Empowering Excellence Through Expertise and Innovation

Trusted consultants delivering impactful strategies, cutting-edge research, and transformative solutions across key sectors.

Trusted Consultants

We provide expert guidance, innovative strategies, and measurable results, empowering organizations to achieve lasting success.

Research and Innovation

Our work span diverse domains, including digital transformation, institutional excellence, social development and entrepreneurship, customer experience, and impact assessment.
Picture from the e-Gov projects
Set Up a Free Consultation

LEt's Work Together

The strategies we shape, the transformations we lead, the excellence we inspire, the innovations we ignite, the talents we build, the services we enhance, the communities we empower, the partnerships we strengthen—together, we can elevate everything.

Digital Transformation

Modernizing operations with technology to boost efficiency and innovation.

Artificial Intelligence

Leveraging AI solutions to automate processes and uncover actionable insights.

Data Management

Organizing, securing, and optimizing data and ensuring compliance to drive informed decision-making.

Customer Experience

Designing and improving interactions to exceed customer expectations consistently.

Social Return on Investment

Designing and executing initiatives that generate measurable social return on investment.

Social Development

Advancing community well-being through targeted programs and impactful initiatives.

Impact Assessment

Measuring and evaluating initiatives to ensure meaningful, lasting growth.

Institutional Excellence

Implementing frameworks and practices to achieve sustained organizational performance.

Academic Consulting

Establishing and guiding institutions with expert strategies to enhance educational quality and outcomes.

Capacity Building

Empowering organizations with skills, resources, and systems for sustainable growth.

Get Started

Let’s Build The Future Together

Set Up a Free Consultation

How we work

Samples of Proven Methodologies

eGX™

Digital Government

Enhancing collaboration among society, government, citizens, and the business sector by building on the achievements of Vision 2030 and the National Transformation Programs.
Learn More
Kaizen System for Institutional Excellence

Institutional Excellence

Research insights, data, software, tools, and principles—integrated with the Japanese Kaizen methodology for continuous improvement and internationally recognized quality models.
Learn More
Customer Experience Transformation Methodology

Customer Experience

Drivers, enablers, and change programs grounded in decades of research, integrated with continuous improvement system to consistently enhance and optimize CXs.

Learn More

Where innovation meets measurable results

Flagship Projects

We are deliver landmark projects for the Digital Government Authority, driving a historic leap for the Kingdom in the UN E-Government Development Index (EGDI) — from 53rd to 31st place in 2022, and reaching 6th place globally in 2024.

We deliver high-impact projects that have been recognized with prestigious local and excellence awards, including the King Abdulaziz Quality Award and the EFQM Award, serving diverse government and private entities.

We assess digital experience maturity across 50 major government platforms, continually enhance the national digital experience index, unify customer experiences, and strengthen Saudi Arabia’s standing in global digital rankings.

Testimonials

Thank you very much, Kaizen Consulting, for this excellence. We look forward to making a positive impact and promoting a culture of excellence throughout the ministry, as well as achieving the largest possible number of awards. I pray to Almighty God to grant us all abundant success and guidance.

Mohammed Al-Jasser, Assistant Minister of Human Resources and Social Development

What sets Kaizen Consulting apart is its ability to measure team integration, enable change, and continuously identify improvement opportunities—driving field effectiveness, eliminating waste, understanding customer needs, enhancing their experience, engaging and involving individuals, setting unified team goals, providing a system to achieve them, and making performance indicators and improvement opportunities tangible and visible.

Haitham Al-Tuwaijri, Director of Operational Excellence, National Housing Company

Kaizen Consulting demonstrated exceptional clarity in presentation, a well-defined vision, and a balanced methodology aligned with our institution’s aspirations. Their strategic and operational plan for 2026–2030 reflected deep understanding and technical excellence, earning them our full trust to execute the project. We look forward to a fruitful partnership that will deliver a robust strategy, embodying our ambitions and strengthening our readiness for the next stage.

Mutib Bin Abdulaziz Foundation