQM and global excellence models. He is also a certified consultant in multiple psychological and behavioral assessment tools used for leadership coaching, talent management, and organizational development.
Educational Background and Training
He holds an MBA in Human Resources Management from the Arab Academy for Banking and Financial Sciences. He is certified by Hay Group International in Job Description and Evaluation Systems and by PSI & a&dc as a global consultant in behavior assessment and skill development. Additionally, he is accredited in the California Psychological Inventory (CPI260) for leadership assessment and as a Certified Career Coach from TACT Institute of Management in the Netherlands.

