Digital Transformation
Governed Delivery Flywheel
A gated, end-to-end lifecycle run by DTO/PMO with stage-gates, KPIs and ROI/TEI, backed by an AI evidence hub—de-risking delivery, accelerating decisions, and making progress auditable, award-ready, and scalable across entities.
Saudi Standards Alignment
Deep alignment to DGA, NCA, NDMO, PDPL and NORA with index-driven targets, enabling compliant architectures, faster approvals, measurable uplift on EGDI, EPI, QIYAS, WDCEI, DTI, DXMI, ETAI for customer-centric outcomes.
Full-Stack Platform Depth
Breadth across identity, SAP S/4HANA, DXP/CRM, APIs/interoperability, cloud/IoT and service assurance—integrated to design, launch, personalize, and operate high-volume customer services with SLAs, security, accessibility, and measurable value realization at scale.
We Are Kaizen Consulting
A New-Age Company With Fresh Ideas
Transforming vision into measurable value through governed delivery, trusted technology, and customer-centric innovation, aligned with Saudi standards and global excellence.
Projects Completed
Years Of Experience
Trusted Consultants
We specialize
Saudi-aligned Digital Transformation
The Digital Transformation Sector at Kaizen Consulting specializes in turning strategic vision into measurable outcomes through a comprehensive, standards-aligned approach. Its expertise lies in building governed delivery models powered by DTO/PMO structures, ensuring every initiative is secure, auditable, and scalable.
The sector is uniquely adept at aligning programs with Saudi standards such as DGA, NCA, NDMO, and NORA, while also benchmarking performance against global indices including EGDI, EPI, and DXMI. With deep technical capacity across full-stack platforms—from digital identity and trust services to SAP S/4HANA, DXP/CRM, APIs, cloud, and IoT—the team designs, integrates, and assures customer-centric services that meet the highest thresholds for accessibility, responsiveness, and data protection.
This blend of governance, compliance, and technological breadth positions Kaizen as a trusted partner for entities seeking sustainable digital excellence and global recognition.
E-Government Development Index
In 2018, we began enhancing the Kingdom’s ranking in the E-Government Development Index (EGDI) and contributed to elevating its position three times.
National Digital Experience Index
We developed and launched a trusted national maturity index for Saudi government platforms—empowering better digital services, enriching customer experiences, and driving the Kingdom’s ambitious digital transformation journey forward.
National Overall Reference Architecture (NORA)
Digital Transformation Assessment Framework (Qiyas)
Engagement Tracks
We deliver three levels of services to create architected vision, set operational reality, and maintain lasting advantage.
Architected Vision
Focuses on setting a clear digital transformation direction by defining strategies, roadmaps, and compliance frameworks. It assesses maturity, aligns with Saudi and global standards, integrates innovation, and establishes governance for sustainable customer-centric transformation.
Operational Reality
Delivers large-scale digital transformation by building secure platforms, integrating enterprise architectures, and enabling digital identity, and trust services. It ensures interoperability, resilience, and customer-centric service delivery through governance, adoption, and capability building.
Lasting Advantage
Ensures sustained digital transformation success by optimizing CX, enhancing responsiveness, and enabling personalization. It embeds continuous improvement, drives recognition through awards, and delivers measurable value through KPIs, ROI/TEI, and international benchmark indices.
Architected Vision Services
Focused on defining the vision and priorities, assessing current capabilities and compliance, engaging beneficiaries, setting responsiveness policies, exploring emerging tech, and running national award programs.
Digital Transformation Strategy & Roadmap
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- Formulate national and sector strategies aligned with Saudi Vision 2030, DGA mandates, and global frameworks (UNDESA, ESCWA, WB).
- Produce actionable roadmaps that cascade into programs, milestones, and measurement plans.
Digital Maturity & Compliance Assessment
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- Maturity & readiness: Baseline against EGDI/DXMI and national standards; run DGA mock audits to lift Qiyas using heatmaps, evidence, drills, corrective actions, and executive scorecards with clear roadmaps.
- Compliance & indices coverage: Assess WDCEI/DTI/ETAI, evaluate compliance with digital identity, trust services, and data governance, and deliver targeted improvement plans and advancement roadmaps.
Citizen Engagement & Responsiveness
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- Policy & performance uplift: Define strategies, policies, and targets to improve e-participation per EPI; run gap analyses against global benchmarks; align with responsive-governance policies.
- AI-powered engagement: Build platforms for co-creation/co-design, integrating customers into decision and policy processes and scaling participation in digital service design and delivery.
Government Responsiveness Standards & Policy Pack
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- Develop comprehensive regulations, standards, and guidance for e-consultation, accessibility, SLAs, lifecycle management, and omnichannel delivery with benchmarks and workshops.
- Assess entity-level maturity in citizen engagement and responsiveness, identify gaps, and develop a plan to strengthen participation in decision- and policy-making and in e-service design.
Innovation & Emerging Technologies
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- De-risked pilots & scaling: Boost readiness for AR/VR, IoT, and AI via governed pilots with KPIs, ROI models, privacy notes, and clear scale recommendations.
- Standards-aligned integration roadmap: Prioritize AI/GenAI, Big Data, IoT, Cloud using ETAI; advise on blockchain and identity/trust; deliver governance-, ROI-, and privacy-led integration roadmaps.
Digital Government Award — Design & Operations
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- Build and run the national award program: current-state review, roadmap, category/criteria redesign, bilingual forms, rules/terms, jury model and training, workshops, ceremony logistics, and continuous improvement across cycles.
- Prepare government entities to compete—and succeed—in national and global digital-government assessments and awards through end-to-end advisory, evaluation, and continuous improvement.
Digitize the Business Strategy & Total Economic Impact (TEI) Cases
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- Build a single digitized business strategy aligned to customer outcomes and operational effectiveness.
- Develop business cases using TEI and ROI checklists, defining benefits, KPIs, baselines, indirects, and post-implementation measurements.
Operational Reality
Focused on designing customer-centric services, building enterprise architectures, implementing identity/trust services, activating national ERP programs, enabling interoperability and security, managing submissions to international awards, and standing up change/governance offices.
Digital Government Service Design & Integration
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- Design and uplift user-centered e-services aligned with DGA/UNDESA/ESCWA/WB/EGDI standards—ensuring accessibility, interoperability, omnichannel experiences—through assessments, enhancements, and capacity-building workshops.
- Implement and continuously improve e-Participation platforms (Tafaul, Istitlaa, mygov.sa) to strengthen customer engagement and responsive service integration using UNDESA/ESCWA/WB frameworks.
EA for Digital Transformation
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- Establish & govern EA: Stand up the EA office; assess maturity; set KPIs and roadmaps; run boards, principles, standards, Qiyas readiness; deploy tools/repositories with training.
- Architect & enable interoperability: Document current state; design target state (capabilities, data/MDM, cloud-native, zero-trust); integrate identity/trust; design cloud/API architectures for compliant cross-entity data exchange.
Digital Identity & Trust Services
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- Governance & compliance backbone: Design digital trust frameworks (policies, RACI, boards), align with e-signature/privacy/cyber laws, and ensure DGA/NCA/ISO/eIDAS-like compliance via audits and continuous, EA-integrated monitoring.
- Identity & PKI enablement: Integrate national digital identity (eID, PKI, biometrics, MFA, Nafath), implement PKI (CAs/RAs), enable secure authentication/encryption, maintain trust lists/cross-border exchange, and drive adoption with training and champions.
Digital Identity Adoption Campaigns
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- Adoption strategy & messaging: Behavior-change communications, stakeholder/persona mapping, adoption KPIs/targets, communications plan, and a content toolkit (FAQs, microcopy, tutorials).
- Launch & optimization: Go-live playbook (readiness, rollback, hypercare) plus usage analytics and adoption insights to iterate and scale.
National SAP S/4HANA Activation & Adoption
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- Governed rollout & optimization: Operate a NORA-aligned program—operating model, fit-to-standard processes, data migration/MDG, APIs/cloud, UAT→cutover→hypercare—then monitor KPIs and iterate via PDCA with AI/automation.
- Secure, compliant operations: Ensure GSN connectivity, standards-aligned integrations, data harmonization, Fiori adoption, gated testing, zero-trust controls, PDPL/NCA privacy, and hardened APIs with monitoring, throttling, anomaly detection, and executive scorecards.
Award Submissions & Recognition Management
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- End-to-end awards operations: Maintain calendar, curate pipeline, align categories, craft evidence-backed submissions, advise teams, track outcomes, and drive continuous improvement.
- Readiness & visibility boost: Run mock panel evaluations with gap-to-win recommendations and quality checks; build partnerships to elevate credibility and recognition.
Change Management & Capability Building
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- Digital Transformation Office (DTO) establishment (governance and value realization): charters, governance, KPIs, cadences, and accelerator playbooks.
- Stakeholder mapping, communications, training pathways, “excellence ambassadors,” and adoption KPIs embedded in DTO governance.
Digital Acceleration Team Setup & Embedding
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- Embedded acceleration model: Establish a Digital Acceleration Team partnering with business units; centralize strategy/metrics, embed experts locally, and deliver quick wins to build credibility.
- Clear guardrails & pathways: Define accountabilities and guardrails; use extend–transform–disrupt paths and journey/capability maps to guide prioritization and funding.
Lasting Advantage
EGDI/EPI Uplift Programs
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- Service performance & benchmarking: Continuously improve e-participation, engagement, and responsiveness; benchmark against UNDESA/ESCWA/WB to identify gaps and prioritize opportunities.
- Index uplift governance: Target EGDI/EPI levers; maintain KPI baselines/targets and backlogs; run quarterly reviews; publish briefs; recommend policy, open-data, and participatory-governance updates.
Citizen Engagement & Feedback Loop Optimization
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- Data-driven operations: Run and optimize platforms using analytics and real-time feedback loops to drive continuous improvement.
- AI & visibility: Personalize experiences with AI and provide real-time dashboards for decision-makers and service owners.
Service Assurance for Digital Channels
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- End-to-end assurance & governance: Apply assurance pre/during/post go-live; define acceptance criteria with release-gate checklists; run periodic Service Quality Audits.
- Experience, accessibility & resilience: Conduct UX research with CX recommendations; perform WCAG 2.2, performance and OWASP-aligned security tests; monitor latency/availability; use AI-driven predictive detection.
Omnichannel Responsiveness SLA Implementation & Enablement
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- Operate & enable: Implement standards with end-to-end workflows and tools; enhance omnichannel support (social, mobile, voice, chat, web); drive change management and targeted training.
- Measure & improve: Configure real-time SLA/KPI monitoring with alerts/escalations; launch executive/operational dashboards; run PDCA cycles to continually refine processes and tools.
Innovation & Digital Transformation Lab-as-a-Service
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- Convert priority challenges into scaled wins via a discover–pilot–scale engine: intake pipeline, discovery playbooks, pilot metrics, scale-up governance and funding.
- Run emerging-tech labs for e-government and digital identity: pilot AI/ML, IoT, blockchain, RPA; scale proven solutions enhancing trust and responsiveness.
Omnichannel Personalization Platform Uplift
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- Unify DXP, CRM, IoT, and cloud under cross-functional product teams to replace silos and deliver cohesive customer experiences.
- Use APIs to package and monetize assets, streamline operations, connect systems for real-time personalization, rationalize vendors, and co-innovate.
Focused on measurable uplift of indices, continuous feedback optimization, built-in quality gates for releases, responsiveness operations, and a lab model to discover, pilot, and scale innovations.
Signature Packages
Accelerators that turn vision into impact—fast, compliant, award-ready digital transformation delivered with measurable value and customer-centric experiences.
Strategy Blueprint
- Pitch: Align strategy, architecture, and funding to a single, measurable vision.
- Includes: Digital transformation strategy & roadmap, maturity & compliance baselines (EGDI/EPI/QIYAS/WDCEI/DTI/DXMI/ETAI), TEI/ROI business cases, governance setup (DTO/PMO), funding & portfolio prioritization.
- Timeframe: 6–10 weeks (from Discover to Blueprint).
- Targeted customers: Ministries, regulators, national programs, large municipalities, sector authorities.
Readiness & Indices Lift-Off
- Pitch: Rapid uplift on national and international assessments with evidence to match.
- Includes: Mock evaluations, gap-to-target plans, evidence matrices, corrective-action sprints, AI-powered compliance/evidence hub, executive scorecards.
- Timeframe: 12–16 weeks for first uplift cycle; ongoing quarterly tune-ups.
- Targeted customers: Entities preparing for QIYAS/DXMI cycles or aiming to improve EGDI/EPI/WDCEI/DTI rankings.
Service Experience Reboot
- Pitch: Design customer-centric e-services that are accessible, fast, and easy to complete.
- Includes: Customer research, service blueprints, UX/UI & accessibility (WCAG 2.2) standards, co-creation workshops, integration with shared platforms (identity, payments, SSO), e-participation platform improvements, responsiveness policies.
- Timeframe: 10–14 weeks for the first high-value service; +6–8 weeks per additional service.
- Targeted customers: Service-heavy ministries, city portals, social services, health & education entities.
Trust-by-Design Identity
- Pitch: Launch secure digital identity and trust services with adoption from day one.
- Includes: Trust framework & governance, eID/PKI/MFA and digital signatures, Nafath integration, compliance (PDPL/NCA-aligned), adoption campaigns, audit readiness.
- Timeframe: 12–20 weeks for core rollout; staged expansions thereafter.
- Targeted customers: Any entity enabling secure customer access and e-transactions.
EA Office-in-a-Box
- Pitch: Stand up an Enterprise Architecture practice aligned to NORA/NDMO—fast.
- Includes: EA operating model, principles & reference architectures, repositories/tools (ArchiMate/TOGAF-aligned), maturity assessment, roadmap, ARB governance, interoperability/API standards, data governance & MDM kick-start.
- Timeframe: 8–12 weeks to establish; +12 weeks to embed.
- Targeted customers: Ministries and State-Owned Enterprises scaling platforms and integrations across departments.
S/4HANA Wave Launchpad
- Pitch: De-risk SAP S/4HANA adoption and realize value early.
- Includes: Target architecture & solution blueprinting, process harmonization (fit-to-standard), data migration & MDG, integration (APIs/middleware), security/privacy by design, hypercare & value dashboards.
- Timeframe: 16–24 weeks for Wave 0 (foundation + first scope); full multi-wave programs 12–24 months.
- Targeted customers: Finance, procurement, HR, and shared-services programs in ministries/State-Owned Enterprises.
Omnichannel Command Center
- Pitch: Resolve requests faster with measurable SLAs across every channel.
- Includes: Intake-triage-resolution workflows, case management, SLA/KPI monitoring, channel enablement (web/mobile/voice/chat), escalation paths, playbooks, training, live dashboards.
- Timeframe: 8–14 weeks to stand up and stabilize.
- Targeted customers: Contact-center–driven entities and high-volume service organizations.
Personalize+ (DXP/CRM Uplift)
- Pitch: Turn data into tailored experiences that increase satisfaction and completion.
- Includes: DXP/CRM foundations, consent & segmentation, journey analytics, recommendation rules, A/B testing, API enablement to core platforms, content & microcopy playbooks.
- Timeframe: 12–20 weeks for initial journeys; continuous optimization thereafter.
- Targeted customers: Entities with diverse customer segments and multi-channel content.
Awards Engine & Evidence Hub
- Pitch: Convert delivery into recognition—nationally and internationally.
- Includes: Award calendar & targeting, gap-to-win analysis, mock juries, bilingual submissions, media & artifacts curation, post-award learning loops—powered by the AI evidence platform.
- Timeframe: 8–12 weeks to prepare and submit for one major award cycle.
- Targeted customers: Entities seeking external validation, reputation lift, and benchmarking.
Innovation Lab-as-a-Service
- Pitch: Discover-pilot-scale emerging tech where it matters most.
- Includes: Challenge pipeline, discovery sprints, GenAI/AI/IoT pilots, ROI/TEI models, risk/privacy notes, scale-up governance, funding & portfolio prioritization.
- Timeframe: 16–24 weeks for 2–3 pilots to decision; scale-up as approved.
- Targeted customers: Forward-leaning programs exploring AI, automation, and data-driven operations.
Digital Transformation Leaders
Our Experienced Professionals
Kaizen’s digital transformation consultants are trusted experts, blending deep technical knowledge with strategic insight. We harness global best practices, proven methodologies, and industry-leading benchmarks to deliver innovative, measurable, and sustainable transformation that empowers organizations to excel in the digital age.
